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At Carolina Digital Phone, we have been installing and supporting VoIP phone systems for more than two decades. And while our customers come from a variety of industries and sectors, they all ask the same key question: is a VoIP phone system reliable? The answer to this relevant and essential question is an unqualified YES. After all, you do not survive for two decades — and earn hundreds of 5-star reviews — if you sell an inferior product. Eventually, the truth comes out and there is nowhere to hide. Of course, we do not expect our customers to accept that our VoIP...

04 February, 2022 /

The lingering effect of the pandemic is putting unprecedented pressure on schools to “do more with less” — while at the same time supporting and engaging teachers, administrators, and other staff. And that is why a growing number of schools - both public and private - are adopting a VoIP (a.k.a. cloud-based) phone system.  Below we highlight 7 key questions to help Superintendents, IT Directors, School Board Members, and other key stakeholders evaluate and choose the best VoIP solution for schools: 1. Will it deliver significant cost savings? The best VoIP solution for schools delivers significant and ongoing cost savings. While each school...

26 January, 2022 /

There are many important reasons why school boards across the country have switched from an expensive and inflexible old-fashioned landline phone system to a cost-effective and future-proofed VoIP phone system. However, when it comes to using a VoIP phone system on a day-to-day basis, what teachers, administrators, executives, and all other staff love the most are features, features, and yet more features!  Below, we highlight 7 key VoIP features for schools that have staff saying “wow, this is amazing — how in the world did we manage before this?”: Key VoIP Features for Schools: Auto Attendant Auto Attendant is an automated, customizable, and...

18 January, 2022 /

If your organization is evaluating various VoIP (a.k.a. cloud-based) phone systems, then naturally you will focus on factors like total cost of ownership, scalability, functionality, features, integrations, and security. All of these aspects are vital and need to be on your checklist. But there is another piece of the puzzle that will ultimately determine whether your investment is rewarding and profitable, or regrettable and costly: local tech support.  Below, we highlight five reasons why you should INSIST on local tech support for your VoIP phone system: 1. Local Tech Support Gives You On-Site Coverage Ideally, many of your support-related issues can be dealt...

13 January, 2022 /

Digital faxing (a.k.a. e-faxing and cloud faxing) is not just alive and well, but it is growing in popularity — particularly in the healthcare, legal, government, telecommunication, and education fields where hand-written initials and signatures are still the norm.  What is behind the surge in digital faxing? These  10 key benefits:   1. Affordability Digital faxing is much more affordable than conventional faxing. Getting rid of an old copper line reduces costs by $20-$30 a month (and in some cases more). Plus, purchasing a business-grade fax machine can easily cost around $300, and on top of this, there are ongoing toner/inkjet, maintenance,...

09 November, 2021 /

As we emerge from the pandemic, we can see that some things are never going to be the same again. But that doesn’t mean they will be worse. On the contrary, they will be BETTER! And if you ask employees and employers across the country about the “pandemic’s silver linings,” you’ll hear the same thing over and over: the rise of a remote work solution.  Indeed, employees love remote working because they avoid a tedious and costly commute, and have more time to achieve work-life balance. And employers love remote working because it reduces overhead costs, and lets them recruit beyond...

25 October, 2021 /

Before the term “COVID-19” entered the vocabulary, a video conferencing solution was largely viewed as a nice-to-have. But now, as we shift into the post-pandemic world that is dominated by remote working, a video conferencing solution is no longer optional. It is essential for ALL businesses, including mid-sized firms and SMBs that aim to thrive in the new normal. The video conferencing market increased by 500% in the first two months of the pandemic. The overall size of the video conferencing market is expected to surpass a whopping $50 billion by 2026. Below, we highlight 7 undeniable reasons why your business...

30 September, 2021 /

One of the biggest advantages of an all-in-one small business VoIP phone system vs. a landline phone system is features, features, and yet more features. You know the saying “it’s like being a kid in a candy store?” Well, employees who use a small business VoIP phone system for the very first time have the same experience. Within minutes, they go from “what does this feature do?” to “how on earth did we ever survive without this feature?” Here are five small business VoIP phone features that create plenty of enthusiasm and excitement — in other words: THEY ROCK! https://www.youtube.com/watch?v=jYcFltwY0KE Small Business VoIP...

25 August, 2021 /

The pandemic has ushered into a new era of remote working. Until early 2020, remote working was generally viewed as an optional perk. But since then, it has shifted into a fundamental necessity. A survey found that 40% of remote workers would consider quitting if forced to return to the office fulltime. In response to this change in work habits, organizations of all sizes and across all sectors —private, public, and non-profit — have pivoted towards tools and technologies that enhance remote work by making it more efficient and productive; and at the same time, boost remote worker engagement and morale....

26 July, 2021 /

Before the pandemic, there were generally two types of workers. There were those who worked in the corporate office, and there were those who worked in their home office. Now though, there is a third type of worker that HR experts say will dominate the workforce landscape for the foreseeable future: the hybrid worker. This individual spends time in both environments (e.g. Monday and Wednesday in the corporate office; Tuesday, Thursday and Friday in their home office). The term for this configuration is “hybrid workplace,” and the engine that makes it function for hybrid workers and their employers alike is...

08 July, 2021 /
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