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Message from our CEO: A few weeks ago, I wrote a blog to celebrate what is probably my favorite day of the year: the Fourth of July. Since then, I’ve received some nice feedback from our customers and partners, and I wanted to say thank you. Patriotism is about principles and pride, and it runs very deep in our company. And that brings me to another topic that has come up over the years that is along the same theme: why we always have — and always will — provide U.S.-based customer support vs. outsource this to a call center offshore,...

31 July, 2019 /

While life on the retail landscape has always been challenging, the situation today is even more pressure-packed as supply chains get more complex and difficult to manage, profit margins shrink due to relentless offline and online competition, and customer expectations rise with every touchpoint and transaction. In light of the constant and urgent need to do more for less — and stay ahead of the competition vs. fall behind — a growing number of multi-location retailers are swapping their bloated, costly and inflexible on-premises phone system, for an agile, affordable and scalable cloud telephone system. Here are 10 key reasons why: All...

29 July, 2019 /

To dramatically lower costs and take advantage of advanced Unified Calling features (e.g. instant messaging, paging, call screening, etc.), a hosted cloud phone system shares the same network infrastructure that is used for connecting to the internet, browsing the web, sending and receiving emails, transmitting files, and so on.As a result of this integration, if the power goes out — such as during a storm — then provided that you have back-up power supplies, you can continue using the hosted cloud phone system. This is because a hosted cloud phone system uses a geographically dispersed cloud-based infrastructure.In simpler terms: if...

12 June, 2019 /

Unlike a conventional phone system that requires a separate voice network, a hosted cloud phone system uses your business’s existing data network — i.e. the one that your team uses for emails, transferring files, connecting to the web, and so on. By eliminating the need for a voice network, you not only significantly reduce CapEx and maintenance costs, but you also unleash Unified Communications (UC) features such as video conferencing, instant messaging, call screening, integration with CRMs and ERPs, etc.Avoiding Traffic Jams Of course, to make all of this work and to reap the full benefits, you need sufficient bandwidth. Think...

04 June, 2019 /

Organizations in different sectors — private, public, non-profit and academic — have various mandates and visions, but they all share one core objective: they constantly need to find better ways to make their employees more productive. And that is where our innovative browser extension makes the difference! KEY FEATURES Designed to work seamlessly with our hosted cloud phone system solution, our browser extension enables your employees to do all of the following from their desktop or laptop:Make calls directly from their browser simply by typing in the number. For employees who make multiple calls a day, this saves a significant amount...

28 May, 2019 /

On behalf of everyone in the Carolina Digital Phone family, we would like to honor and salute the fallen American soldiers throughout our history who made the ultimate sacrifice to protect our freedoms and keep us safe. We are forever in their debt, and they are always in our hearts.We would also like to take this opportunity to express our gratitude and support to the men and women who currently serve in our Armed Forces. Your patriotism, dedication, bravery and loyalty are an inspiration to us all. We thank you for your service.God Bless America![caption id="attachment_4210" align="alignleft" width="150"] Nicky [/caption]...

27 May, 2019 /

Update May 21, 2019 In 2018, the FCC issued an order (FCC 17-151) that allows service providers to block calls originating from numbers that are not valid under the North American Numbering Plan (NANP). As of May 21, 2019, we have started, exercising our right to block outbound calls from invalid numbers in a continued effort to combat robocalls. We are going to begin at the NPA level only (and a small handful of NPAs to start). Any domestic originating calls that contain an invalid NPA will be blocked with an ISUP 21-Call Rejected or SIP 403-Forbidden. Overview of Carolina Digital Phone’s...

20 May, 2019 /

For many businesses, the idea of being forced to change their phone number when they upgrade to a new hosted cloud phone system is not just a concern: it is a deal breaker!This is certainly understandable. After all, the last thing that your business wants is for past, current and prospective customers to hear a “we’re sorry, the number you have dialed is not in service” recording, or get routed to another business — and maybe even a competitor!The good news is that when you upgrade to Carolina Digital Phone’s advanced hosted cloud phone system, in most cases your business can...

14 May, 2019 /

While much of the discussion about cloud phone systems focuses on things like cost savings, business continuity, mobile worker productivity, and advanced calling features, there is another aspect that is important to many organizations: e-faxing.Benefits of e-Faxing There are many benefits of e-faxing, including:It is more secure than scanning and attaching a document to an email.There is no need to purchase and maintain a fax machine or a separate line.It doesn’t take up any space in the office.Employees can send/receive faxes from anywhere, at any time.Detailed reports are available through a secure web-based portal.Below we take a closer look at how...

10 May, 2019 /

A new report from market research firm Global Market Insights is projecting that the worldwide VoIP market will reach $55 billion by 2025. This represents a 175% increase from the current level of $20 billion.Analysts also predict that by 2025, the IT and telecom market will comprise more than 25% of the VoIP industry, with growth in North America leading the way. Key factors that will continue to convince businesses to migrate from traditional PSTN networks to cloud-based telephone systems include:Substantial year-over-year cost savings.The need to collaborate and connect with remote/mobile workers and distributed teams.Massive investments in telecommunications infrastructure that...

06 May, 2019 /
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