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If you are thinking about upgrading to UCaaS (Unified Communications as a Service), then let us start with this: good move! Over the last few years, a growing number of organizations have said goodbye to a limited, inflexible, and excessively costly legacy phone system, and hello to an agile, cost-effective, feature-rich, and future-proofed UCaaS solution. In a moment, we highlight seven best practices for upgrading to UCaaS. First, let us answer a basic yet important question: just what is UCaaS, anyway? About UCaaS While the technology that drives UCaaS is complex, understanding the essence is simple. One of the best definitions available...

19 July, 2022 /

Now that the worst of COVID-19 is finally behind us, many organizations are deploying a hybrid work model. This allows employees spend part of the week in their home office, and the rest of the time in the corporate office. The good news is that a hybrid work model can be significantly beneficial for both organizations and employees. But the bad news is that “old world technologies” like a conventional landline phone system (PBX) can turn what should be a win-win strategy into a lose-lose fiasco. Fortunately, that is where a VoIP hosted PBX enters the picture and makes all...

08 July, 2022 /

Thousands of organizations across all sectors have already made the switch from an expensive, restrictive, and inflexible conventional landline phone system, to an agile, scaleable, feature-rich, future-proofed, and cost-effective VoIP phone system.  If your organization has wisely decided to upgrade to VoIP (or you are considering it), then naturally you want the installation and implementation process to be smooth and straightforward, and that you take the shortest path to value. To ensure that you get prepared and hit the ground running from day one, here are 20 VoIP setup-related questions:   VoIP Setup-Related Questions About Your Organization’s Goals  These questions will help refine and...

28 June, 2022 /

When you ask Google to find “business phone providers near me,” then you will get plenty of options (possibly including one that brought you to this article!). Obviously, Google is helpful here — but there is MUCH more to the story that you need to know. Why? Because while Google (which is by far the most popular search engine on the planet) can list some “business providers near me,” it cannot go deeper and tell you which specific providers are trustworthy and credible — and which are not. In other words: just being in close proximity to a business phone provider...

21 June, 2022 /

An IP PBX is a private branch exchange (i.e. a telephone switching system within an organization), which allows calls to be placed and received over the internet. It uses an IP-based architecture to convert analog voice signals into digital, and routes calls to a VoIP Solutions Provider that is responsible for initiating and terminating each call.  Key Benefits of an IP PBX There are seven key reasons why a growing number of organizations across all sectors — health care, manufacturing, legal, financial services, IT, retail, logistics, etc. — have made the switch from a conventional on-premises PBX to an IP PBX: 1. Significant...

13 June, 2022 /

Everyone who knows me is aware that I love having fun with family, friends, colleagues, and customers. Heck, I love having fun with total strangers (that guy who is being super friendly to everyone in the airport waiting area during the flight delay — yup, that’s me!). And so, given my fondness for fun, it’s easy to understand why I also love holidays. When you’re a kid, you take holidays for granted. When you’re an adult, you learn to appreciate them more. But make no mistake: to me Memorial Day has never been a conventional holiday. Now, don’t get me wrong. I’m not...

26 May, 2022 /

School districts across the country are facing serious financial hurdles in the months and years ahead. Declining enrollment rates, mounting staff retirement costs, and widespread teacher shortages have added a whole new (and wholly unwelcome) meaning to the phrase “doing more with less”. Fortunately, there is a proven and cost-effective way for school districts to unify school district communications: upgrade from a conventional landline phone system to a VoIP phone system.  Here are four key reasons why an all-in-one VoIP phone system enables school districts to tie their school communications together:  A VoIP Phone System Connects All Staff Members and Locations Throughout...

24 May, 2022 /

Your school (or school district) has decided to upgrade from a costly and inflexible landline phone system to an agile, feature-rich, affordable, and future-proofed VoIP phone system. Smart move. Or, as your students might say: “it’s a no-brainer!” Now, you need to carefully choose a vendor that is going to make your experience straightforward, safe, and successful. From initial implementation to ongoing support. Well, here is another no-brainer: that vendor is Carolina Digital Phone! Here are 5 reasons why we deliver the best phone system for schools: 1. We have in-depth experience serving schools. Unlike most other vendors, we deeply understand that...

16 May, 2022 /

For many things “Google is your friend” is good advice. But there are exceptions. And as many businesses have unhappily discovered, using Google Voice is on the list. Here are 7 reasons why:   No Calls to Emergency Services Shockingly, Google Voice does not support calls to emergency services. This enormous limitation alone should make it a non-starter as a business phone system. Picture this nightmare headline: “Business Fails to Call Fire Department Right Away Because Its Phone System Won’t Dial Emergency Services”.   No Business Caller ID When making calls with Google Voice, a business’s regular phone number does not appear on Caller ID. Instead,...

10 May, 2022 /

If you are planning on adding locations now or in the future, then here are 10 reasons why VoIP is — by far — the BEST multi-location phone system for your business. Getting The Best Multi-Location Phone System You’ll dramatically reduce your telecommunications costs. There is no expensive on-site phone system to purchase and maintain, and domestic long-distance calls are always free.   Your phone bill will be predictable. No more fluctuating from one month to the next, which helps you with budget management and financial forecasting.  You can connect multiple locations on a single, centralized system. Yet at the same time, each location can...

25 April, 2022 /
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