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To dramatically lower costs and take advantage of advanced Unified Calling features (e.g. instant messaging, paging, call screening, etc.), a hosted cloud phone system shares the same network infrastructure that is used for connecting to the internet, browsing the web, sending and receiving emails, transmitting files, and so on.As a result of this integration, if the power goes out — such as during a storm — then provided that you have back-up power supplies, you can continue using the hosted cloud phone system. This is because a hosted cloud phone system uses a geographically dispersed cloud-based infrastructure.In simpler terms: if...

12 June, 2019 /

Unlike a conventional phone system that requires a separate voice network, a hosted cloud phone system uses your business’s existing data network — i.e. the one that your team uses for emails, transferring files, connecting to the web, and so on. By eliminating the need for a voice network, you not only significantly reduce CapEx and maintenance costs, but you also unleash Unified Communications (UC) features such as video conferencing, instant messaging, call screening, integration with CRMs and ERPs, etc.Avoiding Traffic Jams Of course, to make all of this work and to reap the full benefits, you need sufficient bandwidth. Think...

04 June, 2019 /

Organizations in different sectors — private, public, non-profit and academic — have various mandates and visions, but they all share one core objective: they constantly need to find better ways to make their employees more productive. And that is where our innovative browser extension makes the difference! KEY FEATURES Designed to work seamlessly with our hosted cloud phone system solution, our browser extension enables your employees to do all of the following from their desktop or laptop:Make calls directly from their browser simply by typing in the number. For employees who make multiple calls a day, this saves a significant amount...

28 May, 2019 /

On behalf of everyone in the Carolina Digital Phone family, we would like to honor and salute the fallen American soldiers throughout our history who made the ultimate sacrifice to protect our freedoms and keep us safe. We are forever in their debt, and they are always in our hearts.We would also like to take this opportunity to express our gratitude and support to the men and women who currently serve in our Armed Forces. Your patriotism, dedication, bravery and loyalty are an inspiration to us all. We thank you for your service.God Bless America![caption id="attachment_4210" align="alignleft" width="150"] Nicky [/caption]...

27 May, 2019 /

Update May 21, 2019 In 2018, the FCC issued an order (FCC 17-151) that allows service providers to block calls originating from numbers that are not valid under the North American Numbering Plan (NANP). As of May 21, 2019, we have started, exercising our right to block outbound calls from invalid numbers in a continued effort to combat robocalls. We are going to begin at the NPA level only (and a small handful of NPAs to start). Any domestic originating calls that contain an invalid NPA will be blocked with an ISUP 21-Call Rejected or SIP 403-Forbidden. Overview of Carolina Digital Phone’s...

20 May, 2019 /

For many businesses, the idea of being forced to change their phone number when they upgrade to a new hosted cloud phone system is not just a concern: it is a deal breaker!This is certainly understandable. After all, the last thing that your business wants is for past, current and prospective customers to hear a “we’re sorry, the number you have dialed is not in service” recording, or get routed to another business — and maybe even a competitor!The good news is that when you upgrade to Carolina Digital Phone’s advanced hosted cloud phone system, in most cases your business can...

14 May, 2019 /

While much of the discussion about cloud phone systems focuses on things like cost savings, business continuity, mobile worker productivity, and advanced calling features, there is another aspect that is important to many organizations: e-faxing.Benefits of e-Faxing There are many benefits of e-faxing, including:It is more secure than scanning and attaching a document to an email.There is no need to purchase and maintain a fax machine or a separate line.It doesn’t take up any space in the office.Employees can send/receive faxes from anywhere, at any time.Detailed reports are available through a secure web-based portal.Below we take a closer look at how...

10 May, 2019 /

One of the most important questions that any organization must ask before they purchase a hosted cloud phone system is: what kind of support do you offer?Indeed, while hosted cloud providers claim to offer post-sales support, this does not mean that all support is the same!Some providers offer superficial support that is basically useless. Of course, you’ll only find this out after spending hours (or days) going back and forth with various so-called technical support representatives.Many providers offer average support. It’s not useless and frustrating, but it’s definitely not great. They may even farm out support to a third party,...

29 April, 2019 /

Windstream, which filed for bankruptcy in February, has noted that it will cut approximately 15 percent of its channel partners. Those affected will immediately see their commissions stop, regardless of how it negatively impacts their operations, cash flow projections, or reputations. Apparently, Windstream has other items on the agenda at the moment than supporting channel partners who have been driving revenues and customers to the telecommunications company for years. According to some current and ex-employees posting at TheLayoffs.com, one of these priorities is carrying out a “stealth layoff program” that involves handing out a small number of pink slips over...

22 April, 2019 /

There are times when it makes sense to hop in the car and head to your nearest big-box retailer, such as when your kids (read: you) want the latest PS4 or Xbox One video game, or when you need to pick up a flash drive to store pictures of your “bucket list” dream trip to Augusta National (wait until you get to the glorious  13th hole).However, there are also times when big box retailers don’t have the solution you need — in fact, they will add to your problems. And this is definitely the case with a hosted cloud business...

03 April, 2019 /
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