The rewards of some business investments are difficult to nail down. They sound like pretty good ideas in theory, but do they really translate into greater efficiency, more competitive advantage, high customer satisfaction, and a healthier bottom-line? Who really knows. Then there are business investments that...
In the past, business agility was primarily viewed as a project management methodology in the software space (e.g. “agile development”). The essential idea that instead of working in a structured way towards a clearly defined objective or outcome, teams would collaborate, self-organize, iterate and adapt...
It is an all-too-familiar situation: businesses make a major investment in a new phone system, only to discover a few years later that it is obsolete, or is heading fast in that direction. As a result, businesses must choose between two very undesirable options: they either...