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When we analyze a customer’s telecommunications needs and present a customized solution, the first thing we usually hear is: “wow, I had no idea that we could be saving so much!”Of course, there are several reasons why a hosted cloud phone system dramatically reduces telecommunications costs.However, the other side of the coin that we want our customers to understand, is that conventional premises-based phone systems are (and always have been) excessively expensive. Here are the key reasons why:1. Maintenance FeesMaintenance fees for a conventional premises-based phone system can reach into the thousands of dollars a year. What’s more, most businesses...

29 March, 2018 /

If your organization is thinking of switching to a hosted cloud phone system, then you certainly have a list of questions that our team will be delighted to answer.However, to give you the information you need even faster, we’ve put together a list of Frequently Asked Questions that we’ve received over the years. Ideally, the following will answer some of your questions, and our team will do the rest!Question: What is the number one reason that organizations switch to a hosted cloud phone system?Answer: Every organization is unique, and has specific need priorities, objectives, risks and opportunities. With this in...

27 March, 2018 /

Across the country, an increasing number of law firms — from solo practitioners and smaller partnerships, to large multi-practice areas and multi-site enterprises — are making the switch from a conventional landline phone system, to an advanced and innovative hosted business cloud phone system.And since lawyers as a breed are trained to be highly skeptical — which is a good thing! — it’s not surprising that the reasons that they’re making the switch has nothing to do with marketing hype, and everything to do with pragmatic advantages and benefits. Below are the 3 most important:1. Dramatically Lower CostsWhile each law...

23 March, 2018 /

Leading hosted telecommunications firm Carolina Digital Phone has concluded a multi-phase VoIP phone system implementation for nonprofit organizations in the Greensboro, NC area, including: Habitat for Humanity of Greater Greensboro (both main office and ReStore outlet), Housing Consultants Group (multiple locations), Greensboro Housing Coalition, and Community Housing Solutions, respectively.The project, which commenced in late 2017, involved moving the aforementioned nonprofit organizations into a new shared location that had been renovated with a modernized internet and telecommunications infrastructure. Carolina Digital Phone’s in-house team of experts installed 64 seats, 6 fax bridges and 2 sidecars, which are auto-attendant extensions that enhances VoIP phone system functionality and usability. The team also provided on-site testing and...

19 March, 2018 /

In the past across most industries and sectors, remote workers were the exception (and we’d all hear them brag at parties about their glorious office-less job). However, these days remote working isn’t just trending, but it’s the norm!3 Out of 4 Workers Will Be Mobile by 2020 According to research from IDC, the number of mobile workers in the U.S. will grow to a staggering 105.4 million by 2020, at which time approximately 3 out of every 4 employees will work at least part — if not all — of the time away from the office.Given the surge in remote working,...

16 March, 2018 /

North Carolina, 12th March 2018.The global market for VoIP services is driven by the contributors of the VoIP industry who have focused intensely on introducing VoIP solutions among both individual and corporate sectors of the consumers. This has resulted in progress in different aspects particularly in cloud-based models and network infrastructures. Open-source and copyrighted platforms are continuously endorsing the inclusion of innovative technologies, which has led consumers to demand for a customized solution in order to minimize the expenditure associated with their communication needs.According to a study by Future Market Insight (FMI), this tremendous progress in the international VoIP market...

12 March, 2018 /

Across the country, hundreds of thousands of businesses — from small firms to large enterprises — have upgraded from a costly and limited on-premises PBX phone system (a.k.a. landline system), to an advanced, feature rich and future-proof virtual PBX system (a.k.a. hosted cloud system).If your organization is eager to join the ranks of your counterparts — and your competitors — who are reaping the rewards of a virtual PBX system, then you may be holding off until after a scheduled office move is complete. Here are three reasons why the delay is unnecessary, and even counter-productive:1. Moving the system doesn’t...

09 March, 2018 /

As the temperatures outside (finally) start to climb and the days get increasingly longer, organizations are gearing up to face an annual challenge: managing calls during the holidays.While customers usually tolerate hearing a “Thank you for your call, our office is closed today…” message during Federal holidays such as Easter, Memorial Day, Independence Day, Labor Day and Columbus Day, they are much less impressed when they are forced to leave voicemail after voicemail — or stay on hold for excessive amounts of time — because employees are on vacation. Fortunately, this is where a hosted cloud phone system bridges the...

08 March, 2018 /

Some businesses are led to believe — typically by smooth-talking vendors — that they can reap the rewards of a hosted cloud phone system for a fraction of the cost, merely by purchasing a cheap in-house PBX phone system and adding (relatively) inexpensive SIP lines.However, as we’ve discussed previously this configuration doesn’t add up to a legitimate, feature-rich and enterprise-grade hosted cloud phone system. Instead, it leads to endless configuration obstacles, greater business continuity risks, severely limited feature options and integrations, and one other problem that never goes away: an excessive burden on in-house IT teams.Here’s why: vendors who sell cheap...

28 February, 2018 /

The importance of business continuity cannot be underestimated; especially for small and mid-sized businesses. Going “off the grid” for even a few minutes — let alone a few hours or even days — can convince unimpressed customers to head for the exit, and straight to a competitor. However, often without their consent or awareness, many businesses are at risk of losing both current and future customers — not because of anything that they’re doing wrong, but because they’re saddled with a premise-based PBX phone system. Here is why: a premise-based PBX phone system essentially connects businesses to the phone company through underground...

27 February, 2018 /
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