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As we recently highlighted, there are 10 reasons why Google Voice is NOT a business telecommunications solution — and the recent integration of Google Voice with G Suite doesn’t change this. In case you’d like a recap, here are the 10 reasons: No Business Caller ID No Technical Support Number Porting Limitations SMS Problems Feature Limitations (e.g. no toll-free numbers, no vanity numbers, no hunt groups, etc.) Blocked Calls Quality Issues Privacy Concerns Voicemail Confusion No Implementation Help Any of these reasons — let alone all 10 of them — is enough to disqualify Google Voice as a legitimate, reliable business...

20 September, 2019 /

Are you currently exploring cloud phone service migration in your business? If so, then it’s important to make sure that you understand how to budget for this effectively. There are lots of ways to make sure that you are keeping this under control and approaching it the right way.One of the best ways to make sure that you are budgeting the right way is to take an inventory of hardware as well as software. Remember a budget is basically an inventory of all the items as well as the associated costs. If you do not include all the items, then...

19 September, 2019 /

Communication is key for forward-thinking legal firms. While many law offices focus on attracting local clients, they don’t always opt for local service providers, and this can come at a cost. Local cloud service providers offer cutting-edge, enterprise-grade telecommunications systems and features with the added bonus of a personal touch. If you’re looking to update or upgrade your cloud phone service, there are several benefits to opting for local cloud providers for law offices.The benefits of cloud phone service for law officesLaw offices deal with a range of clients day in, day out, and they also liaise with other professionals....

18 September, 2019 /

As it stands, school districts across the country are dealing with a budget squeeze. Teachers across the board want to work in an environment where they feel they can remain connected, communicating within their building and outside it. For this to be effective, teachers and schools need a phone system that works efficiently, is dynamic and isn’t going to let them down in a time of crisis. It’s one of the biggest reasons that schools are starting to adapt to cloud phone systems.Educators are facing a challenge where they need to keep up with the times while continuing to provide...

16 September, 2019 /

Great communication is one of the fundamental features of any modern business, which is why all companies naturally want to incorporate the best tech features to achieve the smoothest possible operations on a 24/7 basis. Given that Google is a global tech giant that influences virtually every aspect of your digital communications, Google Voice instantly stands out as one of the leading candidates. As with any software or business investment, though, it’s imperative to weigh up the positive and negative features in order to make a calculated decision for the good of your venture. Here’s all you need to know. What does...

14 September, 2019 /

Many organizations such as manufacturers, retailers, schools, car dealerships, medical offices — and the list goes on — need to broadcast messages to multiple employees. Naturally, phoning each individual employee is tedious, time consuming, ineffective, and can even be hazardous if the message is of an emergency or urgent nature. Fortunately, that is where IP Paging enters the picture and avoids all of these problems.What is IP Paging?IP Paging uses specially-designed speakers, which is attached to a hosted cloud phone system just like any other endpoint. Each speaker has a unique and designated extension. When supervisors, managers, or any other...

09 September, 2019 /

We all know that all businesses these days need to “think global and act local.” But when it comes to selecting the right cloud service vendor, this wisdom needs an adjustment: “think global and buy local.”Let’s start with the first part of this advice: think global.What this means is that small and mid-sized businesses should ensure that they get the same enterprise-grade telecommunications features enjoyed by large multinational firms, such as: auto attendant, live call forwarding, call transfer, automatic call distribution, online message access, call queuing, call announce, company directory, hold music, voice and fax email messages, message notification, and call...

03 September, 2019 /

Why your business will be better with a Hosted VoIP system from Carolina Digital Phone.Your business has decided that upgrading from a costly, inflexible, and restrictive on-premise phone system to an agile, advanced, and affordable hosted cloud phone system is the way to go.However, before you can start reaping the rewards of your wise decision, you need to choose the right partner. To help you make this decision, here are 10 essential questions to ask hosted cloud-based phone system vendors:1. Do you specialize in installing and supporting hosted cloud phone systems?You want to steer clear of vendors that “dabble” in...

25 August, 2019 /

Cloud-based PBX vs. Installed On Premise VoIP Server with SIP Trunks. Which One is Right for You? Business needs, growth plans, and in-house expertise will influence your decision. Once you’ve made the decision to replace your legacy phone system with a Voice over IP (VoIP) solution, you must decide whether a hosted service or an on-site installation is better for your small business. Both delivery methods have unique pros and cons, and, like most technologies, one type is not inherently better than the other. Some small businesses will prefer the ease and scalability of a hosted VoIP service, while others will opt...

23 August, 2019 /

While a lot of business communication these days has shifted to email, chat and instant messaging, rumors that the phone has died have been greatly exaggerated. Here are some eye-opening statistics:Calls to businesses are expected to surpass 169 billion per year by 2020, and are 10-15 times more likely to generate a successful sale or follow-up activity vs. digital form submissions. (Source: BIA/Kelsey)65% of customers prefer to contact a business by phone, while only 24% are satisfied with only a web form. (Source: Invoca)75% percent of customers believe that calling is the most effective way to get a quick response...

21 August, 2019 /
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