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In today’s hyper-competitive business landscape, consistently delivering exceptional customer experience (CX) isn’t just important — it’s essential. Consider these eye-opening statistics:One-third of customers say that they would consider switching companies after just one instance of bad customer service. (Source: American Express)56% of customers say they have stopped doing business with a company because of a poor customer service experience. (Source: Microsoft)40% of customers who receive poor customer service say they actively try and prevent others from choosing the offending business. (Source: Dimensional Research)The Growth of Contact CentersTo ensure they deliver customer experience that is remembered for all the right reasons,...

08 December, 2019 /

Static on the phone line used to be a pretty common problem. Most of us have experienced poor quality calls at some time. You might have even experienced the bizarre phenomenon of being able to call the other side of the world without any issue. Speaking on a perfectly clear line, hearing them as well as you could if they were sat next to you on the sofa, but being completely unable to hear when you call someone that lives down the road. There’s often no rhyme or reason to why some calls are filled with static, buzzing and dropouts,...

07 December, 2019 /

4 Ways to Keep Your Hosted Phone VoIP System Running During an Internet Outage While it doesn’t happen frequently, there are occasions when your business may temporarily lose internet connectivity due to issues with your Internet Service Provider (ISP), or problems/damage to underground cables. However, this does NOT mean that you will lose access to your hosted VoIP phone system! Here are four methods that will keep your phone system “on the grid” while your ISP or the phone company works on repairs: 1. Use Automatic Failover Automatic failure uses an on-premise router (which we install and configure for you) that constantly and automatically...

06 December, 2019 /

There are many situations in life when all signs point to a change for the better. When we heed these signs, we’re always rewarded. When we ignore these signs, we always regret it — and wish we had a time machine to “know then what we know now.” With this in mind, if your business is seeing any or all of the following signs, then it’s time to elevate your business phone system to the cloud — so you can enjoy rewards, instead of lament regrets: 1. You’ve outgrown your current on-premise phone system. Your business isn’t static and unchangeable. Rather, it’s dynamic...

03 December, 2019 /

Traditional phone lines have had their time. They are over. Dead. Sure, they have had advantages in the past, and you might be fond of your on-premise PBX and equipment. But, if you want to take your company into the future, taking your telephone systems into the cloud can be a big step forward. Do You Like Wasting Money? The average on-premise PBX lasts for around ten years, less with hard use, or a lack of care. During this time, phone lines go down, cables and wires need maintaining, office equipment needs servicing, and IT support is needed to correct issues. An...

03 December, 2019 /

In business, one of the main key factors to success is to keep costs down and to keep all expenses to a minimum without compromising on any quality down the line. Costs vary from brand to brand but when it comes to the main factors of business, it boils down to the very vital concept of communication which includes digital, telephone communication and internet. These three major methods of communication can bring costs up incredibly high especially if your company is within the realms of sales. It may just be possible though, to have less outgoings by switching a phone...

02 December, 2019 /

Are you having a hard time choosing a cloud-based telephone provider? If so, you are not alone. So many people find themselves in the same position that you are in right now, but this review should help you to make your decision. The Benefits of RingCentral Some of the major benefits that RingCentral are able to offer include voicemails, greetings, internet faxing, audio conferences, a cloud-based PBX, call recording, call forwarding and even an auto-receptionist too. This is ideal if you operate a small business because you can essentially get everything you could ever need through one service. RingCentral also focus on...

02 December, 2019 /

At Carolina Digital Phone, we know how essential it is for our customers to communicate with anyone, from anywhere, and at any time. That is why we utilize a state-of-the-art geo-redundancy infrastructure to drive high availability. Below, we explain how this technology works, and why it is so beneficial for our customers.What is Geo-Redundancy?Geo-redundancy involves distributing key infrastructure components (e.g. servers) across several data centers, which are located in different geographic regions. As a result of this setup, if one component falls below acceptable performance standards due to heavy usage or fails due to a local power outage, the workload...

29 November, 2019 /

This just in; customer service is fundamental to success! Okay, so that might not be news (at least we would hope not), but did you realize that businesses currently lose around $75 billion to poor customer service? Many companies perform so badly here that around 67% of customers are becoming what’s known as ‘serial switchers.’ As if that weren’t worrying enough, 51% of consumers report that one negative experience is enough to stop them from ever doing business with a company again!In an age where more companies are concerning themselves with 24/7 web chats and speedy social media replies, phone calls are often...

27 November, 2019 /

You only have to glance around you at a coffee shop to notice that we’re more heavily dependent on technology than ever before. While many of us use our phones to catch up with friends and keep abreast of the news, businesses rely on the internet for a whole host of reasons. Even the briefest window of downtime can have a ripple effect, costing organizations both financially and in terms of their reputation and brand image. Did you know that around 60% of IT executives have to contend with downtime at least once a month? With downtime a real threat...

25 November, 2019 /
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