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To help you separate contenders from pretenders when looking for the right business phone service provider, here are five essential things to look for: #1: LOCAL Customer Service    Nothing is going to impact your experience and ROI more than whether or not you will get outstanding LOCAL customer service. Any business phone service provider that does provide this should be completely avoided.  During your research and due diligence, go beyond what a business phone service provider says about themselves. Take a look at what their customers say about them. Also, make sure that all reviews and testimonials are verified and authentic.  And if you...

27 December, 2022 /

One of the most common — and also the most important — questions that we get asked by our (soon-to-be) customers is: “How do we get a VoIP business telephone line from Carolina Digital Phone?” Below, we highlight at a high-level what the process generally looks like from initial consultation, through to adoption and implementation — ultimately allowing our customers to take the shortest path to value and ROI: Phase 1: Perform a Needs and Goals Analysis  We begin by asking our customers what they like — and also what they dislike — about their current landline business telephone line system (or VoIP...

22 December, 2022 /

Even though we can't always control everything, there are ways to protect our business from outside forces. This could be anything from natural disasters to cybercrime. However, instead of idly waiting for something bad to happen, we must take proactive measures. By doing this, we decrease the chances of our company being impacted by negative circumstances....

13 December, 2022 /

At Carolina Digital Phone, we understand the importance of being prepared for any emergency, be it terrorist attacks, natural disasters, or other potential threats. That's why we continuously work to improve our services to provide a secure connection even during any emergency. Our commitment to safety and security is unwavering, and we always strive to keep our customers safe during any kind of power outage or another unexpected event....

06 December, 2022 /

Telehealth services are becoming increasingly popular among patients. Healthcare IT News reports that three-quarters of patients plan to use telehealth in 2022 and beyond. Its convenience and increased accessibility to care are some of the motivations behind telehealth’s favorability. Consequently, starting a telehealth practice is beneficial since you can rest assured that a market exists for it. Still, like establishing a business, there are certain tips to follow for success. Below are a few: Familiarize yourself with state telehealth laws The first step is to read your state’s telehealth practice laws. Although telehealth is legal across states, some have specific regulations. In North...

05 December, 2022 /

In theory, businesses should give their customers the facts and tell them the truth, so that they can make informed and successful decisions. But as we all know, in reality, this doesn’t always happen. Some businesses spin, bend, or outright “invent” the truth in a desperate, unethical attempt to acquire and keep customers. Unfortunately, we have received numerous reports over the years of landline phone companies engaging in this type of behavior, when they feel threatened by reputable companies that offer cloud-based telephone service.  The bad news is that we cannot demand that these landline phone companies change their behavior. Of course,...

02 December, 2022 /

There are reports across the country that as of early December 1, 2022, the recently-introduced 988 mental health hotline is, according to a recorded announcement, “experiencing a service outage.”Currently, there is no official timeline for when the hotline will be restored.However, individuals in distress can still connect with a mental health counselor by texting 988, or by starting a chat at 988lifeline.org.We urge anyone who is struggling to immediately take advantage of this free and confidential service. All counselors are trained and experienced and rely on established best practices and clinically-approved methods to give individuals the support they need. Counselors...

01 December, 2022 /

It is well-established that digital phone service is much more affordable than conventional landline service. Most businesses that switch see immediate savings of 25% per month, though many enjoy savings of 50% or even more. Getting more for less is always a good strategy — especially these days with tight budgets and relentless competition. However, it is important to keep in mind that not all digital phone service companies offer the same value. Some advertise low prices, but behind-the-scenes they tack on all kinds of extra fees. Is this unethical? Absolutely. Is it illegal? Probably not. In most cases, the details...

01 December, 2022 /

As we all know, the best investments in life are those that “pay for themselves.” Here are 4 reasons why a VoIP digital phone for business belongs in this category: 1. A Digital Phone System for Your Business Dramatically Lowers Remote Worker Telecommunication Costs  Installing a business-grade landline in a home office can cost around $600. On top of this, ongoing fees can be as high as $100 per month (and in some cases more). That means the telecommunication costs for just ONE remote worker can cost your business $1800 in the first year, and then $1200 every year after that.  With a...

28 November, 2022 /
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