It is widely understood — frankly, it is axiomatic by this point — that good customer service is important. However, the enormous impact and influence of customer service on today’s business landscape is truly eye-opening. Consider the following: 52% of customers have made an additional purchase from a company after a positive customer service experience (Source: Dimensional Research)On average, customers are willing to pay 17% more to do business with companies that have reputations for delivering great customer service. (Source: American Express) 61% of customers have switched brands due to poor customer service. And nearly 50% have done so within the last...

These days, the need for businesses to “do more with less” is not just important: it’s essential! And that’s why a growing number of companies — from small firms to large enterprises — are upgrading to cloud (a.k.a. VoIP) office phone systems. Here are the 5 biggest reasons why 1. No PBX Costs With Office Phone Systems Conventional phone systems require an on-site private branch exchange (PBX). These are extremely expensive. While the exact amount depends on the size of the organization, generally the cost is about $1,000 per employee. So, a company with 15 employees would have to spend $15,000...

May marks Mental Health Awareness Month in the U.S. This is an opportunity for organizations and professionals across the country to provide support and education, advocate for policies, fight stigma, and convey the critically important message that help is available. Consider the following statistics per the National Alliance on Mental Illness (NAMI): 1 in 5 U.S. adults experiences mental illness each year.1 in 20 U.S. adults experiences serious mental illness each year.1 in 6 U.S. youth aged 6-17 experience a mental health disorder each year.50% of all lifetime mental illness begins by age 14, and 75% by age 24.Suicide is the...

No, nothing is ever really free, even if it might seem that way at first glance. Many businesses today are making the move to cloud-based telephone services, and you might be tempted to do the same. Most cloud-based services run on either SIP trunking or VoIP protocol, basically using virtual connections, instead of wires and cables and using existing internet connection cables to convert audio into data to be transported. This can have many advantages. Landlines are quickly becoming a thing of the past. You might not have one at home at all. But, at work, having a phone is still...

Dear Friends: While 2020 was a very challenging year for obvious reasons, there were some bright spots as well. And one of the most encouraging and uplifting stories was North Carolina being named “2020 State of the Year” by Business Facilities Magazine. This is the first time — but certainly will not be the last time — that North Carolina has earned Business Facilities’ top honor, which has been bestowed annually since 2007. Overall, North Carolina earned top 10 rankings in several key categories including Best Business Climate, Workforce Development, Manufacturing Employment, Foreign Direct Investment, Biotechnology, Installed Solar Power, Unmanned Aerial Systems,...