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Tax season is here, which means that accounting firms need to be at their very best. Below, we highlight 5 Key Ways VoIP Can Help Accounting Firms to outperform and outpace their competition now and into the future: Total Mobility for Accounting Firms Among the biggest and most important ways that VoIP (short for Voice over Internet Protocol) phone systems can help accounting firms maximize productivity, efficiency, and client service is by enabling total mobility. All employees can make and receive calls from anywhere, simply by using an app on their smartphone. When an employee makes outgoing calls with the app, the accounting...

While there are many metrics determining overall customer experience and satisfaction, among the most important is first call resolution (FCR). The immediate goal of most call centers is delivering great customer service and saving on costs. Let's explore how to improve first call resolution. To start, let us take a step back and answer a few fundamental questions: What is first call resolution? What is good first call resolution? How meaningful is first call resolution? Decrease Customer Churn Customers frequently attempt to handle their inquiries through self-service options. If unsuccessful, they contact support with the expectation of prompt resolution. If a customer's inquiry...

Regardless of your business, your long-term success takes more than just your love of what you do and your ambition. It is basically a question of whether or not you are making sales. Having the right tools to be competitive in today's high-tech world is critical.Sales play an integral role in businesses. They help stimulate local economic growth, support communities and encourage corporate social responsibility. Ultimately, sales are the driving force that makes this achievable.Thinking about how to boost sales and execute your vision? Texting services provide a solution for both startups and established businesses. Let's explore business texting, marketing,...

Voice over Internet Protocol (VoIP) is a cloud-based phone system technology that enables businesses to make internet calls using a phone. It is quickly becoming the preferred choice for businesses that are looking to streamline their communication and reduce their costs. In this article, we will discuss the benefits of VoIP, how to choose the right VoIP provider, setting up VoIP, and getting the most out of it. What is VoIP? VoIP is a type of technology that allows voice and multimedia communications to be sent over the internet. It works by converting analog audio signals into digital data packets, which are...

Construction companies are increasingly using hosted cloud phone systems to improve communication, track materials and coordinate designs between teams. This helps them manage projects better and keep up with the fast pace of the industry.Across the U.S., nearly 753,000 firms in the construction industry employ more than 7.8 million people. This includes carpenters, electricians, project managers, site managers, masons, plumbers, welders, glaziers, surveyors, engineers, architects, and the list goes on.  Collectively, they build over $1.8 trillion worth of structures each year.Strong, Ongoing GrowthConstruction projects which were canceled in the past have restarted. Low-interest rates mean the construction industry will keep...

When selecting a call center or contact center platform, there may be certain terms or features of which you are unsure. Many platforms display these details in feature lists but do not explain them in detail. First, let's talk about call centers vs contact centers. A call center is a facility that offers customer service via phone calls, managed by personnel known as call center agents. A contact center is a department that offers customer service across multiple communication channels.   Various industries, including healthcare, financial services, e-commerce, retail, technology, business process consulting, and business services use call center phone systems. Providing your...

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