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Cloud phone system features, most of the spotlight shines on things that end users fall in love with, and can’t imagine working without (or how they managed before). We’re talking about features like voicemail-to-email, live call forwarding, automatic call distribution, and so on. However, there’s another member of the cloud phone system feature All Star team that sometimes gets overlooked, even though it’s a game-changer compared to what existed before: music on hold. Below are 3 best practices to help businesses exploit this opportunity, and transform placing callers on hold from a risk into an advantage: 1. Choose Soothing Music or Useful Information  Cloud...

31 May, 2018 /

GREENSBORO, N.C. (PRWEB) MAY 30, 2018 Leading telecommunications firm DigitalPhone.io announced today that it has expanded its workforce in response to strong ongoing demand for its suite of solutions from businesses, government agencies, educational institutions and nonprofit organizations across the country. Joining the DigitalPhone.io operations team are: Samantha Buggé, Project & Provisioning Manager; Marisa Diaz, Account Executive; Lisa Green, Account Executive; Arianna Forgay, Client Support Specialist; and Paige Sullivan, Client Support Specialist. In addition, acclaimed Business and Executive Coach Ross Cox has been hired to assist DigitalPhone.io with strategic development, execution planning, and performance management. Mr. Cox has nearly 50 years of...

30 May, 2018 /

New video conferencing apps (and often with perky laundry detergent-like names) seem to be popping up all the time. And while these apps offer some nice features, they are categorically not on the same level as an enterprise-grade business VoIP phone system. Here are the key reasons why in the showdown between a business VoIP phone system and video conferencing apps, it’s VoIP for the win every time: 1. Better Quality Video conferencing apps are notorious for choppy audio and lag. To be fair, this isn’t (usually) due to defects in the apps themselves. Rather, it’s that businesses don’t have the network infrastructure...

24 May, 2018 /

(24th May 2018) The researchers have claimed that the VoIP market will shoot up with a forecasted value of $206.9 billion and 350.6 million users by the year 2022.According to a report, the market of VoIP is expected to touch the sky with a value of $140.87 billion by the year 2022, but according to a second market report, the potential for reaching the sky will become greater as the predicted value according to this report is $205.9 billion. This forecasted growth shows that the subscriber-based service is about to grow a long way since 2013. The CEO of ULTATEL...

24 May, 2018 /

The year was 1987.An odd cartoon called The Simpsons made its debut. The average cost of a new house was $92,000. The Ford Escort was the #1 selling car. Millions of moviegoers flocked to see Lethal Weapon, Robocop and Dirty Dancing (“nobody puts baby in a corner”). Baggy dresses were all the rage for women, while a disturbing number of men donned suspender pants.And one more thing happened in 1987 that is more monumental than all of the above: a new telephone feature dubbed Caller ID arrived on the mainstream, and has been with us ever since. However, just as (thankfully)...

17 May, 2018 /

(SATPRNEWS, May 16th, 2018) To improve source-to-contract cycle performance in the Worldwide business VoIP market, the report provides actionable insight. It helps sourcing professionals develop better category strategies, understand supplier, enhance savings, market challenges, and best practices implementation. This report provides an in-depth research about the condition of global business VoIP projects and market and an overview of its overall growth in the market. It also provides the important elements of the market and across extremely important global regions in detail. A number of primary and secondary data has been carried out, just to collect data for concluding this specific report....

16 May, 2018 /

At Carolina Digital Phone, we’re proud and proven cloud phone system solution specialists. And that means “one-and-done” customer relationships don’t fit with our business plan. For us to succeed and grow — which we’ve been doing for nearly 20 years — we need our customers to succeed. It’s not an option for them, and it’s not an option for us.And one of the ways that we ensure that our customers get full value from their cloud telephone system is by implementing a comprehensive quality assurance (QA) framework. Here are some of the best practices that drive our QA approach and...

14 May, 2018 /

(Market Research Future) May 2018. Cloud technology is gaining popularity among various business sectors and aimed at achieving an effective and cost-efficient means of performing multiple jobs. The communication technology has also been upgrading with the assistance of cloud technology. Cloud PBX can now deliver all the basic elements of a customary PBX and effectively substitutes the on-site PBX hardware. According to Market Research Future report, there has been a growing demand for VoIP and cloud PBX and it is going to be larger than ever in the future. Irrespective of their size, every business seems ready to shift from the...

10 May, 2018 /

The strongest and most successful businesses aren’t those that out-spend their competitors. Rather, they out-smart them by knowing when taking a do-it-yourself (DIY) approach makes strategic and financial sense — and when it’s a really bad idea.What does this have to do with cloud phone systems? It’s this: there are some mass market cloud phone system vendors in the marketplace that want businesses to think that a DIY cloud business phone system is easy, smart and cost-effective.However, if you ask an overwhelming number of businesses that have been misled by this hype, you’ll discover that the experience is tedious, disappointing...

09 May, 2018 /

The SIP trunking services and VoIP access market has maintained its pace to become the default source of connection between on-site consumer platform and the PSTN (public switched telephone network). They are also expected to hold their stance prominently in supporting the efforts of a large number of revolutionary businesses towards digital transformation. The next generation voice access services include: Basic VoIP Access Services: These are congregated access lines linking with basic low-end structures or primarily with telephony endpoints usually via ATAs (analog telephone adapters). VoIP Trunking: These are joined access lines linking through TDM (time division multiplexing) enterprise telephony...

08 May, 2018 /
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