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When it comes to choosing the right phone system for your business, you definitely want to make a smart decision that allows you to take the shortest path to value and ROI. To ensure this outcome, here are 3 BIG mistakes and how to avoid them: Mistake #1 When Choosing the Right Phone System for Your Business: Not Focusing on SERVICE Frankly, this article could begin and end with this mistake alone, because it is so important to know about and avoid.   Here is how the trap is set: a smooth, fast-talking phone company sales rep (or sometimes a whole bunch of them)...

29 December, 2022 /

To help you separate contenders from pretenders when looking for the right business phone service provider, here are five essential things to look for: #1: LOCAL Customer Service    Nothing is going to impact your experience and ROI more than whether or not you will get outstanding LOCAL customer service. Any business phone service provider that does provide this should be completely avoided.  During your research and due diligence, go beyond what a business phone service provider says about themselves. Take a look at what their customers say about them. Also, make sure that all reviews and testimonials are verified and authentic.  And if you...

27 December, 2022 /

One of the most common — and also the most important — questions that we get asked by our (soon-to-be) customers is: “How do we get a VoIP business telephone line from Carolina Digital Phone?” Below, we highlight at a high-level what the process generally looks like from initial consultation, through to adoption and implementation — ultimately allowing our customers to take the shortest path to value and ROI: Phase 1: Perform a Needs and Goals Analysis  We begin by asking our customers what they like — and also what they dislike — about their current landline business telephone line system (or VoIP...

22 December, 2022 /

In a huge victory against robocall scammers, the FCC has proposed a $300 million fine against Cox/Jones Enterprise. This is the largest ever proposed fine against an auto warranty scammer. If approved, this fine will send a clear message to scammers that robocalling will not be tolerated!...

21 December, 2022 /

Despite STIR/SHAKEN call authentication being used widely to combat Spam and Robocalls, rival authorities are causing more legitimate calls to be flagged. Additionally, older legacy technology in the form of TDM (Time Division Multiplexing) services have been around since the 80’s, and don't seem to be going away anytime soon....

14 December, 2022 /

Even though we can't always control everything, there are ways to protect our business from outside forces. This could be anything from natural disasters to cybercrime. However, instead of idly waiting for something bad to happen, we must take proactive measures. By doing this, we decrease the chances of our company being impacted by negative circumstances....

13 December, 2022 /

At Carolina Digital Phone, we understand the importance of being prepared for any emergency, be it terrorist attacks, natural disasters, or other potential threats. That's why we continuously work to improve our services to provide a secure connection even during any emergency. Our commitment to safety and security is unwavering, and we always strive to keep our customers safe during any kind of power outage or another unexpected event....

06 December, 2022 /

Telehealth services are becoming increasingly popular among patients. Healthcare IT News reports that three-quarters of patients plan to use telehealth in 2022 and beyond. Its convenience and increased accessibility to care are some of the motivations behind telehealth’s favorability. Consequently, starting a telehealth practice is beneficial since you can rest assured that a market exists for it. Still, like establishing a business, there are certain tips to follow for success. Below are a few: Familiarize yourself with state telehealth laws The first step is to read your state’s telehealth practice laws. Although telehealth is legal across states, some have specific regulations. In North...

05 December, 2022 /
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