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At Carolina Digital Phone, we know how essential it is for our customers to communicate with anyone, from anywhere, and at any time. That is why we utilize a state-of-the-art geo-redundancy infrastructure to drive high availability. Below, we explain how this technology works, and why it is so beneficial for our customers.What is Geo-Redundancy?Geo-redundancy involves distributing key infrastructure components (e.g. servers) across several data centers, which are located in different geographic regions. As a result of this setup, if one component falls below acceptable performance standards due to heavy usage or fails due to a local power outage, the workload...

29 November, 2019 /

This just in; customer service is fundamental to success! Okay, so that might not be news (at least we would hope not), but did you realize that businesses currently lose around $75 billion to poor customer service? Many companies perform so badly here that around 67% of customers are becoming what’s known as ‘serial switchers.’ As if that weren’t worrying enough, 51% of consumers report that one negative experience is enough to stop them from ever doing business with a company again!In an age where more companies are concerning themselves with 24/7 web chats and speedy social media replies, phone calls are often...

27 November, 2019 /

You only have to glance around you at a coffee shop to notice that we’re more heavily dependent on technology than ever before. While many of us use our phones to catch up with friends and keep abreast of the news, businesses rely on the internet for a whole host of reasons. Even the briefest window of downtime can have a ripple effect, costing organizations both financially and in terms of their reputation and brand image. Did you know that around 60% of IT executives have to contend with downtime at least once a month? With downtime a real threat...

25 November, 2019 /

In theory (which is always an ominous way to start an article) a call center is supposed to help businesses save money, improve productivity, increase compliance and governance, and most importantly: enhance customer experience and satisfaction.However, many businesses that use a conventional premises-based PBX to support their call center aren’t reaping these rewards. Here are the three key challenges they face, and how they can permanently solve them by switching to a hosted cloud call center:Excessive Overhead CostsPremises-based call centers are very costly to operate. Reps and agents must be housed on-site, which drives up leasing, infrastructure and utility costs....

25 November, 2019 /

On Friday, November 15, 2019, it was announced that an agreement had been reached on legislation to fight back against the growing number of robocalls in the US. Six legislators have been working around the clock to try and move the proposed bills through the legislative process. Friday’s announcement was a considerable step in the right direction, with many believing that this new act can be signed into law by the President in the upcoming months.  The Pallone-Thune TRACED Act The new legislation is called the Pallone-Thune TRACED Act, and it actually combines two different acts that previously passed through the House...

20 November, 2019 /

Nicky Smith, President of Carolina Digital Phone, Invited to Join Triad Business Journal Leadership Trust Triad Business Journal Leadership Trust is an Invitation-Only Community for Top Business Decision Makers in the Triad  PRESS RELEASE: GREENSBORO, NORTH CAROLINA— Nicky Smith, President and Founder of Carolina Digital Phone Inc. has been invited to join Triad Business Journal Leadership Trust, an exclusive community for influential business leaders, executives and entrepreneurs in the Triad (Winston-Salem, Greensboro and High Point, NC). Nicky was chosen for membership by the Triad Business Journal Leadership Trust Selection Committee due to his experience, leadership and influence in the local business landscape and...

20 November, 2019 /

The age of technology has given us a world of information at our fingertips, for some of us though we take for granted the importance of the information we do have available to us and how we can add to this to make it more beneficial. In today’s world, we seem to follow the same patterns when it comes to the internet; we use it to either prove a point, or we use it to make one publicly. The trouble with this is, we have become a world of complainers, and what we need is to support each other. While...

19 November, 2019 /

Over the last few decades, growth in the cloud-based (VoIP) phone service industry has been massive. Here are some of the statistics: By 2020, VoIP will have approximately 204.8 billion subscribers worldwide. (Source: Future Marketing Insights)VoIP is the fastest-growing industry in the world. (Source: IBISWorld)Total revenues for U.S. VoIP service providers reached $14 billion in 2019 (Source: IBISWorld)  VoIP is now the #1 telephone choice by U.S. businesses. (Source: Software Advice)70% of businesses have already deployed Unified Communications (UC) in the cloud, or plan to do so in the near future. (Source: InformationWeek)The hosted VoIP industry is expected to grow at a...

15 November, 2019 /

According to research by IBISWorld, the law firm industry in the U.S. has grown over the past five years at an annual growth rate of 2.3%, and in 2019 surpassed $330 billion in total revenue. There are over 440,000 law firms that support over 1.3 million jobs, with operators ranging from sole practitioners with a local and regional focus, to large multi-service firms with a state-wide or national footprint. Industry DisruptionDespite the fact that the law firm industry is growing — largely due to the strengthening overall economy in the years since the Great Recession of 2007/2008 — it is also...

09 November, 2019 /

According to research by IBISWorld, the size of the auto repair industry in the U.S. has surged to $69 billion dollars a year, driven by more than 271,000 businesses — from single-location shops to large nationwide franchises — who collectively provide over 577,000 jobs in communities and cities from coast to coast. No Slowdown in Sight Market research firm Future Market Insights highlights that the U.S. auto repair industry is projected to expand at a 5.8% CAGR through 2027 due to a convergence of factors, such as: An increase in the average age of vehicles due to technological advancements. An increase in...

09 November, 2019 /
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