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Update May 21, 2019 In 2018, the FCC issued an order (FCC 17-151) that allows service providers to block calls originating from numbers that are not valid under the North American Numbering Plan (NANP). As of May 21, 2019, we have started, exercising our right to block outbound calls from invalid numbers in a continued effort to combat robocalls. We are going to begin at the NPA level only (and a small handful of NPAs to start). Any domestic originating calls that contain an invalid NPA will be blocked with an ISUP 21-Call Rejected or SIP 403-Forbidden. Overview of Carolina Digital Phone’s...

20 May, 2019 /

For many businesses, the idea of being forced to change their phone number when they upgrade to a new hosted cloud phone system is not just a concern: it is a deal breaker!This is certainly understandable. After all, the last thing that your business wants is for past, current and prospective customers to hear a “we’re sorry, the number you have dialed is not in service” recording, or get routed to another business — and maybe even a competitor!The good news is that when you upgrade to Carolina Digital Phone’s advanced hosted cloud phone system, in most cases your business can...

14 May, 2019 /

While much of the discussion about cloud phone systems focuses on things like cost savings, business continuity, mobile worker productivity, and advanced calling features, there is another aspect that is important to many organizations: e-faxing.Benefits of e-Faxing There are many benefits of e-faxing, including:It is more secure than scanning and attaching a document to an email.There is no need to purchase and maintain a fax machine or a separate line.It doesn’t take up any space in the office.Employees can send/receive faxes from anywhere, at any time.Detailed reports are available through a secure web-based portal.Below we take a closer look at how...

10 May, 2019 /

One of the most important questions that any organization must ask before they purchase a hosted cloud phone system is: what kind of support do you offer?Indeed, while hosted cloud providers claim to offer post-sales support, this does not mean that all support is the same!Some providers offer superficial support that is basically useless. Of course, you’ll only find this out after spending hours (or days) going back and forth with various so-called technical support representatives.Many providers offer average support. It’s not useless and frustrating, but it’s definitely not great. They may even farm out support to a third party,...

29 April, 2019 /

Windstream, which filed for bankruptcy in February, has noted that it will cut approximately 15 percent of its channel partners. Those affected will immediately see their commissions stop, regardless of how it negatively impacts their operations, cash flow projections, or reputations. Apparently, Windstream has other items on the agenda at the moment than supporting channel partners who have been driving revenues and customers to the telecommunications company for years. According to some current and ex-employees posting at TheLayoffs.com, one of these priorities is carrying out a “stealth layoff program” that involves handing out a small number of pink slips over...

22 April, 2019 /

There are times when it makes sense to hop in the car and head to your nearest big-box retailer, such as when your kids (read: you) want the latest PS4 or Xbox One video game, or when you need to pick up a flash drive to store pictures of your “bucket list” dream trip to Augusta National (wait until you get to the glorious  13th hole).However, there are also times when big box retailers don’t have the solution you need — in fact, they will add to your problems. And this is definitely the case with a hosted cloud business...

03 April, 2019 /

One of the most popular and useful features of a hosted cloud system is video conferencing, which allows employees to connect and collaborate face-to-face, regardless of where they are located.Here are 7 reasons why your business — and your employees — will love hosted cloud video conferencing, and wonder how you ever managed to survive without it:1. Dramatically Reduce Travel CostsBusiness Travel News’ Corporate Travel Index study reveals that the average cost of business travel in the U.S. — including meals, car rentals, hotels, and incidentals — has climbed to a whopping $325 per day. And this doesn’t even include...

26 March, 2019 /

An old movie from the 1950s informed us that “love is many splendored thing.” Well, at the risk of offending all of the romantics out there, we suggest that “love is many virtual numbers.”Admittedly, it’s not the most lyrical turn of phrase. But if you’re a business owner or executive who needs to lower costs, increase productivity, and improve the bottom line, then poetry isn’t on the agenda: getting a hosted cloud phone system with virtual numbers is!Here are the 7 reasons why your business will LOVE virtual numbers, and why your employees will wonder how they ever managed to...

25 March, 2019 /

The quality of customer service is the key differentiator between good, bad and indifferent companies. Good quality customer service keeps customers coming back; bad customer service drives customers away, taking their friends, family and workmates with them.All else being equal, good quality customer service gives the edge over competitors. Regardless of industry, here are the 9 key principals of good customer service that always make business sense. 1. Attracting new customers costs more than retaining existing customers A satisfied customer stays with a company longer, spends more and may deepen the relationship. For example a happy credit card customer may enlist the...

23 March, 2019 /

So it Begins… It’s the kind of nightmare scenario that sends chills up and down the spines of even the most unflinching business owners and executives: without warning the network goes down and takes the phone system with it, along with wireless connected devices including computers, laptops, tablets, printers, and smartphones.Operations grind to a screeching halt. Customers cannot get through to buy solutions or get support, colleagues cannot connect to move the needle on projects and programs, and everyone sits around hoping — and praying — that someone, somewhere, reconnects a wire or flips a switch. Indeed, according to research by...

15 March, 2019 /
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