With roots going back to the late 1980s, Carolina Digital has been a proud North Carolina Based company providing unparalleled customer service to customers big and small....
To help you separate contenders from pretenders when looking for the right business phone service provider, here are five essential things to look for: #1: LOCAL Customer Service Nothing is going to impact your experience and ROI more than whether or not you will get outstanding LOCAL customer service. Any business phone service provider that does provide this should be completely avoided. During your research and due diligence, go beyond what a business phone service provider says about themselves. Take a look at what their customers say about them. Also, make sure that all reviews and testimonials are verified and authentic. And if you...
One of the most common — and also the most important — questions that we get asked by our (soon-to-be) customers is: “How do we get a VoIP business telephone line from Carolina Digital Phone?” Below, we highlight at a high-level what the process generally looks like from initial consultation, through to adoption and implementation — ultimately allowing our customers to take the shortest path to value and ROI: Phase 1: Perform a Needs and Goals Analysis We begin by asking our customers what they like — and also what they dislike — about their current landline business telephone line system (or VoIP...
As we all know, the best investments in life are those that “pay for themselves.” Here are 4 reasons why a VoIP digital phone for business belongs in this category: 1. A Digital Phone System for Your Business Dramatically Lowers Remote Worker Telecommunication Costs Installing a business-grade landline in a home office can cost around $600. On top of this, ongoing fees can be as high as $100 per month (and in some cases more). That means the telecommunication costs for just ONE remote worker can cost your business $1800 in the first year, and then $1200 every year after that. With a...
The idea of insurance companies as old-fashioned enterprises with rows (upon rows) of filing cabinets underneath buzzing fluorescent lights is no longer valid. That’s because today, insurance companies are embracing technology-led solutions — and a core solution is a hosted cloud phone system. ...
Nobody has a crystal ball, and even so-called “Business Pundits” who love going on TV and predicting the future are dialing back on their forecasts — because if the last couple of years has taught us anything, it’s that things can change rapidly. And that is exactly why thousands of businesses a year are switching from a rigid and costly conventional phone system, to a flexible, cost-effective, and scalable VoIP phone system. Below, we highlight 5 key reasons why VoIP helps future-proof your business: 1. Instantly Equip Remote and Hybrid Workers with a Full-Featured Telecommunication System Whether some of your employees are working...
If you’re a frequent visitor to our website and perhaps a longtime customer, then please don’t let the title of this blog confuse you. We are still proudly called Carolina Digital Phone. And so, why are we temporarily removing the “Phone” part of our name and referring to “Carolina Digital Solutions”? The answer is that we want to highlight that we offer much MORE than the industry’s best all-in-one cloud phone system. Below, we provide a summary of tools and products that enable our customers to reduce costs, boost productivity, and increase customer satisfaction. Carolina Digital Solutions: Video Conferencing The pandemic transformed video...
If you’re searching for hosted VoIP statistics, then you’ve come to the right place! Below, we highlight 12 eye-opening statistics that you need to know: Industry Size: Hosted VoIP Statistics The global VoIP market is expected to grow from 85.2 billion in 2021 to $102.5 billion by 2026 — an increase of 20.3% over that 5-year span. (Source: Research & Markets)Between 2010 and 2018, businesses in the U.S. added over 35 million VoIP lines, bringing the total to more than 41.6 million. (Source: Statista)The VoIP industry in the U.S. employs 33,069 workers. (Source: IBISWorld) Cost Savings: Hosted VoIP Statistics Businesses with 30 phones that...
Now that the worst of COVID-19 is finally behind us, many organizations are deploying a hybrid work model. This allows employees spend part of the week in their home office, and the rest of the time in the corporate office. The good news is that a hybrid work model can be significantly beneficial for both organizations and employees. But the bad news is that “old world technologies” like a conventional landline phone system (PBX) can turn what should be a win-win strategy into a lose-lose fiasco. Fortunately, that is where a VoIP hosted PBX enters the picture and makes all...
For many things “Google is your friend” is good advice. But there are exceptions. And as many businesses have unhappily discovered, using Google Voice is on the list. Here are 7 reasons why: No Calls to Emergency Services Shockingly, Google Voice does not support calls to emergency services. This enormous limitation alone should make it a non-starter as a business phone system. Picture this nightmare headline: “Business Fails to Call Fire Department Right Away Because Its Phone System Won’t Dial Emergency Services”. No Business Caller ID When making calls with Google Voice, a business’s regular phone number does not appear on Caller ID. Instead,...
