There are basically two ways to tell a lie.The first way, obviously, is not telling the truth. But the second way — which is less obvious yet just as deceitful — is to withhold the truth from someone who needs and is entitled to the full story.No, we’re not talking about how spouses eventually learn that it’s sometimes the better part of wisdom (and self-preservation) to keep their mouths shut. For example, answering the question “does this make me look fat?” with anything but a fast and firm “heavens no!” is asking for trouble.But we are talking about situations where...

[caption id="attachment_4210" align="alignleft" width="143"] Nicky Smith, DigitalPhone.io Founder and CEO[/caption]Dear Friends:When I was a kid, Thanksgiving was about eating lots of food, watching plenty of TV, and of course the most glorious thing of all: a day off school!But now that I’m older (or “of a certain vintage” as they say), I understand that Thanksgiving is truly about being grateful, and appreciating all that has been given.Well, in that spirit, this Thanksgiving I would like to take a moment and share some of the wonderful things that my family and I are grateful for:Our CustomersI have said this before, and...

We are thrilled to announce that we are now giving all of our customers enhanced voicemail-to-text for FREE!In case you are unfamiliar with this incredibly useful calling feature, as the name suggests voicemail-to-text automatically transcribes voicemail messages into text messages, which are then sent to recipients via email or SMS.Key benefits of Voicemail-to-Text include:In many cases, employees will save time glancing at transcriptions vs. listening to long voicemails — especially if they are complex and have a lot of detail.Employees can pick up transcribed voicemail messages anytime and anywhere on their smartphone.Employees can prioritize responses to optimize customer experience. For...

What’s the most terrifying word in the business vocabulary? For most organizations, it’s not churn or recession. It’s downtime.Indeed, “going off the grid” and having no phone system access for any length of time — even a few minutes — isn’t just an inconvenience. It’s a major threat that triggers high costs across four areas: Productivity Loss: Employees cannot collaborate with each other or serve customers, which not only reduces productivity — sometimes grinding it to a virtual halt — but it creates a massive backlog of work that must be tackled when power is restored and the phone system (finally) goes...

For business owners, there are plenty of reasons to love a hosted cloud phone system — and not surprisingly, the most important and compelling have to do with dramatic annual cost savings.As we have highlighted previously, businesses that deploy a hosted cloud phone system typically save anywhere from 25-50% (and sometimes more) compared to a conventional landline phone system. Heck, it’s enough to make even the most stoic and hard-nosed CFO crack a smile — which is pretty hard to do.However, if you ask employees what they love most about a hosted cloud phone system, you probably won’t get much...

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