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If you sell goods or services to different levels and systems of government, there is something you should know. The process is very different from typical B2C or B2B selling. Governments follow a strict procurement flow which includes a request for quote (RFQ) and request for proposal (RFP) process. Once a vendor is on the coveted "provider list," they must continue to meet certain terms and conditions. Among these requirements are transparency and auditing. At Carolina Digital Phone, we are proud to be a trusted provider of VoIP services for government systems. Here are seven reasons why we have...

17 October, 2023 /

Effective performance management is essential to business success. And, in the long run, survival. Notes McKinsey: "Through both formal and informal processes, [performance management helps companies] align their employees, resources, and systems to meet their strategic objectives. It works as a dashboard too, providing an early warning of potential problems and allowing managers to know when they must make adjustments to keep a business on track." In this article, we dive into a roster of performance management metrics your management team can monitor and track through our powerful hosted call center solution. Performance Management Metric: Speed of Answer/Response Time This measures the average...

10 October, 2023 /

Things have been challenging — to say the least — for many small business owners over the last few years. But there is some good news that will improve everything from customer satisfaction to the bottom line. It is one of the most popular advanced features in our cloud-based (i.e., voice over internet protocol AKA VoIP) phone system: Interactive Voice Response (IVR). About IVR Even if you do not currently use IVR in your small business, you have doubtlessly experienced it many times as a customer, or when contacting a government agency. It works by asking you to press digits on your...

03 October, 2023 /

Polycystic ovary syndrome (PCOS) is a chronic condition that affects 1 in 10 women between the ages of 11 and 44. PCOS causes a range of hormonal imbalances and metabolism issues. It’s also the most common cause of infertility among women of childbearing age.Typical symptoms include irregular menstrual cycles, excess hair (also known as hirsutism), acne, thinning hair, weight gain, darkening skin, and skin tags. Additionally, some of the symptoms can have a variety of potential causes. So, up to 70% of cases remain undiagnosed. Gaps in the management of PCOS Aside from the difficulty of reaching a diagnosis, there are other factors affecting...

03 October, 2023 /

To boost customer satisfaction, it's important to go beyond their expectations and make them feel special. Surprise and delight your customers by doing something unexpected that shows your appreciation and lets them know you value their business. The old saying “If you don’t take care of your customers, then someone else will” is not just a helpful idea: it is a mandatory instruction. Consider the following: 96% of customers will switch companies due to bad customer service. 78% of customers have backed out of a purchase they had planned to make due to poor customer service. Businesses across the U.S. lose a whopping $62...

29 September, 2023 /

Carolina Digital Phone has been in business for more than 20 years. For very select companies in some industries, this is not an exceptionally long period. For example, founded in 1806, Colgate is still going strong and the legendary Pabst Brewing Company has been around since 1844. However, in the VoIP (Voice over Internet Protocol) marketplace, 20+ years is an ETERNITY. You can probably measure the average lifespan of a VoIP company in months rather than years. We have seen so many companies come and go — a few because they were unlucky, but the vast majority because they did...

19 September, 2023 /

If you are researching business phone systems in Charlotte, then here are 3 things that you need to know NOW — so that you don’t regret your decision and investment LATER: 1. A Voice Over Internet Protocol (VoIP) phone system is categorically superior to a landline phone system. There are several reasons for this, including: Significant up-front and ongoing cost savings. While every business is unique, it is typical to save 25-50% (or in some cases even more) when upgrading business communications from landline phone systems to VoIP phone systems Access to a wide range of Unified Calling (UC) features like video conferencing, presence,...

14 September, 2023 /

HealthcareDIVE notes hospitals are under relentless pressure to find efficiencies that reduce operational costs without compromising patient care standards. In simpler terms: they need to do more with less. And that's why hospitals across the country have switched to a cloud telephone system.In this article, we will take a look at some key reasons that cloud phone systems for healthcare make sense.Substantial Year-Over-Year Cost SavingsWith a cloud telephone system, hospitals eliminate a lot of costly equipment. Gone is the need to purchase, support, and maintain costly PRIs, bonded T1s, or other trunk lines. While these are required to connect on-premises...

30 August, 2023 /

When upgrading from a landline phone system to a flexible, future-proofed, and feature-rich VoIP phone system (a.k.a. cloud phone system), a key question you need to answer is: “What business phone equipment should we select?” At Carolina Digital Phone, for many years we have recommended — and continue to strongly recommend — Yealink digital phones. That's because Yealink designs them to work with all kinds of business phone systems. That way, you are not locked into one business phone service provider. The reasons why we suggest Yealink as the digital phone solution are: selection, call quality, ease of use, reliability, features, and...

24 August, 2023 /

When it comes to evaluating and choosing a cloud phone system, there are a lot of things to consider. Be sure to think about things like auto attendant, unlimited calling, mobile device apps for remote teams, video conferencing, and instant messaging. Then there are things like voicemail transcriptions, team messaging, toll-free numbers, and a list of advanced features to consider. Yet, in the big picture and long run, there is one factor that — more than any other — will determine whether your experience is profitable and rewarding, or costly and regrettable: RELIABILITY. Sounds simple, right? Well yes…and no. The “Reliability Problem”...

22 August, 2023 /
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