Employees use an average of about 2.3 devices - Of which 25% are mobile devices. When employees are able to work from anywhere, untethered from their desks, they can accomplish more. According to IDC, the global market intelligence and advisory firm, the U.S. mobile worker population is growing at a steady pace, increasing from 96 million four years ago, and expected to reach 105 million in 2020. By next year, it’s estimated that mobile workers will account for 72 percent of the American workforce. Supported by unified communications as a service (UCaaS) technologies, work is no longer a place so much...

At Carolina Digital Phone, we know how essential it is for our customers to communicate with anyone, from anywhere, and at any time. That is why we utilize a state-of-the-art geo-redundancy infrastructure to drive high availability. Below, we explain how this technology works, and why it is so beneficial for our customers.What is Geo-Redundancy?Geo-redundancy involves distributing key infrastructure components (e.g. servers) across several data centers, which are located in different geographic regions. As a result of this setup, if one component falls below acceptable performance standards due to heavy usage or fails due to a local power outage, the workload...

As we mark another Thanksgiving Day, I would like to take this time to share some of the things that I’m grateful for: Our Customers Our customers are the lifeblood of our company — always have been, and always will be. We are so thankful for their support, loyalty and friendship. It means the world to us, and inspires us every day to do even better. Our Team How do you deliver the industry’s best customer service? You do it with the industry’s best team! Everyone who works at Carolina Digital Phone is dedicated, professional, hard working, and always willing to go the extra...

This just in; customer service is fundamental to success! Okay, so that might not be news (at least we would hope not), but did you realize that businesses currently lose around $75 billion to poor customer service? Many companies perform so badly here that around 67% of customers are becoming what’s known as ‘serial switchers.’ As if that weren’t worrying enough, 51% of consumers report that one negative experience is enough to stop them from ever doing business with a company again!In an age where more companies are concerning themselves with 24/7 web chats and speedy social media replies, phone calls are often...

You only have to glance around you at a coffee shop to notice that we’re more heavily dependent on technology than ever before. While many of us use our phones to catch up with friends and keep abreast of the news, businesses rely on the internet for a whole host of reasons. Even the briefest window of downtime can have a ripple effect, costing organizations both financially and in terms of their reputation and brand image. Did you know that around 60% of IT executives have to contend with downtime at least once a month? With downtime a real threat...

In theory (which is always an ominous way to start an article) a call center is supposed to help businesses save money, improve productivity, increase compliance and governance, and most importantly: enhance customer experience and satisfaction.However, many businesses that use a conventional premises-based PBX to support their call center aren’t reaping these rewards. Here are the three key challenges they face, and how they can permanently solve them by switching to a hosted cloud call center:Excessive Overhead CostsPremises-based call centers are very costly to operate. Reps and agents must be housed on-site, which drives up leasing, infrastructure and utility costs....

There are situations beyond our control that can have a negative effect on business operations. This includes natural disasters, as well as malicious hacks. Nevertheless, rather than sitting back and doing nothing, you need to make sure that you are prepared. You can take active steps to make sure that your business does not suffer. This is what having a disaster recovery plan is all about. Unfortunately, a lot of people do not realize the importance of this until it is too late. At this point, businesses have probably already lost revenue, customers, and pivotal data. In this blog post,...

In order to ensure that your auto attendant service attains the goal of boosting customer satisfaction levels, you need to make sure you consider a number of different factors, including everything from the format and length of the greeting message to the number of menu options and the order they are placed in. With that being said, read on to discover eight of the best practices for implementing an auto attendant. 1. Always provide the option to speak to a real personThere is nothing worse than calling a business and having to guess what sort of response is going to enable...

On Friday, November 15, 2019, it was announced that an agreement had been reached on legislation to fight back against the growing number of robocalls in the US. Six legislators have been working around the clock to try and move the proposed bills through the legislative process. Friday’s announcement was a considerable step in the right direction, with many believing that this new act can be signed into law by the President in the upcoming months.  The Pallone-Thune TRACED Act The new legislation is called the Pallone-Thune TRACED Act, and it actually combines two different acts that previously passed through the House...

Nicky Smith, President of Carolina Digital Phone, Invited to Join Triad Business Journal Leadership Trust Triad Business Journal Leadership Trust is an Invitation-Only Community for Top Business Decision Makers in the Triad  PRESS RELEASE: GREENSBORO, NORTH CAROLINA— Nicky Smith, President and Founder of Carolina Digital Phone Inc. has been invited to join Triad Business Journal Leadership Trust, an exclusive community for influential business leaders, executives and entrepreneurs in the Triad (Winston-Salem, Greensboro and High Point, NC). Nicky was chosen for membership by the Triad Business Journal Leadership Trust Selection Committee due to his experience, leadership and influence in the local business landscape and...

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