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Back in 2015, North Carolina approved a second area code (743) for Piedmont Triad. This was primarily down to the fact that there was no more availability for (336) numbers. In North America, each three-digit dialing code can only be used approximately 8 million times. The trouble faced by most states is simply that they have exhausted the options for the initially designated area code.Since the introduction of the 743 dialing code, there has been a prolonged rate of adoption, and it’s not difficult to see why. We are going to take a closer look at the people most affected...

01 June, 2021 /

Motivational and self-help guru Brian Tracy has said that to succeed, it is necessary to “be clear about your goal, but flexible about the process of achieving it”. Indeed, these wise words are as applicable to organizations as they are to individuals. This is more true than ever in today’s business landscape where a flexible workplace is not just a profitable competitive advantage, but a basic requirement for long-term survival.   Below, we highlight three essential tools for a flexible workplace that every organization needs to thrive instead of struggle:  Cloud Phone Systems for a Flexible Workplace A cloud phone system — also known...

21 May, 2021 /

Best Technical Support is Always LOCAL When it comes to choosing a cloud phone system for your organization, naturally you will focus on things like features, functionality, installation/implementation, quality, scalability, flexibility, security, and of course, price and total cost of ownership. All of these factors are essential and need to be part of the evaluation process. However, there is another critical aspect that you simply cannot afford to overlook — because doing so means that your investment in a new cloud phone system will turn out to be regrettable instead of rewarding. What is this all-important piece of the puzzle? SUPPORT!...

30 March, 2021 /

Let’s face it, COVID-19 has changed our daily routine a lot, this includes our communications strategy. We have adapted rapidly and generally with good results. Cloud-based communications have become an integral part of how we do business. While switching to a work from home setup brings many challenges, like finding a suitable workspace and juggling home-schooled kids and pets, one area we tend to ignore is security.The proliferation of phishing schemes and Zoombombing has increased seemingly overnight. For companies both large and small, learning how to implement security needs to be a primary concern for companies needing to change remote...

10 December, 2020 /

It is no surprise that small and medium-sized businesses across the globe have suffered due to the global coronavirus pandemic. What is becoming evident, based on research, is that the companies that are surviving and prospering are making a concerted push toward upgrading their digital technologies to survive. This means survival of small business depends on digital. What the Experts say 2020 Small Business Digital Maturity study According to a new 2020 Small Business Digital Maturity study from IDC, 70 percent of small businesses are speeding up their push to switch to digital in the face of hurdles coming from the COVID-19 crisis....

14 September, 2020 /

Here’s a fantastic service for anyone looking for professionally recorded business telephone system prompts, greetings, and more. Carolina Digital Phone has partnered with Snap Recordings, the leading online provider of professional voice recordings for business telephone systems. You can now order custom voicemail greetings, promotional on-hold messages, announcements, prompts, or any other type of telephone recordings directly from our website. Professional Voices Using the online wizard, create professional-quality telephone recordings, and establish instant credibility with your callers. Simply register for a free account, choose your voice talent and music, type or paste your script into our message editor, and pay securely online....

02 September, 2020 /

One of the most important — and also the most loved — features of a cloud-based phone system is Auto-Attendant. Much more than an answering machine, Auto-Attendant is an automated, sophisticated, customizable, and VERY easy-to-use virtual receptionist.Key Benefits Here are some benefits of Auto-Attendant that will make your team wonder how they managed without it:Answer calls with a professional and customized company greeting. You’ll never miss a call again, even during busy times and after hours.Route incoming calls based on business hours, date, date range, or specific caller ID. For example, you can automatically direct calls from a key supplier...

09 July, 2020 /

As we emerge from the COVID-19 lockdown, millions of people are preparing to return to the corporate office (and many have already started the migration). However, we are likely to see a significant shift in the workplace landscape: the popularity of hot desking.What is Hot-Desking? Hot desking refers to a layout in which employees don’t have assigned workstations or offices. Instead, when they’re in the corporate environment (as opposed to their home office), they simply sit at any available desk and start working. It’s similar to hotel business centers or shared workspaces like WeWork, Impact Hub, etc.Post-Conavirus Hot-DeskingBefore the pandemic,...

25 June, 2020 /

There is growing — but cautious — optimism that the very worst of the coronavirus pandemic is behind us, and we can start looking forward to a summer filled with fishing, golf, barbecues with family and friends, and other things that make life worth living. And speaking of inspiring news, here are 10 great things that you may not know about our softphone app: It is offered FREE to all of our valued customers. There is no additional charge of any kind. It is available for iOS and Android devices (smartphones and tablets). It installs quickly, and the streamlined clutter-free interface...

20 May, 2020 /
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