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Goodbye operator, hello self-service AT&T has given customers advance notice that it will end its Operator and Directory Assistance services on January 1, 2023. The company attributes this decision to cutting-edge technology, such as online directories and voice recognition software. AT&T decided to change its policy in response to the rising popularity of online search engines and digital directories. Customers can now only access directory information by using voice recognition software on mobile devices or through AT&T's online directory. Although this may be an inconvenience for some, AT&T will still provide operator services for emergency calls and collect calls. Who does this affect? This...

31 October, 2022 /

Downtime is always an inconvenience In addition to disaster preparedness for your business telephone system, it is important to have a disaster plan in place for all aspects of your organization. Do you have backup generators? Are files and documents backed up offsite? Is there a plan in place for employees to work remotely if necessary? Making sure these questions are answered before disaster strikes can make the difference between quickly bouncing back or potentially going out of business entirely.Are you prepared if disaster strikes your business? Don't wait until it's too late - consider implementing a cloud-based phone system for...

28 October, 2022 /

Pictured left to right: Daniel Parrish, Network & Systems Analyst, Davidson County and Joel Hartley, Chief Information Officer, Davidson County Davidson County, like many municipalities, had an issue that was slowing its progress. Their legacy telephone system - a combination of a digital system and VoIP (Voice over Internet Protocol) integrated system - was almost 25 years old. The antiquated system was extremely complex and difficult to work with. Because of the complicated setup, to make any changes or do most anything within the phone system required special training and special expertise. Davidson County Was Just Done With It While the phone system...

24 June, 2022 /

Why Your IT Department Will Jump for Joy When You Switch to Hosted VoIPYour IT department is a vital part of your business. So, the fewer small fires they have to tend to, the more time they have to spend on those raging infernos that can bring any business big or small to a screeching halt.Imagine how unproductive your day would be if you had to troubleshoot issues for all of your co-workers. Unfortunately, this can be the rule rather than the exception for your IT department. They have to be responsible for keeping your company’s computer infrastructure up and...

15 June, 2022 /

Kellin Foundation winning a $20,000 award in the Future Fund of Greensboro competition Most of us are busy in our daily and work lives. Dr. Kelly Graves, Executive Director of the Kellin Foundation is no exception. So busy that the non-profit organization she co-founded in 2013 has grown 500% in the last five years! If you are not familiar with the Kellin Foundation, it is a Guilford County-based nonprofit 501(c)(3) organization that strengthens resilience among children, families, adults, and communities through trauma-informed behavioral health services focused on prevention, treatment, and healing. The organization was also recognized as a National Child Traumatic Stress...

17 May, 2022 /

Yet another indicator that across North Carolina, the work being done by economic development organizations is paying off. For the second year in a row, North Carolina was announced as the winner of Site Selection magazine’s Prosperity Cup.  The magazine is the official publication of the Industrial Asset Management Council. The Prosperity Cup recognizes state-level economic development agency success based on a 10-point index of criteria derived largely from capital investment project activity the previous calendar year. Watching North Carolina Bloom The fact that North Carolina has been selected two years running is not lost on Site Selection’s senior editor, Gary Daughters. Daughters...

12 May, 2022 /

In the fast-paced and ever-changing world of technology we live in, it can be hard to keep up with the latest trends in technology, but we're here to help.. So, let's take a look at one very useful tool for business communications - the softphone. What is a Softphone? First, a bit of history. Softphones have been around for a while and are more commonplace than they were even a few years ago. As the name implies, a softphone is a means of communicating via a device other than a traditional desk phone. A software-based app that includes a variety of features found on...

11 May, 2022 /

A conventional on-premise PBX phone system uses landlines and local hardware to connect to a phone network. Alternatively, virtual PBX uses the internet to connect to an off-site PBX host. The solutions provider houses and maintains this. There are several major benefits to this solution....

29 April, 2022 /

We have spent the last couple of years talking virtually non-stop about the pandemic. But there is another pandemic that has been in place for decades, and unlike COVID-19 it is not waning — on the contrary, it is intensifying: the mental health pandemic that, each day, causes untold suffering and contributes to catastrophic and fatal outcomes.  Consider the following statistics per the National Alliance on Mental Illness (NAMI): 1 in 5 U.S. adults experiences mental illness each year. As much as 1 in 20 U.S. adults experiences serious mental illness each year. 1 in 6 U.S. youth aged 6-17 experience a mental health...

22 April, 2022 /

The Federal Communications Commission has announced a third application filing window for its Emergency Connectivity Fund (ECF). The fund is a $7.17 billion program funded by the American Rescue Plan Act of 2021. It was created to help schools and libraries support remote learning. The Program will provide funding to schools and libraries for the reasonable costs of laptop and tablet computers; Wi-Fi hotspots; modems; routers; and broadband connectivity purchases for off-campus use by students, school staff, and library patrons. During the new filing period, the FCC intends to award at least $1 billion in Emergency Connectivity Fund support. The...

20 April, 2022 /
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