Pictured left to right: Daniel Parrish, Network & Systems Analyst, Davidson County and Joel Hartley, Chief Information Officer, Davidson County Davidson County, like many municipalities, had an issue that was slowing its progress. Their legacy telephone system - a combination of a digital system and VoIP (Voice over Internet Protocol) integrated system - was almost 25 years old. The antiquated system was extremely complex and difficult to work with. Because of the complicated setup, to make any changes or do most anything within the phone system required special training and special expertise. Davidson County Was Just Done With It While the phone system...

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