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Delighting customers isn't just a strategy; it's essential for building loyalty. By creating emotional connections through personalized interactions, unexpected perks, and celebrating milestones, businesses can transform one-time buyers into lifelong advocates. Understanding customer needs, leveraging technology, and fostering a culture of empathy are key. Simple gestures, like handwritten notes or complimentary upgrades, can leave lasting impressions, driving higher retention rates and referrals. Start small and genuine to make customer delight your competitive edge....

16 January, 2025 /

Carolina Digital Phone, a trusted provider of VoIP solutions based in Greensboro, North Carolina, is proud to announce its nomination as a finalist for Best Customer Service at the BizX 2024 Awards. This recognition highlights the company’s commitment to delivering outstanding service and support to its clients—an essential part of its success since its founding in 2000....

12 September, 2024 /

Carolina Digital Phone has been in business for more than 20 years. For very select companies in some industries, this is not an exceptionally long period. For example, founded in 1806, Colgate is still going strong and the legendary Pabst Brewing Company has been around since 1844. However, in the VoIP (Voice over Internet Protocol) marketplace, 20+ years is an ETERNITY. You can probably measure the average lifespan of a VoIP company in months rather than years. We have seen so many companies come and go — a few because they were unlucky, but the vast majority because they did...

19 September, 2023 /

To ensure that your auto attendant service attains the goal of boosting customer satisfaction levels, you need to make sure you consider several different factors, including everything from the format and length of the greeting message to the number of menu options and the order they are placed in. That said, read on to discover eight of the best practices for implementing an auto attendant.Always Provide the Option to Speak to a Real PersonWe've all been frustrated by automated systems and sometimes just want to speak with a human.  So, it should be no surprise that rule number one when...

20 July, 2023 /

The following sponsored content by Carolina Digital Phone is for informational purposes only and does not reflect the official policy or position of the company. The author's research and understanding of the subject matter is presented, but readers are advised to conduct their own research and seek professional advice before making any business decisions. Carolina Digital Phone does not guarantee the accuracy or endorse any specific products or services mentioned. The company is not responsible for any losses, damages, or liabilities arising from the use or reliance of the information provided. The world is constantly evolving and so is the business...

26 May, 2023 /

If you have been let down by RingCentral, then you are definitely not alone. A quick search reveals that numerous current and former RingCentral customers feel the same way. Here is a brief snapshot of some of the grievances: A RingCentral complaint posted on the Better Business Bureau’s website (342 complaints currently posted): “RingCentral could not fix our technical issue even after multiple communication. They took 1 week to respond every time we sent them information. We had a contract from September 2019 to September 2020 and after that term, we started to have technical issues. We decided to find another supplier...

01 February, 2023 /

Before we look at how to MASSIVELY improve customer service with VoIP, let’s take a moment to reflect on an old saying in the business world that goes: “if you don’t take care of your customers…then someone else will.” And these days, this advice is more crucial than ever. Consider the following: 89% of consumers are more likely to make another purchase after a positive customer service experience. [source] 68% of consumers say that they would pay more for products/services from a company that offers good customer service. [source] Consumers who rate a company’s service as “good” are 38% more likely to recommend...

11 October, 2022 /

Granville Vance Public Health upgraded to Carolina Digital Phone's VoIP system, enhancing flexibility and ease of use during the COVID-19 pandemic. IT Manager David Jones praised the seamless transition and efficient customer support, which allowed for quick modifications and remote work capabilities. The organization also benefits from affordable, HIPAA-compliant digital faxing, enabling better communication and service delivery....

29 March, 2022 /

Progress Printing Plus, Virginia's largest privately held printer, has thrived during the pandemic thanks to Carolina Digital Phone's flexible cloud-based phone system. Director Tom Thornton praises the dependable service and personal customer support, enabling the company to adapt operations effectively. Committed to sustainability, they recycle 98% of waste and produce eco-friendly printed materials, maintaining high-quality service for their clients....

28 February, 2022 /

Mandi Clift, an architect at J Hyatt Hammond Associates, joined the firm in 2007, transforming old structures into vibrant spaces. She emphasizes the importance of listening to clients and managing budgets. The firm specializes in renovations, including restaurants and breweries in the Triad, making a significant impact on the community by revitalizing downtown areas and creating meaningful spaces....

14 February, 2022 /
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