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As noted by GovTech.com, county governments across the country are increasingly leading the way when it comes to deploying advanced technologies that matter and make a difference to everyday citizens. And one of the most important ways they are demonstrating technological, governance, and civic leadership is by switching to a hosted VoIP phone system (a.k.a. cloud phone system).At Carolina Digital Phone, we have extensive experience working closely with both large and small county governments to help them reap the advantages of a hosted VoIP phone system. Here are some of the most compelling benefits: https://www.youtube.com/watch?v=VYCnyN6RxCQ1. Significant Year-Over-Year Cost SavingsAccording to a...

10 September, 2020 /

Here’s a fantastic service for anyone looking for professionally recorded business telephone system prompts, greetings, and more. Carolina Digital Phone has partnered with Snap Recordings, the leading online provider of professional voice recordings for business telephone systems. You can now order custom voicemail greetings, promotional on-hold messages, announcements, prompts, or any other type of telephone recordings directly from our website. Professional Voices Using the online wizard, create professional-quality telephone recordings, and establish instant credibility with your callers. Simply register for a free account, choose your voice talent and music, type or paste your script into our message editor, and pay securely online....

02 September, 2020 /

Recently, we highlighted that during the coronavirus pandemic many businesses with legacy (on-premise) contact centers are struggling to pivot to a remote working setup. As a result, they are being inundated with unhappy customers who, instead of speaking to a human being, are being put on hold and told that “their call is very important” over, and over, and over again. Fortunately, the solution to this anti-customer bottleneck is simple and proven: switch to a cloud contact center. Here are the five key advantages: Instant ScalabilityBusiness ContinuityBoost Employee PerformanceIncrease Customer SatisfactionStrengthen Security 1. Instant Scalability Adding new customer service agents to the roster...

31 August, 2020 /

Local Service and Support, Most Reliable, Best Value, and Easy Setup We will start by providing you with a free comprehensive assessment of your current telephone services, including actionable steps you can take to improve it. Our sales engineers know their way around older telephone systems, and can help you discover what you might be missing with your current system. Be assured that you will NOT experience any disruption to your current phone system during our assessment.Next, we will provide advice on how a cloud-based telephone system supports your remote workers, and how you can leverage advanced features like auto-attendants, call...

19 August, 2020 /

Cloud-based phone systems have been viewed as important and valuable for a while now. However, in the last few months with the coronavirus pandemic, this perception has evolved, and a growing number of businesses of all sizes — from startups to enterprises — now believe that cloud phone systems are essential. What is the reason for this mindset shift? It’s all about flexibility. We have entered the Era of Uncertainty, which means that the ability to adapt is arguably a business’s most vital core competence and competitive advantage. Cloud phone systems drive flexibility on several levels, including: Capacity Flexibility: With a...

10 August, 2020 /

We’ve all heard that we are living in “The New Normal.” It’s a term tossed about by the news media and anyone else trying to wrap their heads around how much the world has changed seemingly overnight thanks to the worldwide coronavirus pandemic and, not too long ago, the recession of 2007-2009 - often referred to as “The Great Recession.”The dictionary defines the word normal as “conforming to the standard or the common type; usual; average.” As a business owner, do you want the label of average? Being average doesn’t make much of an impact nor does it drive innovation...

06 August, 2020 /

Security is a top-of-mind concern these days and for good reason. The costs of a data breach can be significant — and in some cases enormous. For example, the Target breach in 2013 ultimately ended up costing the company a cool $162 million. And who can forget the Epsilon breach back in 2011? The price tag for that incident? Four (cue Dr. Evil voice) BILLION dollars. Of course, most data breaches aren’t as staggeringly expensive as these notorious cases. However, all breaches are costly and can take several weeks, months, or even years to investigate and clean up. And we haven’t...

04 August, 2020 /

Carolina Digital Phone endorses and highly recommends Total Computer Solutions as a valuable resource for technical support. We are very happy to have them as a trusted partner. — Nicky Smith, CEO Carolina Digital Phone The analysts and staff at Total Computer Solutions (TCS) are experienced, capable, and care about your organization’s success. They understand that a reliable IT infrastructure can elevate your bottom line and give you a competitive advantage in your industry. Genuine concern for you and your organization paired with their expertise in the use of Microsoft cloud and on-premise solutions makes TCS unique. TCS helps provide managed...

23 July, 2020 /

First things first: we all know that customers don’t like being placed on hold, and some of them downright hate it. But what you may not know is WHY customers find this experience so dreadful. As with many things in life, this reaction has less to do with reality and more to do with perception.It’s All in the MindResearch has revealed that what rankles people so much about waiting on hold isn’t actually waiting: it’s that they have nothing to do, which makes them feel that they’re waiting much longer than they truly are. For example, a customer who is...

21 July, 2020 /

While there have been advances in the telephone industry over the years, the basic concept has not changed much for over a hundred years. However, in the 21st Century, a major shakeup in the business phone industry means you should seriously consider updating your business phone system....

15 July, 2020 /
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