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Prior to 2020, hybrid work was relatively uncommon. In actuality, most employees had never experienced this way of working — or even dreamed that it was possible. But now, hybrid work has gone from the sidelines to the mainstream. A whopping 83% of employees prefer hybrid work over entirely in-office or remote work. And 74% of businesses that have not already implemented a hybrid working model plan on doing so in the near future.  As a result of this shift, businesses need to re-examine their telecommunications infrastructure and identify tools that drive — rather than block — hybrid work. And topping...

21 October, 2022 /

With spam call blockers on the rise, many legitimate companies are finding themselves unfairly targeted. For organizations that depend on phone calls for their success, there’s nothing worse than their business telephone number being flagged for spam. After all, it can be challenging to get your prospective clients to pick up at the best of times; if your caller ID is suggesting you could be a spam call, then it’ll be all the more difficult. If your calls are getting through, then sooner or later, your operations will begin to suffer. The growing number of call-blocking software and systems has had a...

19 October, 2022 /

Back in 1603, a principle of contract law emerged that shifted the responsibility for discovering defects from the seller to the buyer: Caveat Emptor. If your Latin is a little rusty, this translates as “Let the Buyer Beware.”   Fast forward about five centuries, and the principle of Caveat Emptor is very much alive and well for all kinds of transactions and purchases, including when it comes to switching to a digital phone company.   Basically, the advice — and frankly, the warning — to heed is that you must conduct your due diligence BEFORE you sign on the dotted line. Otherwise, your investment...

18 October, 2022 /

Before we look at how to MASSIVELY improve customer service with VoIP, let’s take a moment to reflect on an old saying in the business world that goes: “if you don’t take care of your customers…then someone else will.” And these days, this advice is more crucial than ever. Consider the following: 89% of consumers are more likely to make another purchase after a positive customer service experience. [source] 68% of consumers say that they would pay more for products/services from a company that offers good customer service. [source] Consumers who rate a company’s service as “good” are 38% more likely to recommend...

11 October, 2022 /

Nobody has a crystal ball, and even so-called “Business Pundits” who love going on TV and predicting the future are dialing back on their forecasts — because if the last couple of years has taught us anything, it’s that things can change rapidly. And that is exactly why thousands of businesses a year are switching from a rigid and costly conventional phone system, to a flexible, cost-effective, and scalable VoIP phone system.  Below, we highlight 5 key reasons why VoIP helps future-proof your business:   1. Instantly Equip Remote and Hybrid Workers with a Full-Featured Telecommunication System  Whether some of your employees are working...

04 October, 2022 /

Ian came ashore on the afternoon of September 28th near Cayo Costa, Florida. It was initially classified as a Category 4 storm, then re-classified overnight as a Tropical Storm, before regaining strength and getting upgraded to Hurricane status. At the moment, Ian is forecast to hit the Charleston, SC area in the afternoon of September 30. It is then expected to hit the Charlotte, NC area in the afternoon of October 1. We Are Here to Serve You Be advised that the Carolina Digital Phone Support Team is “all hands on deck” to assist you over the next few days. Be assured that...

29 September, 2022 /

If you’re a frequent visitor to our website and perhaps a longtime customer, then please don’t let the title of this blog confuse you. We are still proudly called Carolina Digital Phone. And so, why are we temporarily removing the “Phone” part of our name and referring to “Carolina Digital Solutions”? The answer is that we want to highlight that we offer much MORE than the industry’s best all-in-one cloud phone system. Below, we provide a summary of tools and products that enable our customers to reduce costs, boost productivity, and increase customer satisfaction.   Carolina Digital Solutions: Video Conferencing The pandemic transformed video...

29 September, 2022 /

Even if there are no longer any social distancing restrictions in place, many healthcare providers are still opting to continue their medical practice through telehealth. Virtual healthcare visits exploded in popularity in 2020, and the CDC noted that telehealth visits shot up by more than 150% during this period due to social distancing protocols. McKinsey and Company predict that up to $250 billion of current healthcare spending will move towards virtual healthcare in the next few years. Recognizing the demand for accessible healthcare, more providers and patients are planning to use telehealth services. If you’re one of the providers that are...

26 September, 2022 /

Your organization has decided to switch from an expensive and limited landline phone system to a cost-effective, agile, and future-proofed VoIP phone system. Good move! Now, you need to select the right partner to take the shortest path to value. Here are five reasons why organizations choose Carolina Digital Phone as their Charlotte VoIP phone system provider:  1. We Offer a Complete All-in-One VoIP Phone System Our all-in-one VoIP phone system delivers a full range of features that significantly improve productivity, performance, efficiency, and customer experience. When you join many other organizations in choosing us as your Charlotte VoIP phone system provider,...

20 September, 2022 /

If you’re searching for hosted VoIP statistics, then you’ve come to the right place! Below, we highlight 12 eye-opening statistics that you need to know:   Industry Size: Hosted VoIP Statistics The global VoIP market is expected to grow from 85.2 billion in 2021 to $102.5 billion by 2026 — an increase of 20.3% over that 5-year span. (Source: Research & Markets)Between 2010 and 2018, businesses in the U.S. added over 35 million VoIP lines, bringing the total to more than 41.6 million. (Source: Statista)The VoIP industry in the U.S. employs 33,069 workers. (Source: IBISWorld) Cost Savings: Hosted VoIP Statistics Businesses with 30 phones that...

13 September, 2022 /
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