SUPPORT LOGIN
GET STARTED!

PRESS RELEASE - AUGUST 16, 2019 - Carolina Digital Phone a leading hosted cloud and telecommunications firm that serves businesses, government agencies, non-profit organizations, and academic institutions nationwide, is proud to announce that it has installed a state-of-the-art hosted cloud phone system for Graham County Schools, a K–12 graded school district serving Graham County, North Carolina.The installation included a total of 120 seats in Graham County Schools' central administrative office, and across its roster of schools including Robbinsville Elementary School, Robbinsville Middle School, Robbinsville High School, and The Academy.Commented Chris Villa, Major Account Director at Carolina Digital Phone: "I had...

14 August, 2019 /

It’s Easy Being Green: How a Cloud Phone System Makes Your Business Environmentally FriendlyReducing your business’s carbon footprint does more than just help protect the environment for future generations — it also demonstrates your community and social leadership, and helps you impress the growing number of consumers who are choosing eco-friendly companies. For example:81% of consumers feel strongly that companies should help improve the environment. (Source: Conference Board Global Consumer Confidence Survey)50% of consumers consider a company’s environmental reputation as they make product choices. (Source: Shelton Group)33% of consumers choose to buy goods and services from brands who they believe...

10 August, 2019 /

One of the most important features of a hosted cloud phone system is the ability to record incoming and outgoing calls for quality assurance, security, training, and record-keeping purposes.However, it’s even more important for businesses to ensure that they are complying with prevailing rules and laws, or else they may end up facing fines, lawsuits and reputation damage.To avoid this trifecta of pain and suffering, here are some basic facts to keep in mind when recording calls:The most important factor is consent.According to the Federal Communications Commission (FCC), businesses must obtain consent to record calls, regardless of whether the calling...

07 August, 2019 /

The good news is that more and more businesses, schools and government agencies are switching to a hosted VoIP phone system, so they can take advantage of key benefits like:Dramatic up-front and ongoing cost savingsSeamless scalability in both directionsTotal mobilityAdvanced calling featuresUnified communicationsBusiness continuityIntegration with other systems in the environment (e.g. CRM, billing, etc.)However, the bad news is that the popularity of VoIP phone systems has attracted the attention of hackers who are trying to steal private data and commit identity theft. Here are four major types of VoIP fraud:Call Transfer FraudCall transfer fraud happens when hackers break into a...

02 August, 2019 /

Message from our CEO: A few weeks ago, I wrote a blog to celebrate what is probably my favorite day of the year: the Fourth of July. Since then, I’ve received some nice feedback from our customers and partners, and I wanted to say thank you. Patriotism is about principles and pride, and it runs very deep in our company. And that brings me to another topic that has come up over the years that is along the same theme: why we always have — and always will — provide U.S.-based customer support vs. outsource this to a call center offshore,...

31 July, 2019 /

While life on the retail landscape has always been challenging, the situation today is even more pressure-packed as supply chains get more complex and difficult to manage, profit margins shrink due to relentless offline and online competition, and customer expectations rise with every touchpoint and transaction. In light of the constant and urgent need to do more for less — and stay ahead of the competition vs. fall behind — a growing number of multi-location retailers are swapping their bloated, costly and inflexible on-premises phone system, for an agile, affordable and scalable cloud telephone system. Here are 10 key reasons why: All...

29 July, 2019 /

To dramatically lower costs and take advantage of advanced Unified Calling features (e.g. instant messaging, paging, call screening, etc.), a hosted cloud phone system shares the same network infrastructure that is used for connecting to the internet, browsing the web, sending and receiving emails, transmitting files, and so on.As a result of this integration, if the power goes out — such as during a storm — then provided that you have back-up power supplies, you can continue using the hosted cloud phone system. This is because a hosted cloud phone system uses a geographically dispersed cloud-based infrastructure.In simpler terms: if...

12 June, 2019 /

Unlike a conventional phone system that requires a separate voice network, a hosted cloud phone system uses your business’s existing data network — i.e. the one that your team uses for emails, transferring files, connecting to the web, and so on. By eliminating the need for a voice network, you not only significantly reduce CapEx and maintenance costs, but you also unleash Unified Communications (UC) features such as video conferencing, instant messaging, call screening, integration with CRMs and ERPs, etc.Avoiding Traffic Jams Of course, to make all of this work and to reap the full benefits, you need sufficient bandwidth. Think...

04 June, 2019 /

Organizations in different sectors — private, public, non-profit and academic — have various mandates and visions, but they all share one core objective: they constantly need to find better ways to make their employees more productive. And that is where our innovative browser extension makes the difference! KEY FEATURES Designed to work seamlessly with our hosted cloud phone system solution, our browser extension enables your employees to do all of the following from their desktop or laptop:Make calls directly from their browser simply by typing in the number. For employees who make multiple calls a day, this saves a significant amount...

28 May, 2019 /

On behalf of everyone in the Carolina Digital Phone family, we would like to honor and salute the fallen American soldiers throughout our history who made the ultimate sacrifice to protect our freedoms and keep us safe. We are forever in their debt, and they are always in our hearts.We would also like to take this opportunity to express our gratitude and support to the men and women who currently serve in our Armed Forces. Your patriotism, dedication, bravery and loyalty are an inspiration to us all. We thank you for your service.God Bless America![caption id="attachment_4210" align="alignleft" width="150"] Nicky [/caption]...

27 May, 2019 /
Show more
Loading...

© 2000-2025 Carolina Digital Phone, Inc. All Rights Reserved • Privacy Policy • Terms of Service • HIPAA Compliance