In a huge victory against robocall scammers, the FCC has proposed a $300 million fine against Cox/Jones Enterprise. This is the largest ever proposed fine against an auto warranty scammer. If approved, this fine will send a clear message to scammers that robocalling will not be tolerated!...
Despite STIR/SHAKEN call authentication being used widely to combat Spam and Robocalls, rival authorities are causing more legitimate calls to be flagged. Additionally, older legacy technology in the form of TDM (Time Division Multiplexing) services have been around since the 80’s, and don't seem to be going away anytime soon....
Ready to improve your business communications? A modern cloud-based phone system helps you do that by optimizing your workflow, reducing costs, and providing a host of other valuable benefits. Whether you're looking to streamline operations or enhance customer service, a cloud-based phone system is the intelligent choice for businesses of all sizes and industries. Carolina Digital Phone helps businesses like yours upgrade their existing telephone systems so they can increase productivity, streamline the customer experience and reduce costs without the need to maintain an on-premise phone system. Getting started is simple and can improve your bottom line almost immediately. 1. The problems...
We wanted to let you know about some changes to The Campaign Registry (TCR) that are now in effect. As part of these updates, TCR is requiring additional details for existing registrations, as well as new limits on brands and senders. These changes will impact all providers who are registering campaigns and brands through TCR....
Are you a small to medium business owner tired of slogging through the myths and misinformation surrounding cloud-based digital phone services? Look no further! In this blog, we'll debunk 7 common misconceptions about cloud-based digital phone service and show you why it's the right solution for your business....
Goodbye operator, hello self-service AT&T has given customers advance notice that it will end its Operator and Directory Assistance services on January 1, 2023. The company attributes this decision to cutting-edge technology, such as online directories and voice recognition software. AT&T decided to change its policy in response to the rising popularity of online search engines and digital directories. Customers can now only access directory information by using voice recognition software on mobile devices or through AT&T's online directory. Although this may be an inconvenience for some, AT&T will still provide operator services for emergency calls and collect calls. Who does this affect? This...
Downtime is always an inconvenience In addition to disaster preparedness for your business telephone system, it is important to have a disaster plan in place for all aspects of your organization. Do you have backup generators? Are files and documents backed up offsite? Is there a plan in place for employees to work remotely if necessary? Making sure these questions are answered before disaster strikes can make the difference between quickly bouncing back or potentially going out of business entirely.Are you prepared if disaster strikes your business? Don't wait until it's too late - consider implementing a cloud-based phone system for...
Davidson County faced challenges with its 25-year-old legacy phone system, a complex mix of digital and VoIP technologies. The outdated setup required specialized training for even minor changes. Joel Hartley, the county's CIO with 27 years of experience, considers the installation of Carolina Digital Phone's new system one of the most successful projects in the county's history, significantly improving efficiency and ease of use....
Why Your IT Department Will Jump for Joy When You Switch to Hosted VoIPYour IT department is a vital part of your business. So, the fewer small fires they have to tend to, the more time they have to spend on those raging infernos that can bring any business big or small to a screeching halt.Imagine how unproductive your day would be if you had to troubleshoot issues for all of your co-workers. Unfortunately, this can be the rule rather than the exception for your IT department. They have to be responsible for keeping your company’s computer infrastructure up and...
The Kellin Foundation, co-founded by Dr. Kelly Graves, has grown 500% in five years, providing trauma-informed behavioral health services. Recently, they merged with Mental Health Greensboro to enhance support. The foundation won a $20,000 award in the Future Fund of Greensboro competition, emphasizing the urgent need for accessible mental health care, especially during the COVID-19 pandemic....
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