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Choosing the right cloud solutions provider is crucial for your business's success. This guide outlines essential questions to consider, such as service offerings, security measures, scalability, and customer support. By asking the right questions, you can ensure that the provider aligns with your specific needs and future growth. Make informed decisions to enhance efficiency, reduce costs, and stay competitive in a rapidly evolving digital landscape. Explore these key considerations to find your ideal cloud partner....

28 October, 2024 /

The article delves into the shift toward remote working, emphasizing its numerous advantages like increased flexibility for employees, cost savings for companies, and significant reduction in greenhouse gas emissions and carbon footprint. It highlights how remote work aids in improving work-life balance, mental health, and overall productivity. However, the article also acknowledges drawbacks, scaling from social isolation for workers, the decrease in informal office interactions, a potential negative impact on company culture to adverse effects on employees' mental health if not properly managed. It concludes by stating the need for maintaining open communications, adopting appropriate technologies, and maintaining a healthy...

13 October, 2023 /

To ensure that your auto attendant service attains the goal of boosting customer satisfaction levels, you need to make sure you consider several different factors, including everything from the format and length of the greeting message to the number of menu options and the order they are placed in. That said, read on to discover eight of the best practices for implementing an auto attendant.Always Provide the Option to Speak to a Real PersonWe've all been frustrated by automated systems and sometimes just want to speak with a human.  So, it should be no surprise that rule number one when...

20 July, 2023 /

Some companies believe customer service is merely one aspect of what they do. And then there are some companies whose commitment to customer service is part of their DNA. At Carolina Digital Phone, for more than 20 years we have earned a reputation for customer service that, from what our customers, partners, and peers tell us, is unrivaled in the marketplace. To us, delivering exceptional customer service is not just what we do. It is WHO WE ARE. At Carolina Digital Phone, we know that providing a smooth and memorable customer journey is crucial to our success. We strive to ensure that...

19 July, 2023 /

Photo by Ian McIlwraith on Unsplash 5 Things to Look for in a Winston-Salem Hosted PBX CompanyWe all know that having the right information, at the right time, can make all the difference between rewarding decisions, and those that are regrettable decisions.  For example, when you’re in Winston-Salem during rush hour, then you want to do your best to avoid East 5th Street. While you're at it, avoid North Church Street, North Liberty Street, 3rd Street, and Trade Street Northwest. Seriously, don’t get us started on Trade Street Northwest. Or, if you’re in the mood for some KILLER baked goods, you head...

22 June, 2023 /

If you have been let down by RingCentral, then you are definitely not alone. A quick search reveals that numerous current and former RingCentral customers feel the same way. Here is a brief snapshot of some of the grievances: A RingCentral complaint posted on the Better Business Bureau’s website (342 complaints currently posted): “RingCentral could not fix our technical issue even after multiple communication. They took 1 week to respond every time we sent them information. We had a contract from September 2019 to September 2020 and after that term, we started to have technical issues. We decided to find another supplier...

01 February, 2023 /

Progress Printing Plus, Virginia's largest privately held printer, has thrived during the pandemic thanks to Carolina Digital Phone's flexible cloud-based phone system. Director Tom Thornton praises the dependable service and personal customer support, enabling the company to adapt operations effectively. Committed to sustainability, they recycle 98% of waste and produce eco-friendly printed materials, maintaining high-quality service for their clients....

28 February, 2022 /

Steve Worrell, owner of Steven W. Worrell CPA, P.A., combines his expertise in accounting with a passion for music, having played in a rock band for over 40 years. His firm provides strategic financial planning and tax compliance services. Worrell emphasizes the importance of technology in maintaining connections with his bandmates while working on new music projects....

17 January, 2022 /

If your organization evaluates various VoIP (a.k.a. cloud-based) phone systems, you will naturally focus on factors like total cost of ownership, scalability, functionality, features, integrations, and security. All of these aspects are vital and need to be on your checklist. But another piece of the puzzle will ultimately determine whether your investment is rewarding and profitable or regrettable and costly: local tech support.  Below, we highlight five reasons why you should INSIST on local tech support for your VoIP phone system: 1. Local Tech Support Gives You Onsite Coverage Ideally, many of your support-related issues can be dealt with remotely. However, there might...

13 January, 2022 /

When French West Vaughan in Raleigh, NC - the nation’s 15th largest independently-held public relations and integrated marketing agency -  needed to replace their 20-year old phone system they started doing some research. They had an outdated Nortel system that FWV’s Executive Assistant Sharon Kemp says just needed to go. Not only was it getting increasingly difficult to get replacement parts, but the cost was also outrageous. But what sold FWV on Carolina Digital Phone wasn’t just the hundreds of included features that make our phone systems extremely flexible or the money they saved moving their phones to the cloud. It...

14 September, 2021 /
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