A conventional on-premise PBX phone system uses landlines and local hardware to connect to a phone network. Alternatively, virtual PBX uses the internet to connect to an off-site PBX host. The solutions provider houses and maintains this. There are several major benefits to this solution....

Since trusted telephone providers like Carolina Digital Phone have put into place STIR/SHAKEN, the number of unwanted and spoofed phone calls is slowly being reduced. The procedure tells phone customers that the caller ID data they get is valid for the calling party. The idea is to allow consumers to be more confident that a call they receive is not a SPAM or robocall. Unfortunately, STIR/SHAKEN has only slowed the growth of SPAM. According to YouMail, robocalls were on their way down, until recently. You’ve heard the old saying - “When one door closes, another opens.” Just because there is a...

If you are planning on adding locations now or in the future, then here are 10 reasons why VoIP is — by far — the BEST multi-location phone system for your business. Getting The Best Multi-Location Phone System You’ll dramatically reduce your telecommunications costs. There is no expensive on-site phone system to purchase and maintain, and domestic long-distance calls are always free.   Your phone bill will be predictable. No more fluctuating from one month to the next, which helps you with budget management and financial forecasting.  You can connect multiple locations on a single, centralized system. Yet at the same time, each location can...

We have spent the last couple of years talking virtually non-stop about the pandemic. But there is another pandemic that has been in place for decades, and unlike COVID-19 it is not waning — on the contrary, it is intensifying: the mental health pandemic that, each day, causes untold suffering and contributes to catastrophic and fatal outcomes.  Consider the following statistics per the National Alliance on Mental Illness (NAMI): 1 in 5 U.S. adults experiences mental illness each year.As much as 1 in 20 U.S. adults experiences serious mental illness each year.1 in 6 U.S. youth aged 6-17 experience a mental health...

The Federal Communications Commission has announced a third application filing window for its Emergency Connectivity Fund (ECF). The fund is a $7.17 billion program funded by the American Rescue Plan Act of 2021. It was created to help schools and libraries support remote learning. The Program will provide funding to schools and libraries for the reasonable costs of laptop and tablet computers; Wi-Fi hotspots; modems; routers; and broadband connectivity purchases for off-campus use by students, school staff, and library patrons. During the new filing period, the FCC intends to award at least $1 billion in Emergency Connectivity Fund support. The...

For people who have no idea what Tar Heel Blue is, have never experienced the refreshing bliss of Cheerwine on a hot summer day, and who fail to grasp that Bull Durham is one of the greatest movies of all time, then “the Triad” is simply a trio of people or things — like musical notes or siblings.  But for folks who are intimately familiar with Tar Heel Blue, Cheerwine, and Bull Durham, then “the Triad” is, of course, a unique region in north-central North Carolina anchored by Greensboro, Winston-Salem, and High Point. It’s also home to some of North Carolina’s...

For stockbrokers — and day traders whose multi-monitor home office setup rivals NASA Mission Control — the mantra for success is: “buy low, sell high.” For real estate investors, it’s: “location, location, location.” And what about small business owners? Well, their key to success is: “DO MORE WITH LESS!” And one of the simplest and smartest ways to achieve this goal is with a web-based softphone. Below, we highlight 3 must-have small business benefits of a web-based softphone: 1. Support Remote and Hybrid Workers The pandemic dramatically accelerated the number of people working remotely full-time and hybrid (i.e. switching between home office/corporate office)....