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Carolina Digital Phone
  • Products
        • carolina digital phone icon
        • All-In-One Solutions
        • Phone System for Business-

          phone, video conferencing, fax & messaging

        • user experience and feedback
        • Message
        • Chat & SMS Text Messaging

        • contact support icon
        • Phone
        • Cloud phone system with intuitive features

        • touch screen phone icon
        • Mobile App
        • Make on-the-go communications simple

  • Plans & Pricing
  • Partner Programs
  • Why Us?
29 Nov

Capturing the Mobile Workforce with Unified Communications

Employees use an average of about 2.3 devices - Of which 25% are mobile devices. When employees are able to work from anywhere, untethered from their desks, they can accomplish more. According to IDC, the global market intelligence and advisory firm, the U.S. mobile worker population...

20:44 / Blog / Carolina Digital Phone
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geo-redundancy
29 Nov

How Our Geo-Redundancy Infrastructure Drives High Availability

At Carolina Digital Phone, we know how essential it is for our customers to communicate with anyone, from anywhere, and at any time. That is why we utilize a state-of-the-art geo-redundancy infrastructure to drive high availability (HA). Below, we explain how this technology works, and...

08:49 / Blog / Carolina Digital Phone
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closed thanksgiving day
27 Nov

Happy Thanksgiving from Carolina Digital Phone

As we mark another Thanksgiving Day, I would like to take this time to share some of the things that I’m grateful for: Our Customers Our customers are the lifeblood of our company — always have been, and always will be. We are so thankful for their...

18:34 / Blog / Carolina Digital Phone
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North Carolina Based Carolina Digital Phone Voted #1 Best in Overall Customer Satisfaction
27 Nov

Don’t let Your Telephone System Cause Poor Customer Service

This just in; customer service is fundamental to success! Okay, so that might not be news (at least we would hope not), but did you realize that businesses currently lose around $75 billion to poor customer service? Many companies perform so badly here that around 67% of customers...

08:00 / Blog / Carolina Digital Phone
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Three quarters of small businesses have been significantly affected by internet outages
25 Nov

Effects of Internet Downtime to Your Organization

You only have to glance around you at a coffee shop to notice that we’re more heavily dependent on technology than ever before. While many of us use our phones to catch up with friends and keep abreast of the news, businesses rely on the...

09:22 / Blog / Carolina Digital Phone
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call center agent at desk
25 Nov

Does Your Business Need to Switch to a Hosted VoIP Call Center?

In theory (which is always an ominous way to start an article) a call center is supposed to help businesses save money, improve productivity, increase compliance and governance, and most importantly: enhance customer experience and satisfaction. However, many businesses that use a conventional premises-based PBX to...

08:30 / Blog / Carolina Digital Phone
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winter storm power lines power outage
22 Nov

Having A Disaster Recovery Plan for Business Communications

There are situations beyond our control that can have a negative effect on business operations. This includes natural disasters, as well as malicious hacks. Nevertheless, rather than sitting back and doing nothing, you need to make sure that you are prepared. You can take active...

07:22 / Blog / News / Carolina Digital Phone
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auto attendants
20 Nov

Best Practices for Implementing an Auto Attendant

In order to ensure that your auto attendant service attains the goal of boosting customer satisfaction levels, you need to make sure you consider a number of different factors, including everything from the format and length of the greeting message to the number of menu...

07:39 / Blog / Carolina Digital Phone
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robocalls
20 Nov

Agreement Reached on Robocall Prevention Legislation

On Friday, November 15, 2019, it was announced that an agreement had been reached on legislation to fight back against the growing number of robocalls in the US. Six legislators have been working around the clock to try and move the proposed bills through the...

06:55 / Blog / Carolina Digital Phone
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2019 Member Triad Business Journal Leadership Trust
20 Nov

New Member of the Triad Business Journal Leadership Trust

Nicky Smith, President of Carolina Digital Phone, Invited to Join Triad Business Journal Leadership Trust Triad Business Journal Leadership Trust is an Invitation-Only Community for Top Business Decision Makers in the Triad  PRESS RELEASE: GREENSBORO, NORTH CAROLINA— Nicky Smith, President and Founder of Carolina Digital Phone Inc....

06:00 / Blog / Carolina Digital Phone
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