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An IP PBX is a private branch exchange (i.e. a telephone switching system within an organization), which allows calls to be placed and received over the internet. It uses an IP-based architecture to convert analog voice signals into digital, and routes calls to a VoIP Solutions Provider that is responsible for initiating and terminating each call.  Key Benefits of an IP PBX There are seven key reasons why a growing number of organizations across all sectors — health care, manufacturing, legal, financial services, IT, retail, logistics, etc. — have made the switch from a conventional on-premises PBX to an IP PBX: 1. Significant...

13 June, 2022 /

For many things “Google is your friend” is good advice. But there are exceptions. And as many businesses have unhappily discovered, using Google Voice is on the list. Here are 7 reasons why:   No Calls to Emergency Services Shockingly, Google Voice does not support calls to emergency services. This enormous limitation alone should make it a non-starter as a business phone system. Picture this nightmare headline: “Business Fails to Call Fire Department Right Away Because Its Phone System Won’t Dial Emergency Services”.   No Business Caller ID When making calls with Google Voice, a business’s regular phone number does not appear on Caller ID. Instead,...

10 May, 2022 /

If you are planning on adding locations now or in the future, then here are 10 reasons why VoIP is — by far — the BEST multi-location phone system for your business. Getting The Best Multi-Location Phone System You’ll dramatically reduce your telecommunications costs. There is no expensive on-site phone system to purchase and maintain, and domestic long-distance calls are always free.   Your phone bill will be predictable. No more fluctuating from one month to the next, which helps you with budget management and financial forecasting.  You can connect multiple locations on a single, centralized system. Yet at the same time, each location can...

25 April, 2022 /

When it comes to purchasing a VoIP phone system for your business, the last thing that you want to do is “roll the dice” or “hope for the best.” You want to KNOW that your investment and experience will be rewarding instead of regrettable. To ensure this happens, we have prepared the following business VoIP buyer’s guide, which covers four stages in the process: Discover, Evaluate, Demonstrate, and Select. Business VoIP Buyer’s Guide Stage 1: Discover Basically, there are three different types of VoIP vendors in the marketplace: “Do-it-Yourself” Mass Market Firms, Carrier Service Providers, and Dedicated Solution Providers. “Do-it-Yourself” Mass Market VoIP...

14 March, 2022 /

Progress Printing Plus, Virginia's largest privately held printer, has thrived during the pandemic thanks to Carolina Digital Phone's flexible cloud-based phone system. Director Tom Thornton praises the dependable service and personal customer support, enabling the company to adapt operations effectively. Committed to sustainability, they recycle 98% of waste and produce eco-friendly printed materials, maintaining high-quality service for their clients....

28 February, 2022 /

It does not take long for some technologies to go from optional to essential. And, for the question to shift from “should we be using this technology in our organization?” to “how can we afford NOT to use this in our organization?”. Think of social media platforms. When they first hit the scene most corporations ignored these platforms. Now 97% of Fortune 500 companies use social media. Even cloud-based apps were initially treated with skepticism. Now 94% of enterprises use these apps across the world.  https://www.youtube.com/watch?v=NhTewwVCVWE What is the next technology to make the shift from optional to essential? Without a doubt,...

14 February, 2022 /

At Carolina Digital Phone, we have been installing and supporting VoIP phone systems for more than two decades. And while our customers come from a variety of industries and sectors, they all ask the same key question: is a VoIP phone system reliable? The answer to this relevant and essential question is an unqualified YES. After all, you do not survive for two decades — and earn hundreds of 5-star reviews — if you sell an inferior product. Eventually, the truth comes out and there is nowhere to hide. Of course, we do not expect our customers to accept that our VoIP...

04 February, 2022 /

Steve Worrell, owner of Steven W. Worrell CPA, P.A., combines his expertise in accounting with a passion for music, having played in a rock band for over 40 years. His firm provides strategic financial planning and tax compliance services. Worrell emphasizes the importance of technology in maintaining connections with his bandmates while working on new music projects....

17 January, 2022 /

Ross Cox, a seasoned business coach with 50 years of experience, leads ActionCOACH to help businesses regain their footing post-pandemic. After losing half his clients during COVID-19, he emphasizes seeking guidance for success. Cox encourages business owners to take small, consistent steps toward improvement, fostering growth through dedicated coaching and honest feedback....

20 December, 2021 /

A growing number of clinics, hospitals, and health networks are embracing text messaging (SMS/MMS) as a vital communication channel. Below, we highlight seven text messaging benefits in the healthcare industry: Text Messaging Benefits in Healthcare #1: Texting Closes the Provider-Patient Gap A recent survey found that 4 in 10 Americans are afraid of visiting their doctor’s office during the pandemic. Text messaging helps re-establish the vital — and in some cases life-saving — connection between patients and physicians (as well as all other healthcare providers).   Text Messaging Benefits in Healthcare #2: Texting Improves Staff Efficiency & Productivity Generally, texting is far more efficient for...

16 November, 2021 /
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