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There are very few things that customers dislike more than being placed on hold. Research has found that 31% of customers will not wait on hold for more than five minutes.  Even worse, many of these unhappy customers are unlikely to come back and give a business a second chance. Separate research has found that after a single bad experience. Here at the facts to know when taking care of your customers. https://www.youtube.com/watch?v=x0JwZjg8oR0 58% of customers stopped buying from the business. 52% of customers switched to a different business for that particular product or service. 52% of customers told others not to buy...

16 August, 2021 /

Before we look at how to choose the best business phone system, let’s highlight why many businesses are frustrated with their current landline (i.e. on-site PBX) phone system:     High Up-Front Costs: Landline phone systems are very costly to purchase, install and maintain.    No Cost Certainty: Costs can fluctuate significantly from month-to-month, making budgeting and forecasting difficult and risky.    Lack of Scalability: If the maximum number of lines are in use, a replacement can cost tens of thousands of dollars. Lack of Business Continuity: A landline system uses a network design with a single point of failure. This means if part of the system fails,...

10 August, 2021 /

When it comes to updating software and hardware for either personal or business applications, not everyone makes it a priority to be the first on the block. After all, the rule of “if it’s not broken, don’t fix it” serves most of us in our day-to-day lives. It only becomes a priority to replace our car, television, computer, and such when they are no longer functional for our needs or flat out stop working. One of those milestones is approaching for Cisco Unified Communication users. Cisco announced on November 30, 2020, the End-of-Life (EoL) timeline for their Version 11.5 Software of...

10 August, 2021 /

The Era of Working Remotely has arrived — and it is here to stay! In the foreseeable future, hundreds of millions of employees will spend at least part of their week working from a home office. In fact, Gartner projects that a whopping 51% of global knowledge workers will be remote by the end of 2021 — up from 27% in 2019   This is great news for employees who can avoid the time, stress, and cost of commuting. However, it is not great news for some employers who are running into three problems related to working remotely.   Below, we highlight these problems,...

02 August, 2021 /

The pandemic has ushered into a new era of remote working. Until early 2020, remote working was generally viewed as an optional perk. But since then, it has shifted into a fundamental necessity. A survey found that 40% of remote workers would consider quitting if forced to return to the office fulltime. In response to this change in work habits, organizations of all sizes and across all sectors —private, public, and non-profit — have pivoted towards tools and technologies that enhance remote work by making it more efficient and productive; and at the same time, boost remote worker engagement and morale....

26 July, 2021 /

Surprises come in two versions. There is the “wow, how exciting and wonderful!” variety. And then there is the “oh please let this be a bad dream that I’m about to wake up from!” kind (otherwise known as the “birthday party from hell”).  Well, here at Carolina Digital Phone we are all about giving our customers delightful surprises. We are pleased to highlight four surprising features that are included in our all-in-one cloud business phone service. Why are they “surprising”? Because they have nothing to do with making and receiving phone calls, and because they are 100% free! Surprising Cloud Business Phone...

22 July, 2021 /

Mark Ledford, Director of Facilities at Christ United Methodist Church, a non-profit in Greensboro, NC, is singing the praises of Carolina Digital Phone. When it came time for the church to advance into the 21st Century and move its IT system to the cloud, it only made sense to include cloud-based telephones. That’s when the church chose to work with Carolina Digital Phone. Outside of working to provide the best possible digital phone system with 99.9% uptime and hundreds of free features plus unparalleled customer service, Carolina Digital Phone Owner/CEO Nicky Smith has always had a big heart for the church...

28 June, 2021 /

Crystal Wright is the Office Manager at LDR & Co. Building Technologies which is actually multiple companies. One business, AirCon Carolina, is a leading design and build mechanical engineer firm. They specialize in biotech and pharmaceutical facilities, cleanroom technologies, and mission-critical sites. LDR Technologies is a licensed full-service mechanical contractor that specializes in providing industrial, commercial, and institutional service and unit replacement in North Carolina. While they provide HVAC installation and service, they are more specialized to work with hospitals and labs. Prior to coming to LDR & Co., Crystal worked at a construction company and said “We need to try...

08 June, 2021 /

Dear IT Professionals: Let’s start with this: there has been a lot of talk about “essential workers” during the pandemic — and for good reason. But you, Mr. or Ms. IT Professional, are essential ALWAYS. In fact, if you weren't on the job, end-users would experience chaos and customers would get irate. Basically, the entire organization would grind to a halt. Things would get ugly in a hurry.And speaking of ugly…Let’s talk about your other job. You know, the one that you never applied for: serving as the organization’s “Phone System Guru.".You are the go-to person for phone system moves, adds,...

01 April, 2021 /

As the holidays quickly approach, our thoughts turn to spending quality time with family and friends, and of course, hunting for ideal gifts.Well, if you’re an executive or business owner, there’s one special gift that you can give to your company that, financially speaking, will keep on generating ROI year after year: a cloud phone system.Here are 10 key reasons why a cloud phone system is the financial gift that keeps on giving: There is no costly PBX to purchase or trunk lines to rent. The phone system is located 100% off-site, which means you don’t have to pay for...

16 December, 2018 /
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