SUPPORT LOGIN
GET STARTED!

There are many situations in life when all signs point to a change for the better. When we heed these signs, we are always rewarded. When we ignore these signs, we always regret it — and wish we had a time machine to know then what we know now. With this in mind, if your business is seeing any or all of the following signs, then you can be sure that your old private branch exchange (PBX) phone system is holding your business back rather than driving you forward:   1. Your Old PBX Phone System is Insufficient Your business is not static and...

27 October, 2023 /

Research indicates that customers most dislike being placed on hold. A VoIP phone system can help address this issue by reducing or even eliminating hold times. This can be achieved through multiple strategies, including assigning unique phone numbers to all employees, using the auto-attendant feature to direct calls immediately, routing calls based on the time-of-day or day-of-week, utilizing the Presence feature to see real-time availability of colleagues, and integrating the system with other platforms like CRM. If holding is inevitable, custom music or messages can enhance the on-hold experience. VoIP thus significantly enhances customer service....

20 October, 2023 /

Cloud telephony, a cutting-edge solution that migrates business phone systems to the cloud, is revolutionizing business communication. It offers a myriad of features, ranging from basic call routing to advanced integrations with business tools, at a lower cost than traditional telephony systems. The adoption of cloud telephony is driven by the shift towards remote work, the need for scalable solutions, and the desire for cost-effective communication methods. By effectively replacing traditional landlines, PBX hardware, and infrastructure with internet-based services, cloud telephony provides a streamlined, efficient, and flexible approach to business communication. This technology plays a pivotal role in improving customer...

16 October, 2023 /

Effective communication is necessary for success in today's fast-paced business world. As businesses expand their reach geographically and digitally, they need reliable, efficient, and affordable communication tools. VoIP technology is a revolutionary advancement transforming the way businesses communicate. Voice over Internet Protocol (VoIP), commonly known as Internet telephony, is a technology that allows users to make voice calls using broadband Internet instead of a traditional analog phone line. This might sound technical, but in simpler terms, it is using the Internet to make phone calls. The value of this technology lies not just in its ability to transmit voice over the...

16 October, 2023 /

Effective performance management is essential to business success. And, in the long run, survival. Notes McKinsey: "Through both formal and informal processes, [performance management helps companies] align their employees, resources, and systems to meet their strategic objectives. It works as a dashboard too, providing an early warning of potential problems and allowing managers to know when they must make adjustments to keep a business on track." In this article, we dive into a roster of performance management metrics your management team can monitor and track through our powerful hosted call center solution. Performance Management Metric: Speed of Answer/Response Time This measures the average...

10 October, 2023 /

Things have been challenging — to say the least — for many small business owners over the last few years. But there is some good news that will improve everything from customer satisfaction to the bottom line. It is one of the most popular advanced features in our cloud-based (i.e., voice over internet protocol AKA VoIP) phone system: Interactive Voice Response (IVR). About IVR Even if you do not currently use IVR in your small business, you have doubtlessly experienced it many times as a customer, or when contacting a government agency. It works by asking you to press digits on your...

03 October, 2023 /

Mobile connectivity plays an important business role more than ever. According to a recent survey of working adults worldwide, 64 percent of working adults in the US use personal devices for business. Traditional mobile devices rely on physical SIM cards to connect to mobile networks. However, advanced technology has produced a new player– the eSIM. This advanced technology gained momentum in recent years, offering a range of benefits compared to traditional SIM cards. We will explore and explain the key differences between a traditional SIM card and an eSIM. We will also examine how eSIM technology transforms how we connect our...

28 September, 2023 /

Seeking Unparalleled Telephone Service for Your Business? At Carolina Digital Phone, we don’t just gain customers; we build lasting relationships. Immerse yourself in our 'White Glove Service' that instills confidence and significantly enhances your operations. We stand apart from large firms by offering tailored solutions meticulously crafted to meet your unique business needs, ensuring a strengthened strategic position. Say goodbye to one-size-fits-all approaches – call us for a bespoke communication experience!...

21 September, 2023 /

If you are researching business phone systems in Charlotte, then here are 3 things that you need to know NOW — so that you don’t regret your decision and investment LATER: 1. A Voice Over Internet Protocol (VoIP) phone system is categorically superior to a landline phone system. There are several reasons for this, including: Significant up-front and ongoing cost savings. While every business is unique, it is typical to save 25-50% (or in some cases even more) when upgrading business communications from landline phone systems to VoIP phone systems Access to a wide range of Unified Calling (UC) features like video conferencing, presence,...

14 September, 2023 /

What is Employee Efficiency? Employee efficiency is a crucial factor in the success of any organization. It refers to how long it takes an employee to perform a unit of service compared to the theoretical time it should take. This measure allows businesses to assess the effectiveness of their workforce and identify areas for improvement. Each company may have benchmarks for measuring efficiency. These are typically based on industry standards, best practices, or internal targets. These benchmarks serve as a reference point for evaluating employee performance. These standards vary depending on the nature of the work being done. Measuring employee efficiency enables businesses...

29 August, 2023 /
Show more
Loading...

© 2000-2025 Carolina Digital Phone, Inc. All Rights Reserved • Privacy Policy • Terms of Service • HIPAA Compliance