Recently, we highlighted that during the coronavirus pandemic many businesses with legacy (on-premise) contact centers are struggling to pivot to a remote working setup. As a result, they are being inundated with unhappy customers who, instead of speaking to a human being, are being put on hold and told that “their call is very important” over, and over, and over again.
Fortunately, the solution to this anti-customer bottleneck is simple and proven: switch to a cloud contact center. Here are the five key advantages:
Instant ScalabilityBusiness ContinuityBoost Employee PerformanceIncrease Customer SatisfactionStrengthen Security
1. Instant Scalability
Adding new customer service agents to the roster...
31 August, 2020
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