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Back in 1603, a principle of contract law emerged that shifted the responsibility for discovering defects from the seller to the buyer: Caveat Emptor. If your Latin is a little rusty, this translates as “Let the Buyer Beware.”   Fast forward about five centuries, and the principle of Caveat Emptor is very much alive and well for all kinds of transactions and purchases, including when it comes to switching to a digital phone company.   Basically, the advice — and frankly, the warning — to heed is that you must conduct your due diligence BEFORE you sign on the dotted line. Otherwise, your investment...

18 October, 2022 /

Before we look at how to MASSIVELY improve customer service with VoIP, let’s take a moment to reflect on an old saying in the business world that goes: “if you don’t take care of your customers…then someone else will.” And these days, this advice is more crucial than ever. Consider the following: 89% of consumers are more likely to make another purchase after a positive customer service experience. [source] 68% of consumers say that they would pay more for products/services from a company that offers good customer service. [source] Consumers who rate a company’s service as “good” are 38% more likely to recommend...

11 October, 2022 /

Nobody has a crystal ball, and even so-called “Business Pundits” who love going on TV and predicting the future are dialing back on their forecasts — because if the last couple of years has taught us anything, it’s that things can change rapidly. And that is exactly why thousands of businesses a year are switching from a rigid and costly conventional phone system, to a flexible, cost-effective, and scalable VoIP phone system.  Below, we highlight 5 key reasons why VoIP helps future-proof your business:   1. Instantly Equip Remote and Hybrid Workers with a Full-Featured Telecommunication System  Whether some of your employees are working...

04 October, 2022 /

If you’re a frequent visitor to our website and perhaps a longtime customer, then please don’t let the title of this blog confuse you. We are still proudly called Carolina Digital Phone. And so, why are we temporarily removing the “Phone” part of our name and referring to “Carolina Digital Solutions”? The answer is that we want to highlight that we offer much MORE than the industry’s best all-in-one cloud phone system. Below, we provide a summary of tools and products that enable our customers to reduce costs, boost productivity, and increase customer satisfaction.   Carolina Digital Solutions: Video Conferencing The pandemic transformed video...

29 September, 2022 /

If you’re searching for hosted VoIP statistics, then you’ve come to the right place! Below, we highlight 12 eye-opening statistics that you need to know:   Industry Size: Hosted VoIP Statistics The global VoIP market is expected to grow from 85.2 billion in 2021 to $102.5 billion by 2026 — an increase of 20.3% over that 5-year span. (Source: Research & Markets)Between 2010 and 2018, businesses in the U.S. added over 35 million VoIP lines, bringing the total to more than 41.6 million. (Source: Statista)The VoIP industry in the U.S. employs 33,069 workers. (Source: IBISWorld) Cost Savings: Hosted VoIP Statistics Businesses with 30 phones that...

13 September, 2022 /

Choosing the right line of digital phones for your business is an important decision. But it does not need to be a difficult process. To save you valuable time and help you make the right choice, below we highlight the best digital phones available today across five categories: Basic, Standard, Cordless, Prime Business, Business Plus, and Premium.   Best Line of Basic Digital Phones: Yealink T31P The Yealink T31P line of digital phones is ideal for businesses that need an entry-level and easy-to-use — yet powerful and impressive — solution at a very affordable price.  Key features include: An extra-large and brilliantly clear 132x64-pixel...

19 August, 2022 /

Now that the worst of COVID-19 is finally behind us, many organizations are deploying a hybrid work model. This allows employees spend part of the week in their home office, and the rest of the time in the corporate office. The good news is that a hybrid work model can be significantly beneficial for both organizations and employees. But the bad news is that “old world technologies” like a conventional landline phone system (PBX) can turn what should be a win-win strategy into a lose-lose fiasco. Fortunately, that is where a VoIP hosted PBX enters the picture and makes all...

08 July, 2022 /

Thousands of organizations across all sectors have already made the switch from an expensive, restrictive, and inflexible conventional landline phone system, to an agile, scaleable, feature-rich, future-proofed, and cost-effective VoIP phone system.  If your organization has wisely decided to upgrade to VoIP (or you are considering it), then naturally you want the installation and implementation process to be smooth and straightforward, and that you take the shortest path to value. To ensure that you get prepared and hit the ground running from day one, here are 20 VoIP setup-related questions:   VoIP Setup-Related Questions About Your Organization’s Goals  These questions will help refine and...

28 June, 2022 /

Davidson County faced challenges with its 25-year-old legacy phone system, a complex mix of digital and VoIP technologies. The outdated setup required specialized training for even minor changes. Joel Hartley, the county's CIO with 27 years of experience, considers the installation of Carolina Digital Phone's new system one of the most successful projects in the county's history, significantly improving efficiency and ease of use....

24 June, 2022 /

When you ask Google to find “business phone providers near me,” then you will get plenty of options (possibly including one that brought you to this article!). Obviously, Google is helpful here — but there is MUCH more to the story that you need to know. Why? Because while Google (which is by far the most popular search engine on the planet) can list some “business providers near me,” it cannot go deeper and tell you which specific providers are trustworthy and credible — and which are not. In other words: just being in close proximity to a business phone provider...

21 June, 2022 /
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