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Many times in our professional and personal lives, we believe that the “grass is greener on the other side” — only to discover after making a change, that the grass isn’t greener at all. In fact, sometimes it’s not even grass, but the painted carpet stuff that they use in some sports stadiums.The reason we bring this up, is because some schools, businesses, and government agencies that are quite happy with their reliable and affordable hosted telecommunications provider, get seduced by a competitor that promises all kinds of benefits and extras — and for an “amazing low, low price.” It...

13 June, 2018 /

Cloud phone system features, most of the spotlight shines on things that end users fall in love with, and can’t imagine working without (or how they managed before). We’re talking about features like voicemail-to-email, live call forwarding, automatic call distribution, and so on. However, there’s another member of the cloud phone system feature All Star team that sometimes gets overlooked, even though it’s a game-changer compared to what existed before: music on hold. Below are 3 best practices to help businesses exploit this opportunity, and transform placing callers on hold from a risk into an advantage: 1. Choose Soothing Music or Useful Information  Cloud...

31 May, 2018 /

GREENSBORO, N.C. (PRWEB) MAY 30, 2018 Leading telecommunications firm DigitalPhone.io announced today that it has expanded its workforce in response to strong ongoing demand for its suite of solutions from businesses, government agencies, educational institutions and nonprofit organizations across the country. Joining the DigitalPhone.io operations team are: Samantha Buggé, Project & Provisioning Manager; Marisa Diaz, Account Executive; Lisa Green, Account Executive; Arianna Forgay, Client Support Specialist; and Paige Sullivan, Client Support Specialist. In addition, acclaimed Business and Executive Coach Ross Cox has been hired to assist DigitalPhone.io with strategic development, execution planning, and performance management. Mr. Cox has nearly 50 years of...

30 May, 2018 /

New video conferencing apps (and often with perky laundry detergent-like names) seem to be popping up all the time. And while these apps offer some nice features, they are categorically not on the same level as an enterprise-grade business VoIP phone system. Here are the key reasons why in the showdown between a business VoIP phone system and video conferencing apps, it’s VoIP for the win every time: 1. Better Quality Video conferencing apps are notorious for choppy audio and lag. To be fair, this isn’t (usually) due to defects in the apps themselves. Rather, it’s that businesses don’t have the network infrastructure...

24 May, 2018 /

The year was 1987.An odd cartoon called The Simpsons made its debut. The average cost of a new house was $92,000. The Ford Escort was the #1 selling car. Millions of moviegoers flocked to see Lethal Weapon, Robocop and Dirty Dancing (“nobody puts baby in a corner”). Baggy dresses were all the rage for women, while a disturbing number of men donned suspender pants.And one more thing happened in 1987 that is more monumental than all of the above: a new telephone feature dubbed Caller ID arrived on the mainstream, and has been with us ever since. However, just as (thankfully)...

17 May, 2018 /

At Carolina Digital Phone, we’re proud and proven cloud phone system solution specialists. And that means “one-and-done” customer relationships don’t fit with our business plan. For us to succeed and grow — which we’ve been doing for nearly 20 years — we need our customers to succeed. It’s not an option for them, and it’s not an option for us.And one of the ways that we ensure that our customers get full value from their cloud telephone system is by implementing a comprehensive quality assurance (QA) framework. Here are some of the best practices that drive our QA approach and...

14 May, 2018 /

The strongest and most successful businesses aren’t those that out-spend their competitors. Rather, they out-smart them by knowing when taking a do-it-yourself (DIY) approach makes strategic and financial sense — and when it’s a really bad idea.What does this have to do with cloud phone systems? It’s this: there are some mass market cloud phone system vendors in the marketplace that want businesses to think that a DIY cloud business phone system is easy, smart and cost-effective.However, if you ask an overwhelming number of businesses that have been misled by this hype, you’ll discover that the experience is tedious, disappointing...

09 May, 2018 /

Cloud phone systems offer many enterprise-grade calling features such as voicemail-to-email, video conferencing, live call forwarding, direct-inward-dial, and the list goes on. However, the one that most businesses instantly fall in love with — and wonder how they managed without — is auto attendant. Here are the key benefits:1. Full CustomizationAn auto attendant is more than just an answering machine. It’s a functional and customizable 24/7 digital receptionist that lets callers quickly connect with the right individual or team, instead of having to go through a live operator or run the risk of getting “bounced around” because someone made a...

06 May, 2018 /

It doesn’t matter whether a business sells professional services, cool gadgets, delicious meals or anything else: while all employees have an important role to play, the fact is — and always will be — that the gateway to organizational success is sales.Indeed, without sufficient revenues, businesses cannot achieve their objectives or targets. And while sales numbers typically rise and fall due to cycles and other marketplace variables, a sustained drop in revenue inevitably — and terrifyingly — leads to layoffs, scale-backs, and in extreme cases, bankruptcies and shut downs.Given the importance of sales, it makes sense that successful businesses around...

03 May, 2018 /

In an article for the New York Times, Craig Pfeiffer, CEO of the association representing the investment advisory solutions industry noted that: “the financial advice profession is under pressure to continue to move aggressively from a sales- and product-driven focus to a more comprehensive, advice-driven model delivering a personalized, streamlined experience to investors similar to what is happening in other industries.”As with disruptive shifts in any field — such as legal or healthcare — some financial advisory firms are successfully navigating this new client-centric landscape, while others are struggling. And it’s not surprising that many firms that see the future...

28 April, 2018 /
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