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The Net Promoter Score (NPS) lets companies gauge how customers view them. It separates respondents into three categories: promoters, passives, and detractors. Unlike other performance indicators, NPS looks at overall customer sentiment, giving greater insight into customer satisfaction. NPS is a globally recognized benchmark measuring customer loyalty. It does not focus on satisfaction with a specific brand, service, or interaction. It does not focus on satisfaction with a specific brand, service, or interaction. However, any individual interaction impacts NPS as well. Many Fortune 1000 companies use Net Promoter Scores to measure customer satisfaction. This method determines the likelihood of customers leaving and...

11 September, 2023 /

When upgrading from a landline phone system to a flexible, future-proofed, and feature-rich VoIP phone system (a.k.a. cloud phone system), a key question you need to answer is: “What business phone equipment should we select?” At Carolina Digital Phone, for many years we have recommended — and continue to strongly recommend — Yealink digital phones. That's because Yealink designs them to work with all kinds of business phone systems. That way, you are not locked into one business phone service provider. The reasons why we suggest Yealink as the digital phone solution are: selection, call quality, ease of use, reliability, features, and...

24 August, 2023 /

A Brief History of Hickory, NCHickory, North Carolina, nestled in the foothills of the majestic Blue Ridge Mountains, is a vibrant city with a rich history and a promising future. Boasting a unique blend of natural beauty and urban amenities, Hickory offers its residents and visitors a warm and welcoming community.The city's dedication to innovation and progress is evident in its advanced manufacturing industry, which has helped shape its identity as the "Furniture Capital of the World." Beyond its industrial prowess, Hickory cherishes its cultural heritage, with a thriving arts scene and an array of cultural events celebrating its traditions....

17 August, 2023 /

What is a Business Phone?Today, more than ever, effective communication is paramount to success. Business owners understand the significance of staying connected with their customers, employees, and stakeholders. Ensuring seamless information flow, collaboration, and productivity is vital.A business phone is a crucial tool for any business owner or entrepreneur. It facilitates seamless communication among team members and with customers and clients. In recent years, business phones have evolved greatly, moving away from traditional physical phones towards more advanced solutions.At Carolina Digital Phone, we understand the importance of reliable and feature-rich business phone solutions. As a trusted VoIP provider with over...

03 August, 2023 /

Cloud services have drastically changed the modern business landscape. With easy access to business-critical services over the internet, it's made running your company cost less and more accessible. However, choosing the right services can be quite a challenge, especially with the overwhelming number of choices available. One of the most widely-used cloud services today is VoIP or Voice over Internet Protocol telephone service. Whether it's long-distance calling solutions or focusing solely on local service support, there are many options to pick from when it comes to choosing the ideal cloud-based telephone service for your business. In this article, we're going to...

26 July, 2023 /

What is VoIP? Are you curious about the wonders of VoIP? Well, let us fill you in! VoIP, short for Voice over Internet Protocol, is a technology that allows voice calls to be made over the Internet using digital signals. Gone are the days of relying on traditional telephones and circuit-switched networks. With VoIP, the future of communication is here! So, how does VoIP work its magic? It's quite simple. Instead of relying on analog signals like traditional phones, VoIP converts your voice into digital signals. Those signals are then sent over your high-speed internet connection. This means that you can make...

24 July, 2023 /

One of the most important investments a small office will make is a phone system. Make the right decision, and the path to value and ROI will be short and straightforward. But make the wrong decision, and get stuck with an expensive, inflexible liability. To help ensure that a small office phone system is profitable and rewarding -- instead of costly and regrettable -- here are 7 reasons why you should focus on Voice Over Internet Protocol (VoIP) as your choice for a small office telephone system: 1. Substantial Up-front and Ongoing Cost Savings For large multi-site enterprises, cutting costs is important. But...

17 July, 2023 /

We all love getting free stuff. From extra perks and upgrades at hotels to having your friendly mechanic throw in some extras because, well, it's just a nice thing to do.  Yet, there are times when things that appear to be "free" and are advertised as such, are riddled with problems and risks. And if you're thinking of getting a free Internet phone number for your business from a service like Google Voice, then you definitely want to heed this warning. Here are the five reasons why a (so-called) free internet phone number for your business is actually a costly liability instead...

10 July, 2023 /

Increasing competition — especially from charter schools — means that many of today’s private schools are under immense, and in some cases unprecedented pressure to reduce overhead and operating costs. That is where a VoIP-based private school cloud phone system enters the picture and makes a transformative short and long-term difference. Below, we highlight the top 7 reasons why a private school cloud phone system (aka Voice over Internet Protocol or VoIP phone system) makes sense operationally and financially: #1: Substantial Cost Savings With a private school cloud phone system, there is no expensive hardware to buy, which results in thousands of dollars...

29 June, 2023 /

As a small business owner, you will be happy to know that you can get all the big business telephone features without extra costs or worries – all you need to do is to use a Cloud-Based Hosted PBX from Carolina Digital Phone. A good network connects all of your staff and to your customers, regardless of location. Reach employees at headquarters, remote offices, home offices, and on the go can easilly via a single telephone number. With the good quality Cloud-based Hosted PBX solution from Carolina Digital Phone, all you will need is an IP phone and a connection...

19 June, 2023 /
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