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Things have been challenging — to say the least — for many small business owners over the last few years. But there is some good news that will improve everything from customer satisfaction to the bottom line. It is one of the most popular advanced features in our cloud-based (i.e., voice over internet protocol AKA VoIP) phone system: Interactive Voice Response (IVR). About IVR Even if you do not currently use IVR in your small business, you have doubtlessly experienced it many times as a customer, or when contacting a government agency. It works by asking you to press digits on your...

03 October, 2023 /

Polycystic ovary syndrome (PCOS) is a chronic condition that affects 1 in 10 women between the ages of 11 and 44. PCOS causes a range of hormonal imbalances and metabolism issues. It’s also the most common cause of infertility among women of childbearing age.Typical symptoms include irregular menstrual cycles, excess hair (also known as hirsutism), acne, thinning hair, weight gain, darkening skin, and skin tags. Additionally, some of the symptoms can have a variety of potential causes. So, up to 70% of cases remain undiagnosed. Gaps in the management of PCOS Aside from the difficulty of reaching a diagnosis, there are other factors affecting...

03 October, 2023 /

To boost customer satisfaction, it's important to go beyond their expectations and make them feel special. Surprise and delight your customers by doing something unexpected that shows your appreciation and lets them know you value their business. The old saying “If you don’t take care of your customers, then someone else will” is not just a helpful idea: it is a mandatory instruction. Consider the following: 96% of customers will switch companies due to bad customer service. 78% of customers have backed out of a purchase they had planned to make due to poor customer service. Businesses across the U.S. lose a whopping $62...

29 September, 2023 /

Carolina Digital Phone has been in business for more than 20 years. For very select companies in some industries, this is not an exceptionally long period. For example, founded in 1806, Colgate is still going strong and the legendary Pabst Brewing Company has been around since 1844. However, in the VoIP (Voice over Internet Protocol) marketplace, 20+ years is an ETERNITY. You can probably measure the average lifespan of a VoIP company in months rather than years. We have seen so many companies come and go — a few because they were unlucky, but the vast majority because they did...

19 September, 2023 /

If you are researching business phone systems in Charlotte, then here are 3 things that you need to know NOW — so that you don’t regret your decision and investment LATER: 1. A Voice Over Internet Protocol (VoIP) phone system is categorically superior to a landline phone system. There are several reasons for this, including: Significant up-front and ongoing cost savings. While every business is unique, it is typical to save 25-50% (or in some cases even more) when upgrading business communications from landline phone systems to VoIP phone systems Access to a wide range of Unified Calling (UC) features like video conferencing, presence,...

14 September, 2023 /

HealthcareDIVE notes hospitals are under relentless pressure to find efficiencies that reduce operational costs without compromising patient care standards. In simpler terms: they need to do more with less. And that's why hospitals across the country have switched to a cloud telephone system.In this article, we will take a look at some key reasons that cloud phone systems for healthcare make sense.Substantial Year-Over-Year Cost SavingsWith a cloud telephone system, hospitals eliminate a lot of costly equipment. Gone is the need to purchase, support, and maintain costly PRIs, bonded T1s, or other trunk lines. While these are required to connect on-premises...

30 August, 2023 /

When upgrading from a landline phone system to a flexible, future-proofed, and feature-rich VoIP phone system (a.k.a. cloud phone system), a key question you need to answer is: “What business phone equipment should we select?” At Carolina Digital Phone, for many years we have recommended — and continue to strongly recommend — Yealink digital phones. That's because Yealink designs them to work with all kinds of business phone systems. That way, you are not locked into one business phone service provider....

24 August, 2023 /

When it comes to evaluating and choosing a cloud phone system, there are a lot of things to consider. Be sure to think about things like auto attendant, unlimited calling, mobile device apps for remote teams, video conferencing, and instant messaging. Then there are things like voicemail transcriptions, team messaging, toll-free numbers, and a list of advanced features to consider. Yet, in the big picture and long run, there is one factor that — more than any other — will determine whether your experience is profitable and rewarding, or costly and regrettable: RELIABILITY. Sounds simple, right? Well yes…and no. The “Reliability Problem”...

22 August, 2023 /

A Brief History of Hickory, NCHickory, North Carolina, nestled in the foothills of the majestic Blue Ridge Mountains, is a vibrant city with a rich history and a promising future. Boasting a unique blend of natural beauty and urban amenities, Hickory offers its residents and visitors a warm and welcoming community.The city's dedication to innovation and progress is evident in its advanced manufacturing industry, which has helped shape its identity as the "Furniture Capital of the World." Beyond its industrial prowess, Hickory cherishes its cultural heritage, with a thriving arts scene and an array of cultural events celebrating its traditions....

17 August, 2023 /

High Point, North Carolina is a bustling city with a rich history and a thriving business community. High Point is conveniently located near major cities like Greensboro, Winston-Salem, and Charlotte. The city offers a range of services to business owners, including reliable and efficient business telephone systems.Whether you operate a small startup or a large corporation, you need a reliable phone system for effective communication.Exploring the Options for Phone Service in the AreaWhen it comes to phone service options in the High Point, NC area, business owners and residents have a variety of choices to meet their needs. From traditional...

16 August, 2023 /
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