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Here at Carolina Digital Phone, one of the most important (and common) questions we get asked from prospective customers is: what is the bandwidth required for VoIP? Other common questions asked are about download speed and overall internet speed. In a moment, we dive into these questions. First, let's take a step back and look at some bandwidth basics.   What is Bandwidth, Anyway? The term bandwidth is used all over the place. But just what does it actually mean in simple terms? Essentially, bandwidth is a measurement of the maximum capacity of a communication link (wired or wireless) over a network connection...

09 May, 2023 /

IntroductionDo you want to save money on business phone systems and still get the most advanced features? Voice over Internet Protocol or VoIP hosted phone systems can offer a wide range of advantages that traditional landline phones cannot. With the right VoIP provider, businesses can enjoy lower costs, better voice quality, portability, advanced features, and greater accessibility. In this article, we'll explore the benefits of VoIP systems so you can make an informed decision about whether it's right for your business.Small businesses are continuously devising strategies to gain an edge over their competitors. Technology has taken leaps and bounds in...

04 May, 2023 /

The Hosted PBX VoIP Market should reach Multimillion USD by 2028, according to a new study. This growth is attributed to the COVID-19 pandemic. The demand for Hosted PBX solutions increases, as a result. Businesses want ways to keep their employees connected and productive and improve cost savings. This need became critical during the pandemic.  Companies relocated workers to remote locations, and that need remains important.The report examines the competition, supply, and demand trends. Additionally, key factors contribute to its changing demands across many markets. Company profiles and product examples of selected competitors are provided for the market year 2022.In...

06 April, 2023 /

Tax season is here, which means that accounting firms need to be at their very best. Below, we highlight 5 Key Ways VoIP Can Help Accounting Firms to outperform and outpace their competition now and into the future: Total Mobility for Accounting Firms Among the biggest and most important ways that VoIP (short for Voice over Internet Protocol) phone systems can help accounting firms maximize productivity, efficiency, and client service is by enabling total mobility. All employees can make and receive calls from anywhere, simply by using an app on their smartphone. When an employee makes outgoing calls with the app, the accounting...

24 March, 2023 /

Voice over Internet Protocol (VoIP) is a cloud-based phone system technology that enables businesses to make internet calls using a phone. It is quickly becoming the preferred choice for businesses that are looking to streamline their communication and reduce their costs. In this article, we will discuss the benefits of VoIP, how to choose the right VoIP provider, setting up VoIP, and getting the most out of it. What is VoIP? VoIP is a type of technology that allows voice and multimedia communications to be sent over the internet. It works by converting analog audio signals into digital data packets, which are...

13 March, 2023 /

Construction companies are increasingly using hosted cloud phone systems to improve communication, track materials and coordinate designs between teams. This helps them manage projects better and keep up with the fast pace of the industry.Across the U.S., nearly 753,000 firms in the construction industry employ more than 7.8 million people. This includes carpenters, electricians, project managers, site managers, masons, plumbers, welders, glaziers, surveyors, engineers, architects, and the list goes on.  Collectively, they build over $1.8 trillion worth of structures each year.Strong, Ongoing GrowthConstruction projects which were canceled in the past have restarted. Low-interest rates mean the construction industry will keep...

09 March, 2023 /

When selecting a call center or contact center platform, there may be certain terms or features of which you are unsure. Many platforms display these details in feature lists but do not explain them in detail. First, let's talk about call centers vs contact centers. A call center is a facility that offers customer service via phone calls, managed by personnel known as call center agents. A contact center is a department that offers customer service across multiple communication channels.   Various industries, including healthcare, financial services, e-commerce, retail, technology, business process consulting, and business services use call center phone systems. Providing your...

01 March, 2023 /

Out With the Old A cloud-based telephone system provides numerous benefits over a premise-based phone system. Cost savings is the first and most notable benefit. A cloud-based phone system eliminates the need for on-premise hardware, as all communication takes place over the internet. This results in substantial savings on upfront costs as well as ongoing maintenance expenses. But that's not all. A cloud-based system - often referred to as VoIP or Voice over Internet Protocol - provides added flexibility, scalability, and features compared to premise-based phone systems that simply can't keep up with the pace of business today. With a cloud-based phone...

06 February, 2023 /

Before we look at how to MASSIVELY improve customer service with VoIP, let’s take a moment to reflect on an old saying in the business world that goes: “if you don’t take care of your customers…then someone else will.” And these days, this advice is more crucial than ever. Consider the following: 89% of consumers are more likely to make another purchase after a positive customer service experience. [source] 68% of consumers say that they would pay more for products/services from a company that offers good customer service. [source] Consumers who rate a company’s service as “good” are 38% more likely to recommend...

11 October, 2022 /

Even if there are no longer any social distancing restrictions in place, many healthcare providers are still opting to continue their medical practice through telehealth. Virtual healthcare visits exploded in popularity in 2020, and the CDC noted that telehealth visits shot up by more than 150% during this period due to social distancing protocols. McKinsey and Company predict that up to $250 billion of current healthcare spending will move towards virtual healthcare in the next few years. Recognizing the demand for accessible healthcare, more providers and patients are planning to use telehealth services. If you’re one of the providers that are...

26 September, 2022 /
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