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In today’s hyper-competitive business landscape, satisfying and impressing customers — both prospective and current — isn’t just important: it’s essential. In fact, a study by Walker Information concluded that by the year 2020, customer experience will be the number one brand differentiator in the minds of customers — surpassing traditional factors such as product and price.In other words, within a couple of years the vast majority of customers in both B2C and B2B spaces will knowingly, willingly, and happily pay more for something from a business than they could from its competitors, provided they feel as though they’re getting great...

08 February, 2018 /

In life, there are signs that alert us to potential trouble — and if we’re attentive and wise, we heed these warnings and avoid bigger problems in the future.For example, our car may be sluggish and sputtering, and pleading with us for a tune up or some preventative maintenance. And our bodies often tell us through various aches and pains that we need to dial things down and take a break — or else a break may be thrust upon us.Now, what does this have to do with telecommunications? It’s this: businesses also receive warning signs that their conventional landline...

05 February, 2018 /

San Jose, Calif. 26th Jan 2018 In recent times Google Voice 5.7 started the preparation to enable the VoIP directly within the app. Recently the updated version of the Android app discloses that Google Voice is forming the foundation of VoIP services in the Google Voice 5.7. This update reveals that the app as an official feature is finally going to have VoIP abilities. This means you are directly going to avail VoIP services from your smartphone without any extra and interrupted solutions to use VoIP. Google voice provides telephony services such as voicemails, call forwarding and voice text messages in the United...

26 January, 2018 /

Ottawa, Canada, 25 January 2018, CRTCOn 25 January 2018 in Ottawa, Canadian Radio-television and Telecommunications Commission commonly known as CRTC took measures to reduce caller identification spoofing and to determine the origins of nuisance calls.The Canadian Radio-television and Telecommunications Commission (CRTC) is the governmental organization taking responsibilities of providing Canadians with secure technology and media. It makes sure people coming from all backgrounds whether educational, business or individuals using technology for personal usage, have access to secure connection to the world without comprising on the security. Hence, it ensures technology and internet without scams, spoofs and frauds. In this regard,...

25 January, 2018 /

While they have different missions and mandates, today’s government organizations and education institutions share key objectives. For example:They face increasing pressure to be more efficient, more cost-effective, more innovative, and essentially “do more with less.”They need to enhance communication among team members, while making it easy and fast for remote users, partners and other stakeholders to connect and collaborate.They must ensure security, compliance, and system-wide continuity at all times.That’s where Carolina Digital Phone's cloud hosted phone system enters the picture, and ticks all of these mission-critical boxes.Affordable, Scalable, Secure & Easy to ChangeUnlike conventional phone systems that are costly to...

24 January, 2018 /

Let’s start with this: telecommunications fraud isn't new. Since phone systems were invented centuries ago, there has always been a very small — but not insignificant, and certainly not harmless — segment of the population that has sought to exploit them, in order to benefit improperly or illegally.Growing Costs  However, what has changed in recent years is the growing cost and prevalence of telecommunications fraud. A recent survey by the Communications Fraud Control Association (CFCA), a not-for-profit global education organization, pegged worldwide telecommunications fraud losses in 2017 at $29.2 billion. The CFCA also listed the top 10 methods that fraudsters...

22 January, 2018 /

On today’s worsening cyber threat landscape, security is a top-of-mind concern — and cloud business phone systems are fundamentally designed to be part of the solution.To that end, here are 8 best practices for making cloud business phone systems more secure against data leaks, malware attacks, and other threats: Use Network EncryptionThe voice/data network should use both WPA-2 encryption and WPA password security, and all employees who use the cloud phone system through their desktop, laptop, tablet or smartphone should have strong encryption protection.  Deploy a Next-Generation Security Gateway ApplianceNext-generation security gateway appliances can be configured as a firewall, LAN...

20 January, 2018 /

One of the most critical objectives for all businesses — regardless of whether they are dynamic new startups or large established enterprises — is business continuity.That’s because productivity grinds to a halt when workers cannot instantly connect and collaborate, and customers who fail to reach their desired party — or who do not receive a prompt callback after leaving a message — are likely to head to a more responsive competitor. Business continuity is not just an important priority: it is a mission critical objective. Fortunately, that’s where cloud phone systems enter the picture and make a transformative difference.Below, we...

12 January, 2018 /

While cloud business phone systems are technologically advanced and innovative, the key factor that convinces thousands of businesses, schools and government organizations each year to make the switch from conventional landline systems is not a new concept. In fact, it’s about as “old school” as it gets, and has been a #1 business priority since, well, forever: they want to save money!Below, we highlight 5 ways that cloud business phone systems dramatically reduce costs — and not just on a one-time basis, but year after year:No on-site private branch exchange (PBX) to purchase and install.With a cloud business phone system,...

11 January, 2018 /

San Jose, Calif, 4th Jan 2018, Polycom Inc. Recently, on 4th Jan 18 Polycom Inc. announced its decision to acquire Obihai Technology Inc. in San Jose, Calif. The deal would probably be closed in the first quarter of 2018. The competitive environment of the global market has led several small and multinational enterprises to take serious, firm and far-reaching decisions. Keeping the similar agenda, Polycom recently announced to acquire the Obihai Technology. Polycom Inc. is a multinational corporation that leads in innovation of content, video and voice teamwork and communication technology, by serving various organizations and enterprises of all levels. Whereas, Obihai Technology...

04 January, 2018 /
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