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If you are researching business phone systems in Charlotte, then here are 3 things that you need to know NOW — so that you don’t regret your decision and investment LATER: 1. A Voice Over Internet Protocol (VoIP) phone system is categorically superior to a landline phone system. There are several reasons for this, including: Significant up-front and ongoing cost savings. While every business is unique, it is typical to save 25-50% (or in some cases even more) when upgrading business communications from landline phone systems to VoIP phone systems Access to a wide range of Unified Calling (UC) features like video conferencing, presence,...

14 September, 2023 /

The Net Promoter Score (NPS) lets companies gauge how customers view them. It separates respondents into three categories: promoters, passives, and detractors. Unlike other performance indicators, NPS looks at overall customer sentiment, giving greater insight into customer satisfaction. NPS is a globally recognized benchmark measuring customer loyalty. It does not focus on satisfaction with a specific brand, service, or interaction. It does not focus on satisfaction with a specific brand, service, or interaction. However, any individual interaction impacts NPS as well. Many Fortune 1000 companies use Net Promoter Scores to measure customer satisfaction. This method determines the likelihood of customers leaving and...

11 September, 2023 /

In today's digital age, having a reliable business telephone system isn't just an option—it's a necessity. Amidst the clutter of countless service providers, the Carolina Digital Phone Team emerges as a beacon of personalized, dependable service. Why? Because we're not just providers; we're your neighbors. We understand that our community is the backbone of our success, and we're committed to giving back in the best way we know how—by offering unmatched communication solutions tailored for local businesses. From our quick and easy on-site installations to our round-the-clock local support, we’re not just another service provider; we're a community-centric team committed...

09 September, 2023 /

HealthcareDIVE notes hospitals are under relentless pressure to find efficiencies that reduce operational costs without compromising patient care standards. In simpler terms: they need to do more with less. And that's why hospitals across the country have switched to a cloud telephone system.In this article, we will take a look at some key reasons that cloud phone systems for healthcare make sense.Substantial Year-Over-Year Cost SavingsWith a cloud telephone system, hospitals eliminate a lot of costly equipment. Gone is the need to purchase, support, and maintain costly PRIs, bonded T1s, or other trunk lines. While these are required to connect on-premises...

30 August, 2023 /

A Brief History of Hickory, NCHickory, North Carolina, nestled in the foothills of the majestic Blue Ridge Mountains, is a vibrant city with a rich history and a promising future. Boasting a unique blend of natural beauty and urban amenities, Hickory offers its residents and visitors a warm and welcoming community.The city's dedication to innovation and progress is evident in its advanced manufacturing industry, which has helped shape its identity as the "Furniture Capital of the World." Beyond its industrial prowess, Hickory cherishes its cultural heritage, with a thriving arts scene and an array of cultural events celebrating its traditions....

17 August, 2023 /

High Point, North Carolina is a bustling city with a rich history and a thriving business community. High Point is conveniently located near major cities like Greensboro, Winston-Salem, and Charlotte. The city offers a range of services to business owners, including reliable and efficient business telephone systems. Whether you operate a small startup or a large corporation, you need a reliable phone system for effective communication. Exploring the Options for Phone Service in the Area When it comes to phone service options in the High Point, NC area, business owners and residents have a variety of choices to meet their needs. From traditional...

16 August, 2023 /

In today's agile business landscape, we cannot underrate the importance of a scalable system. It is not a question of whether you will need to respond to change. Rather, it is a matter of when, how fast, and to what extent.VoIP (Voice over Internet Protocol) is becoming the go-to solution for businesses of all sizes. VoIP offers many benefits for organizations. These include lower costs, better teamwork, and scalability. This makes it possible to add or remove users as their needs change without interrupting service or adding fees.First, the Bad NewsTraditional landline phone systems are anti-scalable. This is true for...

10 August, 2023 /

As a business owner or other decision-maker in your company, you probably know that when searching for the best Greensboro Voice Over Internet Protocol (VoIP) provider, sometimes Google isn’t your friend. Well, it is…and it isn’t. Google is friendly in that all you have to do is type “best Greensboro VoIP provider” (or something similar). Once you click search, you get many options that could be significantly better than traditional phone service. Googling is free, fast, and you don’t even have to say please and thank you. But, Google doesn’t do a great job when it comes to evaluating one business VoIP...

09 August, 2023 /

Effective communication with clients is essential for any business, and even more so for service-based industries like dentistry. Choosing the right telephony system is thus a crucial step towards success. Many dental practices opt for cloud-based telephone facilities - a transition that all modern dental offices should consider.Given the significance of telephone systems in the current business landscape, it is crucial to analyze all aspects of this decision. Here is a comprehensive guide for dentists on everything they need to know about cloud phone systems.Dental Office Phone systemA dental office phone system is an essential part of any dental practice....

08 August, 2023 /

In today's fast-paced digital world, communication stands as the backbone of successful operations. VoIP technology has emerged as a beacon of innovation, offering a range of features that can supercharge daily communications. Among these, there are five standout VoIP features poised to elevate the efficiency of your daily calls. First, 'Call Analytics' provides real-time insights into call performance, helping businesses identify areas of improvement. Next, 'Interactive Voice Response (IVR)' systems guide callers through automated menus, ensuring they reach their intended department or personnel without delay. Then there's 'Call Forwarding', which ensures you never miss an important call, redirecting it to alternative...

07 August, 2023 /
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