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If your organization evaluates various VoIP (a.k.a. cloud-based) phone systems, you will naturally focus on factors like total cost of ownership, scalability, functionality, features, integrations, and security. All of these aspects are vital and need to be on your checklist. But another piece of the puzzle will ultimately determine whether your investment is rewarding and profitable or regrettable and costly: local tech support.  Below, we highlight five reasons why you should INSIST on local tech support for your VoIP phone system: 1. Local Tech Support Gives You Onsite Coverage Ideally, many of your support-related issues can be dealt with remotely. However, there might...

13 January, 2022 /

When French West Vaughan in Raleigh, NC - the nation’s 15th largest independently-held public relations and integrated marketing agency -  needed to replace their 20-year old phone system they started doing some research. They had an outdated Nortel system that FWV’s Executive Assistant Sharon Kemp says just needed to go. Not only was it getting increasingly difficult to get replacement parts, but the cost was also outrageous. But what sold FWV on Carolina Digital Phone wasn’t just the hundreds of included features that make our phone systems extremely flexible or the money they saved moving their phones to the cloud. It...

14 September, 2021 /

Fleet-Plummer is a family business that was founded in 1949 as a hardware store in Greensboro, North Carolina, and remains one of the Triad’s oldest retail stores. Over the years, Fleet-Plummer has grown into an eclectic lifestyle retail destination that offers anything you need for gracious living with Southern style. While Fleet-Plummer offers everything from grills and patio furniture to greeting cards and jewelry, the one thing that Fleet-Plummer was lacking was a dependable telephone system and provider. So, when their telephone system was down for three days, they were desperately trying to find a solution. After a Google search on...

13 July, 2021 /

It is widely understood — frankly, it is axiomatic by this point — that good customer service is important. However, the enormous impact and influence of customer service on today’s business landscape is truly eye-opening. Consider the following: 52% of customers have made an additional purchase from a company after a positive customer service experience. (Source: Dimensional Research) 86% of consumers are willing to spend up to 25% extra for better customer service. (Source: Squaretalk) 61% of customers have switched brands due to poor customer service. And nearly 50% have done so within the last year. (Source: Microsoft)   The moral to this statistical story...

30 April, 2021 /

At Carolina Digital Phone, we are constantly working on ways to improve our advanced and affordable cloud phone system. Today, we are thrilled to give you a sneak preview of an innovation that will be available to ALL of our customers at NO ADDITIONAL COST in the coming months: rich call data for smartphones. With this new feature, our customers who contact customers, suppliers, or any other party that has a smartphone will be able to: Display their logo or any other image (e.g. headshot) on the receiving party’s Caller ID screen. This can significantly increase the chances of a call being...

27 March, 2021 /

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