Yet another indicator that across North Carolina, the work being done by economic development organizations is paying off. For the second year in a row, North Carolina was announced as the winner of Site Selection magazine’s Prosperity Cup.  The magazine is the official publication of the Industrial Asset Management Council. The Prosperity Cup recognizes state-level economic development agency success based on a 10-point index of criteria derived largely from capital investment project activity the previous calendar year. Watching North Carolina Bloom The fact that North Carolina has been selected two years running is not lost on Site Selection’s senior editor, Gary Daughters. Daughters...

From left to right: Nicky Smith, Eddie Balla, Matthew Hutton and Mitchell Smith As the owner of Carolina Digital Phone, I like to keep in touch with every facet of my business. Since I am busy with meetings and other business-related duties, I am not in the office every day. Like so many people nowadays, I work remotely much of the time. However, I make it a point to work from our offices in the historic Guilford Building on Elm Street a couple of times a week. In particular, I look forward to being in the office every Friday that I...

If your organization evaluates various VoIP (a.k.a. cloud-based) phone systems, you will naturally focus on factors like total cost of ownership, scalability, functionality, features, integrations, and security. All of these aspects are vital and need to be on your checklist. But another piece of the puzzle will ultimately determine whether your investment is rewarding and profitable or regrettable and costly: local tech support.  Below, we highlight five reasons why you should INSIST on local tech support for your VoIP phone system: 1. Local Tech Support Gives You Onsite Coverage Ideally, many of your support-related issues can be dealt with remotely. However, there might...