When was the last time you took the pulse of your customers? If you don’t recall, now would be a good time to take a look at your relationship with your customers. Over half of consumers have simply taken their business elsewhere after receiving less...
We’ve all heard that we are living in “The New Normal.” It’s a term tossed about by the news media and anyone else trying to wrap their heads around how much the world has changed seemingly overnight thanks to the worldwide coronavirus pandemic and, not...
Learning from our own mistakes is smart. But learning from the mistakes of others is wise — and also a heck of a lot less painful, tragic, awful…you get the picture.If your business has decided to switch from your conventional landline phone system to a...
We all know that in recent years, an increasing number of customers — especially millennials — want text-based customers support, such as live web chat, email, mobile SMS, and online knowledge portals. Long Live the Phone However, this doesn’t mean that customers are anti-phone. On the contrary,...
If you are a business owner or executive, then obviously you want to find ways to save money — especially these days with so much uncertainty about the future. Switching from a landline telephone system to a cloud telephone system will save your business anywhere from...
While we aren’t out of the woods yet, there are some glimmers of hope that we may have past the peak of the coronavirus pandemic. However, once the recovery takes root and starts to gain momentum, some things aren’t going to go back to the...
One of the most important questions that any organization must ask before they purchase a hosted VoIP phone system is: what kind of support do you offer? Indeed, while hosted VoIP providers claim to offer post-sales support, this does not mean that all support is the...