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Many municipalities were caught off-guard when the COVID-19 pandemic required them to make a swift change to remote work. Businesses at all levels, but particularly in local government, were forced to address a host of concerns from a shortage of secure infrastructure and increased risks of cyber-attacks to untrained staff managing critical information without the help of their IT team. Let’s take a look:InfrastructureWithout pre-planning for a teleworking-friendly structure, many offices were ill-prepared for the stay-at-home orders at the outset of the pandemic. Lacking reliable communication and collaboration tools like VoIP or a committed hosting platform, many didn’t even have...

10 June, 2020 /

Now that it has been a few months since the COVID-19 pandemic forced many of us to change our daily routines, it’s time for a refresher course in video conferencing etiquette. If sweatpants have become your new office attire, and your daily commute has moved to a stroll from the bedroom to the kitchen to the sofa, you don’t want to let your guard down. Even though we may have become accustomed to working from home that doesn’t give us a pass from looking presentable for the onslaught of web meetings we still must attend on a weekly and often...

09 June, 2020 /

The global demand for cloud-based communication has been increasing at a rapid pace recently. It is estimated that the global cloud PBX market will grow at a compound annual growth rate of nearly 13%, reaching a value of 6.36 billion dollars by 2027.If you don’t switch to cloud communications, your competition will have an advantage. Many organizations have either already switched or are beginning the move to cloud technology. The benefits of switching your business to cloud include increased flexibility, improved performance, and lower cost. Nevertheless, there are still businesses that have not taken the final step to convert to...

04 June, 2020 /

With signs that the worst of the coronavirus pandemic may finally be receding into our rearview mirror, it’s time to focus our attention on restarting North Carolina’s economy. But where do we start on the roadmap to recovery? Certainly, we don’t want to do anything to fuel the second wave of potentially more severe infections or mortality. However, we need to recognize the catastrophic economic hardship inflicted on businesses and workers. A slow road into a recession is one thing. It’s different to go from a record low unemployment rate to slamming on the brakes and losing 36 million jobs...

02 June, 2020 /

Regardless of the size of your business, there’s a very good chance that you either have some staff working from home right now, or you’ll have some staff working from home in the near future (if not exclusively, then partially). This has nothing to do with social distancing, and everything to do with the fact that remote working is generally cheaper for employers and generally preferred by employees. Plus it’s good for the environment. However, if you think that a conventional landline+smartphone is sufficient for your remote workers, then think again! Here are 5 reasons why a cloud phone system is...

27 May, 2020 /

Is your company ready for not just survival but growth as we enter the “new normal” after COVID-19? Withstanding the weeks of change and uncertainty have given businesses some challenges, to say the least. But as multiple states reopen in phases, there are some promising lessons we can learn. It would be quite a stretch to suggest there is a “silver lining" in a pandemic. There will, however, be innovative, and newly discovered ways to bounce back from this event. Many businesses can exceed their recovery expectations and emerge stronger. Moving ahead, we will know how to be prepared for unforeseen...

26 May, 2020 /

Unsure about cloud telephone systems? Discover how switching can save your business 20-50% annually and boost productivity with features like voicemail-to-email. Enjoy seamless transitions with no downtime and superior audio quality. Retain your existing numbers and get a free consultation to simplify your communication. Upgrade your business phone system today!...

21 May, 2020 /

In the 21st century, communication is the key to success in business. Whatever the nature, size and scope of your enterprise you need to be able to make the outbound calls that secure new business and facilitate healthy operations while ensuring that when your clients need you, you’re never more than a phone call away. And in the digital age, more and more businesses are choosing to eschew traditional telecoms networks for VoIP (Voice over Internet Protocol) services to facilitate their business communications.If you’re considering changing over to VoIP for the first time, you risk walking into a potential minefield....

27 September, 2019 /

The rewards of some business investments are difficult to nail down. They sound like pretty good ideas in theory, but do they really translate into greater efficiency, more competitive advantage, high customer satisfaction, and a healthier bottom-line? Who really knows. Then there are business investments that don’t need a hype machine or spin doctor to convince anyone because the benefits are straightforward, easy to understand, and as down-to-earth as it gets. A cloud business phone system is definitely in this category....

26 October, 2018 /
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