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Voice over Internet Protocol (VoIP) is a cloud-based phone system technology that enables businesses to make internet calls using a phone. It is quickly becoming the preferred choice for businesses that are looking to streamline their communication and reduce their costs. In this article, we will discuss the benefits of VoIP, how to choose the right VoIP provider, setting up VoIP, and getting the most out of it. What is VoIP? VoIP is a type of technology that allows voice and multimedia communications to be sent over the internet. It works by converting analog audio signals into digital data packets, which are...

13 March, 2023 /

Out With the Old A cloud-based telephone system provides numerous benefits over a premise-based phone system. Cost savings is the first and most notable benefit. A cloud-based phone system eliminates the need for on-premise hardware, as all communication takes place over the internet. This results in substantial savings on upfront costs as well as ongoing maintenance expenses. But that's not all. A cloud-based system - often referred to as VoIP or Voice over Internet Protocol - provides added flexibility, scalability, and features compared to premise-based phone systems that simply can't keep up with the pace of business today. With a cloud-based phone...

06 February, 2023 /

Now that the worst of COVID-19 is finally behind us, many organizations are deploying a hybrid work model. This allows employees spend part of the week in their home office, and the rest of the time in the corporate office. The good news is that a hybrid work model can be significantly beneficial for both organizations and employees. But the bad news is that “old world technologies” like a conventional landline phone system (PBX) can turn what should be a win-win strategy into a lose-lose fiasco. Fortunately, that is where a VoIP hosted PBX enters the picture and makes all...

08 July, 2022 /

If you are planning on upgrading your business phone system you have surely come across hosted VoIP. What exactly is it, and how can your company benefit from a hosted VoIP from Carolina Digital Phone? Voice over Internet Protocol, known as VoIP, converts phone calls into a series of data packets and transmits calls to the public telephone network. Unlike on-premises telephone systems, hosted VoIP provides your business complete phone service from a local, trusted VoIP provider over your existing internet connection avoiding the costly copper phone lines. Instead of owning and maintaining an on-premise server, a hosted VoIP solution from Carolina...

09 July, 2021 /

In today’s relentlessly competitive, fast-moving, and highly uncertain business landscape, the need for CEOs and business owners to find efficiencies and “get more for less” is not just a strategic priority. It is a fundamental necessity. You need to save money. Yet despite this urgent requirement, a surprising number of CEOs and business owners — through no personal fault or failing of their own — are wasting tens of thousands of dollars a year. How? By having their IT Director perform double-duty as their “telephone services guru”. Sound far-fetched? Let’s do the math: https://www.youtube.com/watch?v=GlXSOyS1O_s According to payscale.com, the average total salary for an IT...

29 June, 2021 /

Learning from our own mistakes is smart. But learning from the mistakes of others is wise — and also a heck of a lot less painful, tragic, awful…you get the picture. If your business has decided to switch from your conventional landline phone system to a cloud phone system, here is the biggest and costliest mistake that others have made, but that you can wisely avoid: underestimating the importance of OUTSTANDING SERVICE. Don't ignore factors like features, functionality, scalability, and price. But without a doubt, service is going to determine more than anything else whether your investment will be rewarding or regrettable. What...

15 June, 2020 /

When we consult with a surgeon, while seated on the examination table we don’t expect them to try and sell us a timeshare (“you’ll love the ocean view!”). When we board an airplane, we don’t expect to hear the captain get on the intercom and invite passengers to stop by the cockpit to purchase a state-of-the-art smoothie blender. When we meet with an architect about redesigning our home, we don’t expect them to peer up from their blueprints and say: “while I’m here, perhaps we can talk about your pet insurance needs?” In other words, when we engage a specialist, we...

21 January, 2020 /

Are you still using your legacy phone system? Many businesses today are. We spend our days communicating with clients, suppliers, customers and investors over email, using online chat, and on the telephone. While in 2018 less than 50% of Americans had a landline phone at home, instead preferring to be wireless, using their smartphones for communication, most small businesses are still reliant on old fashioned, outdated and often costly legacy phone systems.These outdated systems can mean that you are missing important calls, facing static on the line, and other issues that really should be behind us as we move into...

28 December, 2019 /

Picture the scene, a successful North Carolina based business owner wants to add some new features to her existing phone service. Her clients expect to be able to get in touch with her whenever they need to, so all she wants is out of hours call handling and calls to be forwarded to her cellphone. These services mean that she can keep her business moving and functioning to the best of its ability. Hardly a tall ask you may say. After all, she is a customer with a company that has needs.And after what seems like days on hold listening...

17 December, 2019 /
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