Nicky Smith, Author at Carolina Digital Phone

COVID-19 Crisis: 3 Reasons Why America Will Triumph

The look on people’s faces is asking the same thing: How could this happen so rapidly? In just a few weeks, we have gone from being advised to wash our hands properly -- which, frankly, is something that we should always be doing regardless -- to being ordered to stay in our homes for all but the most vital activities, like buying essential groceries or going to the drug store. True, our nation has faced larger catastrophes before. But we have never experienced so much remarkable change in such a small period of time. This isn't merely dizzying. It's staggering. However,...

13 April, 2020 / 0 Comments

Positive News Stories You May Have Missed During The Coronavirus Outbreak

In a rare move - one that has only been done four times for the monarch - the Queen delivered a speech to the country amid the Coronavirus pandemic. Speaking from Windsor Castle in a pre-recorded message where only one camera person wearing protective clothing was present, the Queen rallied the country saying we will 'succeed' in overcoming Covid-19 and thanked NHS staff and key workers for their tireless sacrifice. One of the most stirring comments was one of hope from the 93-year-old Queen: 'We should take comfort that while we may have more still to endure, better days will return: we...

11 April, 2020 / 0 Comments

COVID-19 Reveals the Benefits of Remote Work Solutions

Since it first emerged in China last year, the coronavirus has spread rapidly across the globe. To slow the spread of this disease, many U.S. states and municipal governments have either ordered or recommended that individuals stay home as much as possible and avoid contact with others. This has interrupted work for many businesses, who are now looking for remote work solutions. But this isn't the only situation when telework solutions can benefit your company, and recent events have highlighted the many advantages of being a remote teleworker or offering this opportunity to your employees. 3 Major Advantages of Remote Work Solutions 1. Improved Morale &...

07 April, 2020 / 0 Comments

America 2.0 – When The Global Pandemic Is Over

Right now, we are living in uncertain times resulting from a global pandemic. There is fear and even panic resulting from this virus and the resulting aftermath. Many are sick, some have died, many more are at risk, food and savings are scarce for some people, some have lost their jobs or at least their income, and schools are shut down. No one is unaffected by the turmoil. While we are struggling through the changes and adjustments needed to fight this virus, we may have difficulty seeing an end. We may be longing to go back to a time before the...

05 April, 2020 / 0 Comments

10 Reasons NOT to Choose Google Voice for Your Business

Now that it is integrated with G Suite, there is a lot of buzz these days about using Google Voice as a business telecommunications solution. Unfortunately, some businesses that have headed in that direction have found the experience frustrating, costly and regrettable. Here are 10 key reasons why: 1. No Business Caller ID Every business knows that caller ID is an absolute must have feature. In fact, it shouldn’t even be called a "feature" at all. It’s a basic staple that simply can't not be an option. This is not 1992 anymore. There are three major problems with Google Voice caller ID: The...

05 April, 2020 / 0 Comments

Success Story: Christ United Methodist Church in Greensboro

The team at Christ United Methodist Church in Greensboro is simply amazing, and now their efforts are needed more than ever. Indeed, a survey by the Pew Research Center revealed an unexpected impact of the coronavirus crisis: more Americans are turning their attention — and some of them for the very first time — to spiritual and religious matters. And so, when Samantha Charlet, the outstanding and friendly Business Manager at Christ United Methodist Church wanted to make sure that her IP phones worked over a Wi-Fi network, our (also outstanding and friendly!) Customer Service Manager Randy Williams personally delivered Wi-Fi...

03 April, 2020 / 0 Comments

Involuntary Confinement

The business executive had a busy life. He would get up at 5 AM every day to go for a run around the neighborhood. After his run, he’d take a shower, make a pot of coffee, and then he’d rush to the train station for a tedious 45-minute commute to the office. When work finished for the day, he’d take the same tedious commute back home, exhausted, and not in the mood to hang out with the family. And then, everything changed. All of a sudden, he was home every day with his wife, his three kids, aged three, ten, and...

02 April, 2020 / 0 Comments

Success Story: French West Vaughan Working Remotely

A couple of weeks ago, our customer French West Vaughan was gearing up to transition their staff to work remotely, when they ran into an unexpected challenge: two of their key people responsible for answering calls didn’t have a wired network in their home office. As a result, they wouldn’t be able to use their IP phones. Understandably, FWV was concerned and reached out to us for help. Because time was of the essence, our Major Account Executive, Joan Wilkerson personally delivered two high-performance Wi-Fi dongles to FWV’s corporate HQ in Raleigh. Now, these two key employees are happily and productively...