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When upgrading from a conventional landline phone system to a state-of-the-art cloud-based phone system, one of the most important factors to consider is how much bandwidth will be required. Bandwidth refers to the capacity of the connection to transfer an amount of data in a specific period of time. This is usually expressed as megabits per second, or Mbps. For example, an internet connection with a bandwidth of 25 Mbps is capable of transferring 25 million bits of data per second.  Why is choosing the optimal bandwidth so important? Because if the bandwidth is insufficient (i.e. if it is “too slow” or...

08 July, 2021 /

An Internet Protocol (IP)-based phone system is much more than a few new phones plugged into your network. It transforms your phone system into a next-generation communications hub, complete with cutting-edge technologies that let your organization deliver better customer service while cutting costs. An IP-based phone system piggybacks on your IP-network, connecting to the public-switched telephone network (PSTN) via your internet connection. Use this checklist to sell management on a new IP-based phone system: Reduce the cost of phone charges.IP telephony can significantly reduce the cost of your long-distance charges. It also reduces the number of circuits to the PSTN you...

05 July, 2021 /

Carolina Digital Phone's systems feature these business-critical telephone services: 1 Easy to set up and use. – Your internet control panel with Carolina Digital Phone hosted cloud telephone systems is designed for simplicity. Set up call forwarding numbers, add new users and phones, and pull reports all from one intuitive web console. You won’t need an IT professional just to make routine changes to your cloud based phone system.2 Cut your monthly phone bills – Placing calls using our cloud telephone system allows us to offer you exceptionally low monthly rates for unlimited calling in the US & Canada. Combined with...

02 July, 2021 /

Anyone who knows me is aware that I am fiercely patriotic. I always have been, and I always will be. And that is why Independence Day is always a very special occasion for me and my family. It is an opportunity for us to reflect on the immense gratitude that we feel to all of the men and women — past and present — who have served and defended our country in various ways; some of whom made the ultimate sacrifice. We owe these heroes a debt that we can never repay, and we honor them in our hearts, thoughts, and...

01 July, 2021 /

While many of us are used to our hard-wired phones and the reliability they offer in communications, this channel does not offer easy integration into the all-IP network. A number of companies have already made the move to deploy IP phones in order to leverage VoIP capabilities in the enterprise, yet the recession halted some of that spending.You may not realize just how big of a business it is, though. According to the latest statistics, there are one billion people using VoIP services by the end of 2017. Given that there are only 7.5 billion people in the world, that...

01 July, 2021 /

If you are searching for a way to stop robocalls, then you are not alone. In 2020, nearly 4 billion robocalls targeted consumers and businesses across the U.S. And if you thought that the pandemic might have at least put a dent in the global robocall machine, think again. Scammers increased their efforts during COVID-19, with the most common robocalls claiming to provide financial relief, testing and treatments.  Of course, this is in addition to standard robocall fare that has been going on for several years, such as those that falsely claim an intended victim’s identity has been stolen, that...

28 June, 2021 /

Every successful business leader knows that “if we fail to take care of our customer, a competitor will.” Consider these eye-opening statistics: 17% of customers will walk away after just one bad experience, while 59% will leave after a handful of bad experiences. (Source: PWC)Companies that lead in customer service out-perform laggards by nearly 80% (Source: Forrester)Customers who rate a company’s service as “good” are 38% more likely to recommend that company to family members, friends, colleagues, and associates. (Source: Qualtrix XM Institute)  While there are many ways for organizations to improve customer service, among the most effective and most affordable is...

18 June, 2021 /

At Carolina Digital Phone, we take the safety of our customers VERY seriously. That is why we implement the following cybersecurity measures to protect our customers from cyberattacks: Our hosted cloud phone system runs on private and highly secure LAN data networks. These networks are protected by end-to-end encryption mechanisms. Including Transport Layer Security/TLS, Secure RTP for transmitting media, robust password protection for managed routers, and secure web-based dashboard access. In addition, our servers do NOT connect to the public Internet. Our expert team continuously installs and configures security patches and updates.We conduct 24/7 monitoring to proactively detect unusual or suspicious activity. Our...

09 June, 2021 /

Back in 2015, North Carolina approved a second area code (743) for Piedmont Triad. This was primarily down to the fact that there was no more availability for (336) numbers. In North America, each three-digit dialing code can only be used approximately 8 million times. The trouble faced by most states is simply that they have exhausted the options for the initially designated area code.Since the introduction of the 743 dialing code, there has been a prolonged rate of adoption, and it’s not difficult to see why. We are going to take a closer look at the people most affected...

01 June, 2021 /

Motivational and self-help guru Brian Tracy has said that to succeed, it is necessary to “be clear about your goal, but flexible about the process of achieving it”. Indeed, these wise words are as applicable to organizations as they are to individuals. This is more true than ever in today’s business landscape where a flexible workplace is not just a profitable competitive advantage, but a basic requirement for long-term survival.   Below, we highlight three essential tools for a flexible workplace that every organization needs to thrive instead of struggle:  Cloud Phone Systems for a Flexible Workplace A cloud phone system — also known...

21 May, 2021 /
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