In the world of customer support, some companies shine while others falter. The secret? The 3 R's: Reach, Responsiveness, and Resolution. By prioritizing these elements, companies can enhance their phone support and stay ahead of the competition....
Unsure about cloud telephone systems? Discover how switching can save your business 20-50% annually and boost productivity with features like voicemail-to-email. Enjoy seamless transitions with no downtime and superior audio quality. Retain your existing numbers and get a free consultation to simplify your communication. Upgrade your business phone system today!...
This week, Twitter announced that many of their employees will be allowed to work from home not just for the duration of the coronavirus pandemic shutdown, but forever. Other companies are grappling with when to reopen their physical offices and, how many of their employees to allow to work remotely. Barclays and JPMorgan Chase & Co may not bring all employees back at the same time. Austin, Texas-based Dell Computers says that more than 50% of their more than 160,000 employees may never return to the office. The decision by Twitter and other employers signals a growing shift in attitude in...
In the 21st century, communication is the key to success in business. Whatever the nature, size and scope of your enterprise you need to be able to make the outbound calls that secure new business and facilitate healthy operations while ensuring that when your clients need you, you’re never more than a phone call away. And in the digital age, more and more businesses are choosing to eschew traditional telecoms networks for VoIP (Voice over Internet Protocol) services to facilitate their business communications.If you’re considering changing over to VoIP for the first time, you risk walking into a potential minefield....
For business owners, there are plenty of reasons to love a hosted cloud phone system — and not surprisingly, the most important and compelling have to do with dramatic annual cost savings.As we have highlighted previously, businesses that deploy a hosted cloud phone system typically save anywhere from 25-50% (and sometimes more) compared to a conventional landline phone system. Heck, it’s enough to make even the most stoic and hard-nosed CFO crack a smile — which is pretty hard to do.However, if you ask employees what they love most about a hosted cloud phone system, you probably won’t get much...
When voicemail first arrived on the mainstream business landscape, it was greeted with massive excitement and enthusiasm. In fact, people used to call their own voicemail to leave reminders and notes. It was glorious.But that was then. Today, voicemail is viewed by some employees as a liability instead of an asset. And the biggest reason for this isn’t the few seconds it takes to pick up a voicemail. Rather, it’s because most of the time, there is no message to pick up at all.Indeed, CRM.com has found that businesses experience up to 75 percent voicemail abandonment — i.e. callers hang...
Cloud phone systems offer many enterprise-grade calling features such as voicemail-to-email, video conferencing, live call forwarding, direct-inward-dial, and the list goes on. However, the one that most businesses instantly fall in love with — and wonder how they managed without — is auto attendant. Here are the key benefits:1. Full CustomizationAn auto attendant is more than just an answering machine. It’s a functional and customizable 24/7 digital receptionist that lets callers quickly connect with the right individual or team, instead of having to go through a live operator or run the risk of getting “bounced around” because someone made a...
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