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First things first: we all know that customers don’t like being placed on hold, and some of them downright hate it. But what you may not know is WHY customers find this experience so dreadful. As with many things in life, this reaction has less to do with reality and more to do with perception.It’s All in the MindResearch has revealed that what rankles people so much about waiting on hold isn’t actually waiting: it’s that they have nothing to do, which makes them feel that they’re waiting much longer than they truly are. For example, a customer who is...

21 July, 2020 /

As we emerge from the COVID-19 lockdown, millions of people are preparing to return to the corporate office (and many have already started the migration). However, we are likely to see a significant shift in the workplace landscape: the popularity of hot desking.What is Hot-Desking? Hot desking refers to a layout in which employees don’t have assigned workstations or offices. Instead, when they’re in the corporate environment (as opposed to their home office), they simply sit at any available desk and start working. It’s similar to hotel business centers or shared workspaces like WeWork, Impact Hub, etc.Post-Conavirus Hot-DeskingBefore the pandemic,...

25 June, 2020 /

Cloud migrations have been increasing rapidly in the wake of the COVID-19 pandemic. Recently, companies have been moving more data, services, and applications to the cloud as a means to become more streamlined and productive. Businesses migrating information to the cloud is not a new trend. The move toward cloud adoption, however, has been picking up steam during the worldwide lockdown with some interesting results:A major shift to remote workingReduction in capital investmentInnovative business models adapting to a major shift in consumer habitsWelcome to the CloudWorldwide demand for cloud services is swelling as more people have shifted to telework and...

12 June, 2020 /

If you are a business owner or executive, then obviously you want to find ways to save money — especially these days with so much uncertainty about the future. Switching from a landline telephone system to a cloud telephone system will save your business anywhere from around 20%-50% per year (and possibly more). Plus, your staff — regardless of whether they are in a home office or workplace location — will have access to a full range of enterprise-grade calling features like voicemail-to-email and auto attendant that will help them be more productive and efficient. On top of this, your customers...

21 May, 2020 /

These days, the word “revolutionized” gets thrown around rather loosely. It’s used to describe everything from kitty litter, to air fresheners, to apps that can help find a lost TV remote control (OK, that’s pretty useful, but revolutionary?).  However, there are situations when labeling something revolutionized isn’t fluff and hype: it’s an honest, objective assessment because it has re-invented a concept and established a new category of excellence and expectation. And without question, one such scenario is cloud telephone systems.  Here are five ways that cloud telephone systems have revolutionized business communications: 1. Cloud Telephone Systems Enable Small Businesses to Look and Act...

24 February, 2020 /

Communication affects every part of your business. From reaching to new clients to interacting with customers, efficient communication ensures your business will reach its goals. Because of this, turning to Cloud-based Hosted Telephone Service can help your business grow by offering three distinct improvements over the standard phone system. Learn here about all three and how they can help your small business. How Can Small Businesses Benefit From Hosted Telephone Service? 1. Cost Saving With no need for a physical phone line a Hosted Telephone service doesn’t come with high installation costs or maintenance fees due to being online. Offering remote access from...

31 January, 2020 /

When it comes to hunting out modern-day solutions to drum up growth within your business, you can often find yourself in a minefield of options without any serious guidance as to what can serve your company best. One solution that is becoming more and more popular with each passing year is that of VoIP service also known as as hosted cloud-based telephone services. We will go on to explain what a VoIP service is briefly in the next section, but the main focus of the article is to compare two companies providing cloud-based telephone solutions to businesses and see which...

19 January, 2020 /

Picture the scene, a successful North Carolina based business owner wants to add some new features to her existing phone service. Her clients expect to be able to get in touch with her whenever they need to, so all she wants is out of hours call handling and calls to be forwarded to her cellphone. These services mean that she can keep her business moving and functioning to the best of its ability. Hardly a tall ask you may say. After all, she is a customer with a company that has needs.And after what seems like days on hold listening...

17 December, 2019 /

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