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Carolina Digital Phone has been in business for more than 20 years. For very select companies in some industries, this is not an exceptionally long period. For example, founded in 1806, Colgate is still going strong and the legendary Pabst Brewing Company has been around since 1844. However, in the VoIP (Voice over Internet Protocol) marketplace, 20+ years is an ETERNITY. You can probably measure the average lifespan of a VoIP company in months rather than years. We have seen so many companies come and go — a few because they were unlucky, but the vast majority because they did...

19 September, 2023 /

To ensure that your auto attendant service attains the goal of boosting customer satisfaction levels, you need to make sure you consider several different factors, including everything from the format and length of the greeting message to the number of menu options and the order they are placed in. That said, read on to discover eight of the best practices for implementing an auto attendant.Always Provide the Option to Speak to a Real PersonWe've all been frustrated by automated systems and sometimes just want to speak with a human.  So, it should be no surprise that rule number one when...

20 July, 2023 /

The following sponsored content by Carolina Digital Phone is for informational purposes only and does not reflect the official policy or position of the company. The author's research and understanding of the subject matter is presented, but readers are advised to conduct their own research and seek professional advice before making any business decisions. Carolina Digital Phone does not guarantee the accuracy or endorse any specific products or services mentioned. The company is not responsible for any losses, damages, or liabilities arising from the use or reliance of the information provided. The world is constantly evolving and so is the business...

26 May, 2023 /

If you have been let down by RingCentral, then you are definitely not alone. A quick search reveals that numerous current and former RingCentral customers feel the same way. Here is a brief snapshot of some of the grievances: A RingCentral complaint posted on the Better Business Bureau’s website (342 complaints currently posted): “RingCentral could not fix our technical issue even after multiple communication. They took 1 week to respond every time we sent them information. We had a contract from September 2019 to September 2020 and after that term, we started to have technical issues. We decided to find another supplier...

01 February, 2023 /

Before we look at how to MASSIVELY improve customer service with VoIP, let’s take a moment to reflect on an old saying in the business world that goes: “if you don’t take care of your customers…then someone else will.” And these days, this advice is more crucial than ever. Consider the following: 89% of consumers are more likely to make another purchase after a positive customer service experience. [source]68% of consumers say that they would pay more for products/services from a company that offers good customer service. [source]Consumers who rate a company’s service as “good” are 38% more likely to recommend...

11 October, 2022 /

David Jones - IT Manager of Granville Vance Public Health Meet David Jones - IT Manager of Granville Vance Public Health In 2020 Granville Vance Public Health had a problem. They needed an update to their telephone system. They were using an older Mitel in-house hosted phone system that just didn’t give them the features they required. Of course, upgrading with Mitel was one option. However, upgrading an old, outdated on-premise system would have cost them a significant amount of money. And even then, David Jones, Granville Vance Health IT Manager says, the system would still not offer the flexibility and ease...

29 March, 2022 /

Progress Printing Plus Plant in Lynchburg, VA Business As Usual at Progress Printing Plus Tom Thornton says it’s “business as usual” at Progress Printing Plus where he is Director of Informations Services. However, for a business that is the largest privately held printer in the state of Virginia with a plant sitting on nearly seven acres in Lynchburg, their business is anything but usual. Progress Printing Plus was founded in 1962 by T.D. Thornton as Progress Printing. The plus was added in 2012 because the company now offers so much more than just printing to its 700 coast-to-coast clients. They like to...

28 February, 2022 /

How did Mandi Clift decide to become an architect working for J Hyatt Hammond Associates? “Funny story,” she says with a smile, “When I was in high school, I was just enjoying being a high schooler.” That was until a guidance counselor asked her what she wanted to go to college for. Her father told her she should tell the guidance counselor “architecture,” which she did. The counselor proceeded to tell her that she couldn’t just go to college from high school without first going to community college for a few years and developing a portfolio. “You can’t get into...

14 February, 2022 /

If your organization is evaluating various VoIP (a.k.a. cloud-based) phone systems, then naturally you will focus on factors like total cost of ownership, scalability, functionality, features, integrations, and security. All of these aspects are vital and need to be on your checklist. But there is another piece of the puzzle that will ultimately determine whether your investment is rewarding and profitable, or regrettable and costly: local tech support.  Below, we highlight five reasons why you should INSIST on local tech support for your VoIP phone system: 1. Local Tech Support Gives You On-Site Coverage Ideally, many of your support-related issues can be dealt...

13 January, 2022 /

When French West Vaughan in Raleigh, NC - the nation’s 15th largest independently-held public relations and integrated marketing agency -  needed to replace their 20-year old phone system they started doing some research. They had an outdated Nortel system that FWV’s Executive Assistant Sharon Kemp says just needed to go. Not only was it getting increasingly difficult to get replacement parts, but the cost was also outrageous. But what sold FWV on Carolina Digital Phone wasn’t just the hundreds of included features that make our phone systems extremely flexible or the money they saved moving their phones to the cloud. It...

14 September, 2021 /
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