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If you’re searching for a smart and safe way to improve your business — which means a bigger bottom line, more productive employees, and happier customers — then here are three eye-opening facts about a hosted PBX phone system that you need to know: 1. Hosted PBX costs far less than a conventional landline phone system. Hosted PBX offers enormous cost savings for three reasons: There is no need to purchase and install an expensive physical telephone network at your location. You do not have to buy a separate maintenance and support agreement . Your hosted PBX solution should include these items.You do not...

18 March, 2022 /

When it comes to purchasing a VoIP phone system for your business, the last thing that you want to do is “roll the dice” or “hope for the best.” You want to KNOW that your investment and experience will be rewarding instead of regrettable. To ensure this happens, we have prepared the following business VoIP buyer’s guide, which covers four stages in the process: Discover, Evaluate, Demonstrate, and Select. Business VoIP Buyer’s Guide Stage 1: Discover Basically, there are three different types of VoIP vendors in the marketplace: “Do-it-Yourself” Mass Market Firms, Carrier Service Providers, and Dedicated Solution Providers. “Do-it-Yourself” Mass Market VoIP...

14 March, 2022 /

From left to right: Nicky Smith, Eddie Balla, Matthew Hutton and Mitchell Smith As the owner of Carolina Digital Phone, I like to keep in touch with every facet of my business. Since I am busy with meetings and other business-related duties, I am not in the office every day. Like so many people nowadays, I work remotely much of the time. However, I make it a point to work from our offices in the historic Guilford Building on Elm Street a couple of times a week. In particular, I look forward to being in the office every Friday that I...

07 March, 2022 /

At Carolina Digital Phone, we have been proudly serving customers for more than two decades. And one of the most frequent things we hear from our prospective customers goes something like this:  “We are really impressed by various aspects of your VoIP phone system, such as the cost savings, off-site system management, scalability, flexibility, and features. But we aren’t 100% sure about dependability, because we aren’t familiar with VoIP in our environment. So tell us, is VoIP reliable?” For Carolina Digital Phone customers, the answer to this pivotal question is an unqualified YES. Here are the 5 reasons why: 1. Is VoIP Reliable?...

01 March, 2022 /

It has been said that business leaders should never comment on politics - not because it's the wrong thing to do, but because it usually isn't good for business. Well, I'll level with you: the second last thing I want to do is anything that would damage my business. For more than 20 years, I have put my heart and soul into Carolina Digital Phone. But the VERY LAST thing I want to do is sit by and stay silent when I firmly believe that standing up and speaking out is the RIGHT thing to do. And so, here I go: For the past several...

26 February, 2022 /

It does not take long for some technologies to go from optional to essential. And, for the question to shift from “should we be using this technology in our organization?” to “how can we afford NOT to use this in our organization?”. Think of social media platforms. When they first hit the scene most corporations ignored these platforms. Now 97% of Fortune 500 companies use social media. Even cloud-based apps were initially treated with skepticism. Now 94% of enterprises use these apps across the world.  https://www.youtube.com/watch?v=NhTewwVCVWE What is the next technology to make the shift from optional to essential? Without a doubt,...

14 February, 2022 /

When you are working remotely, it’s more important than ever to establish communication solutions for you and your team. Working remotely does not mean that communication should decrease; in fact, it’s quite the opposite. Get yourself organized and arrange team meetings via video conferencing as often as you need too. Use instant messaging as opposed to email, so that staff can contact you faster and in real-time....

10 February, 2022 /

Today, February 8th, is National Boy Scout Day. The Scouting movement in America began in 1909 when a Chicago publisher by the name of William Dickson Boyce became lost in the London fog and was assisted by a young boy to find his way.  As a proud Eagle Scout, I have incorporated the values I learned from my scouting days into my everyday life as well as my business. Scouting gave me many lifetime values that I still practice today. I consider myself in good company - there is a long list of Boy Scouts who have gone on to accomplish...

08 February, 2022 /

At Carolina Digital Phone, we have been installing and supporting VoIP phone systems for more than two decades. And while our customers come from a variety of industries and sectors, they all ask the same key question: is a VoIP phone system reliable? The answer to this relevant and essential question is an unqualified YES. After all, you do not survive for two decades — and earn hundreds of 5-star reviews — if you sell an inferior product. Eventually, the truth comes out and there is nowhere to hide. Of course, we do not expect our customers to accept that our VoIP...

04 February, 2022 /

If you ask employees what they love about their hosted cloud phone system, you'll get a similar answer. The wide variety of features is always at the top of the list.Whether they’re getting voicemails and faxes delivered directly to their inbox, using video conferencing to connect with colleagues, creating customized auto-attendant to streamline things — or any of the hundreds of features available — the biggest complaint you will hear from employees is why didn't we get these phones sooner?!?https://www.youtube.com/watch?v=pxlTKuB3mBgIn fact, you'll find some of the biggest supporters of cloud-based phone systems are supervisors. They love features like Live Call...

25 January, 2022 /
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