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Business owners are meant to do different things. They are supposed to earn money from the things that they offer. They have goals and they aim to reach new heights for every goal that they accomplish. There is one thing that they should always remember though – to provide what their target customers need. Businesses need to provide technical support especially when customers feel that they need to inquire about the products and services being offered. This can also be helpful when customers want to report defective products. Providing technical support service is very important but there is one problem – you...

09 September, 2022 /

Choosing the right line of digital phones for your business is an important decision. But it does not need to be a difficult process. To save you valuable time and help you make the right choice, below we highlight the best digital phones available today across five categories: Basic, Standard, Cordless, Prime Business, Business Plus, and Premium.   Best Line of Basic Digital Phones: Yealink T31P The Yealink T31P line of digital phones is ideal for businesses that need an entry-level and easy-to-use — yet powerful and impressive — solution at a very affordable price.  Key features include: An extra-large and brilliantly clear 132x64-pixel...

19 August, 2022 /

Over the last couple of years, the word “essential” has been used quite a bit. We’ve heard about essential workers, essential industries, and essential services. Well, now we need to add something new to the list of essentials: a digital phone app. Here are 6 reasons why:   1. Business Caller ID Many employers have a bring your own device (BYOD) policy, which allows employees to use their personal mobile devices for work-related purposes. This is cost effective for employers, and convenient for employees. That’s the good news. The bad news is that when making work-related calls, employees who are using their own device...

11 August, 2022 /

When it comes to reaping the transformative benefits and advantages of Unified Communications as a Service (UCaaS), you must focus on more than features and functions. You also need to choose the right UCaaS provider.  To help you achieve this goal, here are six questions to ask a potential UCaaS provider:  1. Do you have in-depth experience designing, implementing, and supporting UCaaS systems? As the old — but absolutely 100% valid — saying goes: there is no substitute for experience! If a UCaaS provider has less than a decade of experience (but obviously more is better), then cross them off your list. Regardless...

26 July, 2022 /

If you are thinking about upgrading to UCaaS (Unified Communications as a Service), then let us start with this: good move! Over the last few years, a growing number of organizations have said goodbye to a limited, inflexible, and excessively costly legacy phone system, and hello to an agile, cost-effective, feature-rich, and future-proofed UCaaS solution. In a moment, we highlight seven best practices for upgrading to UCaaS. First, let us answer a basic yet important question: just what is UCaaS, anyway? About UCaaS While the technology that drives UCaaS is complex, understanding the essence is simple. One of the best definitions available...

19 July, 2022 /

Now that the worst of COVID-19 is finally behind us, many organizations are deploying a hybrid work model. This allows employees spend part of the week in their home office, and the rest of the time in the corporate office. The good news is that a hybrid work model can be significantly beneficial for both organizations and employees. But the bad news is that “old world technologies” like a conventional landline phone system (PBX) can turn what should be a win-win strategy into a lose-lose fiasco. Fortunately, that is where a VoIP hosted PBX enters the picture and makes all...

08 July, 2022 /

Thousands of organizations across all sectors have already made the switch from an expensive, restrictive, and inflexible conventional landline phone system, to an agile, scaleable, feature-rich, future-proofed, and cost-effective VoIP phone system.  If your organization has wisely decided to upgrade to VoIP (or you are considering it), then naturally you want the installation and implementation process to be smooth and straightforward, and that you take the shortest path to value. To ensure that you get prepared and hit the ground running from day one, here are 20 VoIP setup-related questions:   VoIP Setup-Related Questions About Your Organization’s Goals  These questions will help refine and...

28 June, 2022 /

When you ask Google to find “business phone providers near me,” then you will get plenty of options (possibly including one that brought you to this article!). Obviously, Google is helpful here — but there is MUCH more to the story that you need to know. Why? Because while Google (which is by far the most popular search engine on the planet) can list some “business providers near me,” it cannot go deeper and tell you which specific providers are trustworthy and credible — and which are not. In other words: just being in close proximity to a business phone provider...

21 June, 2022 /

An IP PBX is a private branch exchange (i.e. a telephone switching system within an organization), which allows calls to be placed and received over the internet. It uses an IP-based architecture to convert analog voice signals into digital, and routes calls to a VoIP Solutions Provider that is responsible for initiating and terminating each call.  Key Benefits of an IP PBX There are seven key reasons why a growing number of organizations across all sectors — health care, manufacturing, legal, financial services, IT, retail, logistics, etc. — have made the switch from a conventional on-premises PBX to an IP PBX: 1. Significant...

13 June, 2022 /

Everyone who knows me is aware that I love having fun with family, friends, colleagues, and customers. Heck, I love having fun with total strangers (that guy who is being super friendly to everyone in the airport waiting area during the flight delay — yup, that’s me!). And so, given my fondness for fun, it’s easy to understand why I also love holidays. When you’re a kid, you take holidays for granted. When you’re an adult, you learn to appreciate them more. But make no mistake: to me Memorial Day has never been a conventional holiday. Now, don’t get me wrong. I’m not...

26 May, 2022 /
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