In today’s relentlessly competitive, fast-moving, and highly uncertain business landscape, the need for CEOs and business owners to find efficiencies and “get more for less” is not just a strategic priority. It is a fundamental necessity. Yet despite this urgent requirement, a surprising number of CEOs and business owners — through no personal fault or failing of their own — are wasting tens of thousands of dollars a year. How? By having their IT Director perform double-duty as their “telephone services guru”. Sound far-fetched? Let’s do the math: https://www.youtube.com/watch?v=GlXSOyS1O_s According to payscale.com, the average total salary for an IT Director in Greensboro, NC is...

If you are searching for a way to stop robocalls, then you are not alone. In 2020, nearly 4 billion robocalls targeted consumers and businesses across the U.S. And if you thought that the pandemic might have at least put a dent in the global robocall machine, think again. Scammers increased their efforts during COVID-19, with the most common robocalls claiming to provide financial relief, testing and treatments.  Of course, this is in addition to standard robocall fare that has been going on for several years, such as those that falsely claim an intended victim’s identity has been stolen, that...

Mark Ledford, Director of Facilities at Christ United Methodist Church, a non-profit in Greensboro, NC, is singing the praises of Carolina Digital Phone. When it came time for the church to advance into the 21st Century and move its IT system to the cloud, it only made sense to include cloud-based telephones. That’s when the church chose to work with Carolina Digital Phone. Outside of working to provide the best possible digital phone system with 99.9% uptime and hundreds of free features plus unparalleled customer service, Carolina Digital Phone Owner/CEO Nicky Smith has always had a big heart for the church...

Every successful business leader knows that “if we fail to take care of our customer, a competitor will.” Consider these eye-opening statistics: 17% of customers will walk away after just one bad experience, while 59% will leave after a handful of bad experiences. (Source: PWC)Companies that lead in customer service out-perform laggards by nearly 80% (Source: Forrester)Customers who rate a company’s service as “good” are 38% more likely to recommend that company to family members, friends, colleagues, and associates. (Source: Qualtrix XM Institute)  While there are many ways for organizations to improve customer service, among the most effective and most affordable is...

Before the coronavirus crisis, remote working was surging. Now, it is here to stay and will become even more common in the months and years ahead. If your company isn't gearing up for remote working solutions, you'll be left behind by your competition. Here are 8 reasons why a cloud phone system is a transformative game-changer for remote working: 1. Remote workers can make and receive calls — as well as access many other functions such as chat, SMS, and presence — simply by plugging in an IP phone to their computer or laptop. Using a landline is not necessary. 2. Hybrid...

At Carolina Digital Phone, we take the safety of our customers VERY seriously. That is why we implement the following cybersecurity measures to protect our customers from cyberattacks: Our hosted cloud phone system runs on private and highly secure LAN data networks. These networks are protected by end-to-end encryption mechanisms. Including Transport Layer Security/TLS, Secure RTP for transmitting media, robust password protection for managed routers, and secure web-based dashboard access. In addition, our servers do NOT connect to the public Internet. Our expert team continuously installs and configures security patches and updates.We conduct 24/7 monitoring to proactively detect unusual or suspicious activity. Our...

Crystal Wright is the Office Manager at LDR & Co. Building Technologies which is actually multiple companies. One business, AirCon Carolina, is a leading design and build mechanical engineer firm. They specialize in biotech and pharmaceutical facilities, cleanroom technologies, and mission-critical sites. LDR Technologies is a licensed full-service mechanical contractor that specializes in providing industrial, commercial, and institutional service and unit replacement in North Carolina. While they provide HVAC installation and service, they are more specialized to work with hospitals and labs. Prior to coming to LDR & Co., Crystal worked at a construction company and said “We need to try...

In today’s uncertain, fast-paced, constantly-changing and relentlessly competitive business landscape, having a flexible workplace is crucial for success — and in the long run, survival. But how can organizations optimize workplace flexibility, so they can embrace rather than resist change? The answer is simple: upgrade to a cloud phone system. Below, we highlight seven critically important ways that a cloud phone system drives workplace flexibility: Location Flexibility The most well-known — and indeed, the most valuable — way that a cloud phone system makes workplace flexibility happen is by enabling employees to access the system from anywhere. For example, employees can use a...

Back in 2015, North Carolina approved a second area code (743) for Piedmont Triad. This was primarily down to the fact that there was no more availability for (336) numbers. In North America, each three-digit dialing code can only be used approximately 8 million times. The trouble faced by most states is simply that they have exhausted the options for the initially designated area code. Since the introduction of the 743 dialing code, there has been a prolonged rate of adoption, and it’s not difficult to see why. We are going to take a closer look at the people most affected...

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