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The quality of customer service is the key differentiator between good, bad and indifferent companies. Good quality customer service keeps customers coming back; bad customer service drives customers away, taking their friends, family and workmates with them.All else being equal, good quality customer service gives the edge over competitors. Regardless of industry, here are the 9 key principals of good customer service that always make business sense. 1. Attracting new customers costs more than retaining existing customers A satisfied customer stays with a company longer, spends more and may deepen the relationship. For example a happy credit card customer may enlist the...

23 March, 2019 /

So it Begins… It’s the kind of nightmare scenario that sends chills up and down the spines of even the most unflinching business owners and executives: without warning the network goes down and takes the phone system with it, along with wireless connected devices including computers, laptops, tablets, printers, and smartphones.Operations grind to a screeching halt. Customers cannot get through to buy solutions or get support, colleagues cannot connect to move the needle on projects and programs, and everyone sits around hoping — and praying — that someone, somewhere, reconnects a wire or flips a switch. Indeed, according to research by...

15 March, 2019 /

Unlike the Mad Men era, today’s marketing professionals are not enjoying “3 martini lunches” while they look over color samples and stock photos, or flip through their rolodex.Instead, they’re pouring over mountains of analytical data and market research, so they can optimize campaigns, increase brand visibility, establish competitive advantage, expand marketplaces, and populate the sales funnel with qualified leads. And that's why one of the most valuable tools in the marketing world today is a hosted cloud phone system.Here are 10 ways that a hosted cloud phone system drives marketing success:1. Get Customized Local Numbers Businesses can easily get customized...

04 March, 2019 /

February 27, 2019 News: On the heels of a recent $310 million judgment in favor of bondholder Aurelius Capital Management, Windstream Holdings Inc. filed for Chapter 11 bankruptcy protection on February 25. The bankruptcy filing, which was widely expected given the recent Aurelius judgement (which Windstream has since appealed), alongside more than $5.8 billion in debts that the rural phone company had racked up over the last several years, means that Windstream will continue operating through a multi-year financial restructuring plan. As with virtually all bankruptcy filings, the only winners in this disaster will be select Windstream executives and managers who get to...

27 February, 2019 /

We are well on the way to a work landscape where remote and mobile workers won’t be the exception, but instead will be the norm. Here are some of the eye-opening statistics:55% of workers now telecommute full-time. (Source: AND CO)90% of mobile workers plan on working remotely for the rest of their careers. (Source: Buffer)By the year 2020, 72% of the workforce will be partially or fully mobile. (Source: IDC)48% of workers don’t think traditional offices will exist by 2021. (Source: com)Employers save an average of $2,000 in real estate costs for each mobile worker. (Source: Stanford University)Mobile workers are...

26 February, 2019 /

There is growing speculation that a Windstream bankruptcy and massive downsizing are imminent in the wake of a devastating court ruling, which was handed down by the U.S. District Court of the Southern District of New York on February 15.The Story So FarThe court ruled that in 2015 when Windstream spun out its internally-managed real estate trust Uniti Group, it improperly transferred over $300 million worth of assets that served as security for bonds issued by Aurelius Capital Management LP. Uniti Group is Windstream’s largest customer, with assets that include over 4 million fiber strand miles and around 850 wireless...

21 February, 2019 /

We’ve all heard of soft skills, software, softball, and of course, everyone’s favorite: soft serve ice cream. But softphones? For many people, this term is not part of their vocabulary — yet.For starters, no, this is not some kind of Nerf-inspired phone that people can use to make calls one minute, and kick across the room the next (although the inventors out there might want to take a run at this, because it would be a bestseller).Rather, softphones are software apps that let people make and receive calls on the cloud phone system network across various devices, such as their...

15 February, 2019 /

Just how dominant has the cloud become across the business landscape? Here are some statistics that confirm beyond any doubt that the on-demand delivery of computer power, database storage, apps, and other IT resources through the cloud is here to stay, and will continue shaping and transforming the future of work for years to come:83% of workload will be in the cloud by 2020. (Source: LogicMonitor)85% of enterprises keep sensitive data in the cloud. (Source: Vormetric)74% of Tech CFO’s say that cloud computing had the most measurable impact on their business in 2017. (Source: Forbes)Spending on cloud computing is projected...

30 January, 2019 /

If your organization is planning an upgrade to a cloud phone system, then you’re definitely on the right path. Across the country and around the world, organizations of all sizes — from small dynamic start-ups to large established enterprises — have said goodbye to their costly, inflexible and restrictive landline phone system, and hello to a cost-effective, agile, scalable and future-proofed cloud phone system.However, before you rise to the cloud and reap the benefits, you need a plan that dots all of the i’s and crosses all of the t’s — otherwise, instead of enjoying a successful implementation, you’ll face...

25 January, 2019 /

If your business has decided to switch from a conventional PBX phone system to a hosted cloud phone system, then you’re definitely on the right track! That’s because:Hosted cloud is now the #1 phone system choice among U.S. businesses.Hosted cloud is the fastest-growing industry in the world.The total number of hosted (mobile) cloud users worldwide has topped 1 billion.Conventional phone companies are losing a whopping 700,000 landline customers per month. Here are 7 best practices to ensure that your implementation experience is smooth, streamlined and successful:  1. Analyze and optimize network bandwidth. One of the biggest reasons why a hosted cloud phone system...

15 January, 2019 /
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