At Carolina Digital Phone, we know how essential it is for our customers to communicate with anyone, from anywhere, and at any time. That is why we utilize a state-of-the-art geo-redundancy [...]
As we mark another Thanksgiving Day, I would like to take this time to share some of the things that I’m grateful for: Our Customers Our customers are the lifeblood of our company — always have [...]
This just in; customer service is fundamental to success! Okay, so that might not be news (at least we would hope not), but did you realize that businesses currently lose around $75 billion to [...]
You only have to glance around you at a coffee shop to notice that we’re more heavily dependent on technology than ever before. While many of us use our phones to catch up with friends and keep [...]
In theory (which is always an ominous way to start an article) a call center is supposed to help businesses save money, improve productivity, increase compliance and governance, and most [...]
There are situations beyond our control that can have a negative effect on business operations. This includes natural disasters, as well as malicious hacks. Nevertheless, rather than sitting back [...]
In order to ensure that your auto attendant service attains the goal of boosting customer satisfaction levels, you need to make sure you consider a number of different factors, including [...]
On Friday, November 15, 2019, it was announced that an agreement had been reached on legislation to fight back against the growing number of robocalls in the US. Six legislators have been working [...]
Nicky Smith, President of Carolina Digital Phone, Invited to Join Triad Business Journal Leadership Trust Triad Business Journal Leadership Trust is an Invitation-Only Community for Top Business [...]
The age of technology has given us a world of information at our fingertips, for some of us though we take for granted the importance of the information we do have available to us and how we can [...]
Cloud services have drastically changed the modern business landscape. With easy access to business-critical services over the internet, it’s made running your company cost less and more [...]
Over the last few decades, growth in the cloud-based (VoIP) phone service industry has been massive. Here are some of the statistics: By 2020, VoIP will have approximately 204.8 billion [...]
According to research by IBISWorld, the law firm industry in the U.S. has grown over the past five years at an annual growth rate of 2.3%, and in 2019 surpassed $330 billion in total revenue. [...]
According to research by IBISWorld, the size of the auto repair industry in the U.S. has surged to $69 billion dollars a year, driven by more than 271,000 businesses — from single-location shops [...]
Carolina Digital Phone’s Hosted VoIP Phone System for HVAC Companies The HVAC industry in the U.S. is booming! According to research by IBISWorld, total revenues in 2019 surpassed $97 billion on [...]
