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If you have been let down by RingCentral, then you are definitely not alone. A quick search reveals that numerous current and former RingCentral customers feel the same way. Here is a brief snapshot of some of the grievances: A RingCentral complaint posted on the Better Business Bureau’s website (342 complaints currently posted): “RingCentral could not fix our technical issue even after multiple communication. They took 1 week to respond every time we sent them information. We had a contract from September 2019 to September 2020 and after that term, we started to have technical issues. We decided to find another supplier...

01 February, 2023 /

“Doing more with less” has always been a mantra on the business landscape. However, in the aftermath of COVID-19, it is not just a piece of good advice: it is a mandatory requirement. Simply put, businesses that find innovative and sustainable ways to do more with less will thrive in the months and years ahead, while those that don’t will struggle — and eventually, disappear. What does this have to do with unified communications benefits? In a word: everything! The Basics of Unified Communications  Unified communications (UC) refers to the integration of voice, data, and video communications on a single and centralized...

23 March, 2022 /

If you’re searching for a smart and safe way to improve your business — which means a bigger bottom line, more productive employees, and happier customers — then here are three eye-opening facts about a hosted PBX phone system that you need to know: 1. Hosted PBX costs far less than a conventional landline phone system. Hosted PBX offers enormous cost savings for three reasons: There is no need to purchase and install an expensive physical telephone network at your location. You do not have to buy a separate maintenance and support agreement . Your hosted PBX solution should include these items.You do not...

18 March, 2022 /

If your organization is evaluating various VoIP (a.k.a. cloud-based) phone systems, then naturally you will focus on factors like total cost of ownership, scalability, functionality, features, integrations, and security. All of these aspects are vital and need to be on your checklist. But there is another piece of the puzzle that will ultimately determine whether your investment is rewarding and profitable, or regrettable and costly: local tech support.  Below, we highlight five reasons why you should INSIST on local tech support for your VoIP phone system: 1. Local Tech Support Gives You On-Site Coverage Ideally, many of your support-related issues can be dealt...

13 January, 2022 /

Like most government agencies, the City of Lexington, North Carolina needed to bring its phone system into the 21st Century. Their Mitel phone system was aging, and the city was looking to have some redundancy outside of their facility. Systems Administrator Lindsay  Hedrick, who has been with the city for 6 years, opted to take their communications to the cloud! Previously, all of their hardware was on-site. Now, The City of Lexington has moved its telephone services into the cloud with Carolina Digital Phone. Before the move, he says, they relied on their telephone vendor heavily for support - all the...

29 October, 2021 /

As we emerge from the pandemic, we can see that some things are never going to be the same again. But that doesn’t mean they will be worse. On the contrary, they will be BETTER! And if you ask employees and employers across the country about the “pandemic’s silver linings,” you’ll hear the same thing over and over: the rise of a remote work solution.  Indeed, employees love remote working because they avoid a tedious and costly commute, and have more time to achieve work-life balance. And employers love remote working because it reduces overhead costs, and lets them recruit beyond...

25 October, 2021 /

There are very few things that customers dislike more than being placed on hold. Research has found that 31% of customers will not wait on hold for more than five minutes.  Even worse, many of these unhappy customers are unlikely to come back and give a business a second chance. Separate research has found that after a single bad experience. Here at the facts to know when taking care of your customers. https://www.youtube.com/watch?v=x0JwZjg8oR0 58% of customers stopped buying from the business. 52% of customers switched to a different business for that particular product or service. 52% of customers told others not to buy...

16 August, 2021 /

The Era of Working Remotely has arrived — and it is here to stay! In the foreseeable future, hundreds of millions of employees will spend at least part of their week working from a home office. In fact, Gartner projects that a whopping 51% of global knowledge workers will be remote by the end of 2021 — up from 27% in 2019   This is great news for employees who can avoid the time, stress, and cost of commuting. However, it is not great news for some employers who are running into three problems related to working remotely.   Below, we highlight these problems,...

02 August, 2021 /

Surprises come in two versions. There is the “wow, how exciting and wonderful!” variety. And then there is the “oh please let this be a bad dream that I’m about to wake up from!” kind (otherwise known as the “birthday party from hell”).  Well, here at Carolina Digital Phone we are all about giving our customers delightful surprises. We are pleased to highlight four surprising features that are included in our all-in-one cloud business phone service. Why are they “surprising”? Because they have nothing to do with making and receiving phone calls, and because they are 100% free! Surprising Cloud Business Phone...

22 July, 2021 /

When upgrading from a conventional landline phone system to a state-of-the-art cloud-based phone system, one of the most important factors to consider is how much bandwidth will be required. Bandwidth refers to the capacity of the connection to transfer an amount of data in a specific period of time. This is usually expressed as megabits per second, or Mbps. For example, an internet connection with a bandwidth of 25 Mbps is capable of transferring 25 million bits of data per second.  Why is choosing the optimal bandwidth so important? Because if the bandwidth is insufficient (i.e. if it is “too slow” or...

08 July, 2021 /
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