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Time Frames determine specific hours of certain days or a span of days when features such as answering rules, call queues or auto attendants will be active. For example, Monday-Thursday 5 pm-8 am, or July 7–July 25. It is a good idea to have one or more time frames ready before creating your answering rules. This feature may not be available to ALL users of our cloud-based hosted platform. You must have the role of Office Manager to create and change a timeframe.  Give your time frame a name that matches the time frame and usage; e.g., weekends forward to a cell...

20 December, 2020 /

Let’s face it, COVID-19 has changed our daily routine a lot, this includes our communications strategy. We have adapted rapidly and generally with good results. Cloud-based communications have become an integral part of how we do business. While switching to a work from home setup brings many challenges, like finding a suitable workspace and juggling home-schooled kids and pets, one area we tend to ignore is security.The proliferation of phishing schemes and Zoombombing has increased seemingly overnight. For companies both large and small, learning how to implement security needs to be a primary concern for companies needing to change remote...

10 December, 2020 /

We live in a complex and unpredictable world. Lately, our world has been even more stressful and out of control than ever - or so it seems. In tumultuous times, I center myself with some simple guidelines that I apply to my personal as well as business life. I am sharing these rules for a happier life in the hope that you may apply them to your everyday life and benefit from them. Rule for a happier life 1: Laugh and the World Laughs With You Try this - make an effort every day to make someone smile. It doesn’t need to...

16 September, 2020 /

It is no surprise that small and medium-sized businesses across the globe have suffered due to the global coronavirus pandemic. What is becoming evident, based on research, is that the companies that are surviving and prospering are making a concerted push toward upgrading their digital technologies to survive. This means survival of small business depends on digital. What the Experts say 2020 Small Business Digital Maturity study According to a new 2020 Small Business Digital Maturity study from IDC, 70 percent of small businesses are speeding up their push to switch to digital in the face of hurdles coming from the COVID-19 crisis....

14 September, 2020 /

As noted by GovTech.com, county governments across the country are increasingly leading the way when it comes to deploying advanced technologies that matter and make a difference to everyday citizens. And one of the most important ways they are demonstrating technological, governance, and civic leadership is by switching to a hosted VoIP phone system (a.k.a. cloud phone system).At Carolina Digital Phone, we have extensive experience working closely with both large and small county governments to help them reap the advantages of a hosted VoIP phone system. Here are some of the most compelling benefits: https://www.youtube.com/watch?v=VYCnyN6RxCQ1. Significant Year-Over-Year Cost SavingsAccording to a...

10 September, 2020 /

Here’s a fantastic service for anyone looking for professionally recorded business telephone system prompts, greetings, and more. Carolina Digital Phone has partnered with Snap Recordings, the leading online provider of professional voice recordings for business telephone systems. You can now order custom voicemail greetings, promotional on-hold messages, announcements, prompts, or any other type of telephone recordings directly from our website. Professional Voices Using the online wizard, create professional-quality telephone recordings, and establish instant credibility with your callers. Simply register for a free account, choose your voice talent and music, type or paste your script into our message editor, and pay securely online....

02 September, 2020 /

Recently, we highlighted that during the coronavirus pandemic many businesses with legacy (on-premise) contact centers are struggling to pivot to a remote working setup. As a result, they are being inundated with unhappy customers who, instead of speaking to a human being, are being put on hold and told that “their call is very important” over, and over, and over again. Fortunately, the solution to this anti-customer bottleneck is simple and proven: switch to a cloud contact center. Here are the five key advantages: Instant ScalabilityBusiness ContinuityBoost Employee PerformanceIncrease Customer SatisfactionStrengthen Security 1. Instant Scalability Adding new customer service agents to the roster...

31 August, 2020 /

Local Service and Support, Most Reliable, Best Value, and Easy Setup We will start by providing you with a free comprehensive assessment of your current telephone services, including actionable steps you can take to improve it. Our sales engineers know their way around older telephone systems, and can help you discover what you might be missing with your current system. Be assured that you will NOT experience any disruption to your current phone system during our assessment.Next, we will provide advice on how a cloud-based telephone system supports your remote workers, and how you can leverage advanced features like auto-attendants, call...

19 August, 2020 /

Cloud-based phone systems have been viewed as important and valuable for a while now. However, in the last few months with the coronavirus pandemic, this perception has evolved, and a growing number of businesses of all sizes — from startups to enterprises — now believe that cloud phone systems are essential. What is the reason for this mindset shift? It’s all about flexibility. We have entered the Era of Uncertainty, which means that the ability to adapt is arguably a business’s most vital core competence and competitive advantage. Cloud phone systems drive flexibility on several levels, including: Capacity Flexibility: With a...

10 August, 2020 /

We’ve all heard that we are living in “The New Normal.” It’s a term tossed about by the news media and anyone else trying to wrap their heads around how much the world has changed seemingly overnight thanks to the worldwide coronavirus pandemic and, not too long ago, the recession of 2007-2009 - often referred to as “The Great Recession.”The dictionary defines the word normal as “conforming to the standard or the common type; usual; average.” As a business owner, do you want the label of average? Being average doesn’t make much of an impact nor does it drive innovation...

06 August, 2020 /
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